Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

The Sr. Agile Program Manager will report directly to ServiceNow’s Director, Agile Technical Program Management. They will be responsible for ensuring that the broader organizational release train is effectively conducted to deliver business outcomes in alignment with company strategy. This includes directing program increments, including related artifacts, and driving communication efforts that cut across the organization. This is a very visible role and will proactively collaborate with strategic business partners and key stakeholders.

The ideal candidate … 

• has a solid understanding of a variety of agile methodologies 

• applies a customer-focused lens and outcome-oriented approach 

• is flexible, reliable, outgoing, and has a positive work demeanor 

• seeks to understand how things work and looks to improve; partners to reimagine how work gets done 

• is a natural collaborator and coach

• is comfortable with ambiguity, exploration, and iteration under pressure / tight deadlines 

• possesses a growth mindset

• is a self-starter; able to identify required action and execute with minimal supervision 

Responsibilities for this role includes… 

• enabling the organization to provide a solution-level view of the flow of value across the organization 

• fostering greater transparency and partnership among scrum masters, technical product owners and design leaders and their teams 

• ensuring that Agile Release Train events and artifacts function correctly, working closely with Technical and Non-technical Leaders 

• stewarding the Program Board / Kanban hygiene

• holding Inspect and Adapt Workshops and Innovation Events

• providing transparency into progress against product delivery goals 

• identifying and mitigating impediments that may hinder delivery at the program level 

• maximizing organizational effectiveness by balancing meetings, decision-making forums, and communication / documentation channels 

• serving as point of escalation for teams working through conflicts, ambiguity, and constraints 

• driving a culture of continuous improvement and learning throughout the organization 

Qualifications

• 12+years of relevant program mgmt exp ideally at similar high growth tech companies

• demonstrated knowledge of agile and process improvement methodologies (SAFe, Scrum, Kanban) 

• prior experience running or actively participating in an agile transformation

• ability to work cross-functionally with multiple stakeholders, including in remote locations 

• advanced problem-solving, conflict resolution, active listening, and time management 

• facilitating, leading and planning meetings, reviews, and retrospectives 

• experience leading large program efforts including cross functional coordination and executive stakeholder management and communication 

• a keen interest in developing team members 

• excellent communication skills, both written and verbal 

Preferred 

• PgMP, PMP and/ or SAFe Agile certifications 

• Good sense of humor 

Location 

• Anywhere in the contentntal US 

Travel 

• Must be willing to travel to Santa Clara and Seattle to interface with key stakeholders; additional travel as required 

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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