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Sr. IT Program Manager/Scrum Master

| Chicago | Hybrid
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Company 

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do. 

 

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, program manager, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow. 

 

Team 

Come join the IT PMO team and work with a talented group of Program Managers and Scrum Masters l ServiceNow IT transformation programs. This team is responsible for driving, through best-in-class program management, IT initiatives that enable ServiceNow Finance, Legal, Governance, Risk & Compliance teams. 

 

Role 

You will have the opportunity to motivate highly visible and impacting initiatives across multiple business functions while utilizing next generation IT PMO methodologies and tools. 

 

What you get to do in this role

  • Responsible for taking small to large IT Business Applications programs/projects from original concept through final implementation. Expertise in Global Talent domain will be a plus
  • Develop detailed program/project execution plan and manages all implementation processes including projects financials, progress tracking, metrics, monitoring change control process, testing, release to production and on-time delivery within budget constraints
  • Provide overall communication and interfaces with all areas affected by the program/project including cross-functional stakeholders, business sponsors and vendors
  • Facilitate Scrum rituals (Planning, Standups, review, retrospective, etc.)
  • Create crisp and complete status reporting to support project/program discussions at Steering Committee and Sponsor level.
  • Promote organizational understanding of Agile roles and to help teams and individuals transitioning from waterfall to Agile
  • Apply consistency and best practices through project initiation, planning, execution and closing phases, enabling business outcomes and benefits tracking

 

In order to be successful in this role, we need someone who has: 

  • Combined 10+ years project / program management experience with at least 5 years of that dedicated to hands-on project management.
  • Experience in managing multiple large programs/projects, in enterprise environments delivering business applications for one or more business functions. HR domain experience is a plus
  • Experience with Agile traits and techniques: Lean design, accommodating changing requirements, iterations, loop feedback with customer involvement.
  • Should motivate Steering Committee meetings with executive management with solid experience in decision making
  • Excellent communication skills, problem solving, conflict / resolution management, active listening, time management, and interpersonal skills
  • Should guide cross-functional teams and deliver technical solutions while mitigating or removing hurdles / obstacles. Has a track record of overcoming project crisis.
  • Ability to be straightforward, articulate well, and have exceptional listening skills.
  • Should guide cross-functional teams and deliver solutions
  • Experience with ServiceNow Platform and products will be a plus
  • Agile Scrum Master Certified

 

 

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

176 N Racine Ave, Chicago, IL 60607

An Insider's view of ServiceNow

What’s the vibe like in the office?

The culture at this company is to take people's uniqueness, their superpowers — who they are at their core — and figure out how to raise them up for their benefit and the company's benefit.

Christine

Vice President of AMS Solution Consulting

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

Alexander

Diversity and Inclusion Analyst

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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