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Solution Configuration Consultant

| Chicago

What you will be doing:

The Configuration Specialist will be responsible for configuring the front-end of our software platform to support achievement of our client’s goals. You will be in direct contact with our clients, capturing their requirements, discussing their needs, proposing solutions, and configuring the software accordingly. You will also work closely with product and engineering to maximize the efficiency and effectiveness of processes for rolling out changes to the software solution.

The successful candidate is a self-starter who can serve as an expert to client stakeholders of all levels and can effectively communicate complex solution requirements to non-technical client contacts. 

This role will require limited travel and will report to the Client Services Manager. 

Responsibilities include:

  • Gather, formalize, and communicate client requirements, including maintaining detailed records of requirements and client decision history
  • Map client processes to Lumere capabilities and effectively articulate process enhancements and limitations that are/aren’t supported in the solution to client partners
  • Serve as the expert on Lumere’s account configuration options, advising internal teams on best practices and maintaining tools to assist clients in making decisions on how to set up their accounts 
  • Respond to client requests to optimize their account setup and proactively assess gaps in client’s ability to drive value in the software, leading interventions to improve overall account management
  • Monitor account configurations across Lumere’s client base, ensuring accounts are set up according to Lumere’s standards and the client contract 
  • Conduct initial client data set up and monitor ongoing to ensure accurate mapping of incoming client data feeds to Lumere’s account configurations
  • Support the Product team in roll out of client changes that impact existing or new account configuration options 
  • Collaborate with Support team and client on resolving technical issues
  • Identify opportunities for solution configuration process improvement and partner with Product Management team to support design of enhancements

Qualifications:

  • 2-3 years experience in software account management and/or software implementation
  • Strong technical problem-solving skills, preferably including experience with or coursework in: relational database design, logic-based programming, or enterprise systems analysis and development
  • Experience collecting software requirements 
  • Experience in a client-facing role
  • Professional written and verbal communication skills
  • Customer support oriented
  • Ability to be a self-starter, working independently and as part of a team
  • Bachelor’s degree required 
Read Full Job Description

Technology we use

  • Engineering
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • D3JSLibraries
    • jQueryLibraries
    • Twitter BootstrapLibraries
    • DjangoFrameworks
    • Vue.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • WordpressCMS
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM
    • IntercomEmail

Location

33 N LaSalle St. Suite 1500, Chicago, IL 60602

What are Lumere Perks + Benefits

Culture
Volunteer in local community
Culinary Care
Friends outside of work
Eat lunch together
Intracompany committees
Affinity Groups, Sports teams, GrassRoots Environmental Group, Book Clubs, Manager Forums, etc.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 6 weeks of parental leave for the primary caretaker. Acme Co. also provides 2 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Summer hours, Flexible start and end times.
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available

Additional Perks + Benefits

Health and wellness initiatives: discounted gym membership, in-office yoga and meditation, variety of snack and beverage options, monthly catered lunch, and more! • Competitive compensation package (includes equity • Social events: Books and Brews, game nights, recreational sports leagues, team outings, fireside chats, and volunteer programs • Ongoing professional development and mentorship opportunities • Open and collaborative office environment, standing desks, beer and cold brew on tap, and casual dress

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