Sr. Insights Program Manager at TransUnion

| Chicago
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What We'll Bring:

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation – we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.


What You'll Bring:

  • A passion for perfecting the end-to-end experience across a diverse set of teams, functions and platforms. You are filled with curiosity, perseverance and conscientiousness.
  • Experience leading and successfully delivering large scale software implementation projects, and a demonstrated ability to collaborate and influence without authority across all functions and levels of an organization, including technical and non-technical stakeholders.
  • The ability to work through ambiguity, understand how to breakdown problems, and drive through execution determining what is meaningful and urgent, and prioritize effectively to meet deadlines and achieve desired results.
  • 5+ years of program or project management experience, plus 5-7 years business &/or CX experience.


We’d love to see:

  • 2-4 years’ experience working in an Agile environment.
  • Preferred certifications or education: MBA, Agile, PMP, Qualtrics certification


Impact You'll Make:

  • At TransUnion, we are committed to improving the experience of our consumers and customers. The Sr. Insights Program Manager is  responsible for implementing and integrating the Qualtrics  Enterprise Feedback Management  Platform to inform and shape business and operational decisions, and guide our journey towards an enhanced consumer and customer experience.  
  • Enterprise Program leadership role, critical to developing insight-driven decision making capabilities across the organization. Partners closely with Insights Consultants to provide timely, strategic, relevant and actionable insights.
  • Manage a diverse portfolio of projects varying in size and complexity. Portfolio includes building an insights engine which will provide a holistic view of the customer across time, touch-points and journeys; matching operational and experience datasets to enable deeper customer understanding; providing distributed, real-time delivery of insights to the desktop; multi-channel implementation and integration with operational systems and other insight tools; developing governance processes around access, security, frequency, survey design and more.
  • Systematically optimize the Insights engine so that it can scale effectively while maintaining quality of delivery. Manage cross-functional dependencies between teams and integrate as needed into agile sprint cycles.
  • Reporting to this position will be two specialists. You will build a high performing team by creating a climate of engagement and empowerment, inspiring effectiveness by establishing a clear vision and working in an agile, organized manner.  




We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.


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555 W Adams St, Chicago, IL 60661

What are TransUnion Perks + Benefits

TransUnion Benefits Overview

At TransUnion, our associates are our greatest asset. However, we understand that work is only one part of our associates’ lives. We recognize the importance of providing a healthy balance between work and home because that’s really where being a force for good starts.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available

Additional Perks + Benefits

Start your day at TU by grabbing an Intelligentsia coffee or a tasty, hot breakfast from our onsite café. Head up to your workspace where you'll get down to business amidst the inspiring backdrop of beautiful downtown Chicago. Brainstorm onsite with team members in a variety of colorful huddle rooms or collaborate cross-functionally with our offices around the world via video conference, Skype or our intranet. Check things off your to-do list as you continually make progress on key business initiatives. Need a quick break? Challenge your colleagues to a game of ping-pong, pool, foosball, pop-a-shot or Mario Kart in one of our three onsite game rooms. Ready to hit the gym? We have one right downstairs complete with a personal trainer and a selection of free instructor-led fitness classes. Keep your energy up. Take a conference call at one of our walking or bicycle desks. Then attend the quarterly town hall to hear from the TU leadership team on progress in the current quarter and plans for the next. After a day of innovation, wind down in one of our massage chairs or join your colleagues at North Avenue for a game of league volleyball, sponsored by TU!

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