Splunk Program Manager at Morningstar

| Chicago
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The Role: The program manager for the Splunk Center of Excellence (COE), reports to the Director of Infrastructure Engineering - North America and is the product owner of Morningstar's Global Splunk services. They will be accountable for business relationship management, service strategy, roadmap, implementation, driving the adoption of and evangelizing Splunk throughout the organization.

 

Responsibilities

 

  • Accountable for Morningstar’s global Logging services including Splunk and SyslogNG
  • Responsible for providing customer service adoption support and solution architecture
  • Establish business relationships with stakeholders across the organization to develop the service strategy.
  • Facilitates maturity of the Splunk implementation team and customer base through education and communication programs
  • Provides oversight on projects and cross-departmental initiatives
  • Define service scope, enhancements, metrics and outcomes
  • Development of service business cases including service financial modelling and planning
  • Creation and prioritization of service roadmaps, ensuring that service and enterprise roadmaps align
  • Service change management, release planning and deployment in partnership with Project management, Engineering and operational resources.
  • Assist in Service operational support as necessary (Participate in incident and problem management as necessary)
  • Track alignment of services to the roadmap and to financial models
  • Vendor selection and management
  • Partner with Infrastructure architects to develop architecture
  • Service technical governance and standards
  • Service technical decision-making support

 

Requirements:

  • 5+ years working in a business or internal customer relationship capacity, able to demonstrate the ability to build relationships with excellent interpersonal skills
  • 5+ years of demonstrable experience in technology program management and involved in complex deployments
  • 3+ years of experience with large scale deployments of Splunk, with some understanding of the technical aspects
  • Must be able to translate business requirements into technical requirements for implementation in Splunk
  • Splunk certification would be advantageous
  • Excellent leadership, communication and organization skills with a results-oriented mindset
  • Strong analytical and problem-solving skills
  • This role will be a part of the internal customer face of Morningstar’s IT infrastructure teams, a customer-service focus orientated mindset is essential
  • Knowledge of ITIL

 

Morningstar is an equal opportunity employer.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • D3JSLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • PlayFrameworks
    • SpringFrameworks
    • Maria DBDatabases
    • MemcachedDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

22 W. Washington , Chicago, IL 60602

What are Morningstar Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Career mentoring, Leadership mentoring.
Continuing Education stipend
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Compensation at Morningstar is more than a salary. It’s about making positive contributions to both life and work. We give our diverse workforce the choice and flexibility they need to maintain their health, retirement plans, time, and professional growth.

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