You will report to: Department Manager, Shared Services

Enova is currently searching for a Call Center Operations Analyst to be responsible for a wide range of support for Enova’s Operations Group. Under the guidance of the Shared Services Manager, this individual will act as an internal consultant on a variety of projects and tasks. Primary focuses will be but are not limited to: establishing and maintaining reporting, improving ops efficiency, documenting existing programs or functional processes and improving them.

This is where YOU come in:

• Provide weekly/monthly reporting to management as well as ad hoc reporting as needed

• Conduct performance management analysis

• Create and maintain cost and budget reports

• Provide turnover data to appropriate parties

• Partner with cross functional teams to ensure accurate data entry

• Report on efficiency metrics, evaluate, document and recommend next steps to Global Strategy & Operations team

• Maintain databases and reports for real time analysis

• Perform audits as requested

• Proactively investigate and identify opportunities throughout Operations to save on cost, headcount, etc.

• Work independently or with available resources to automate manual aspects within operations

• Assist in evaluating platform functionality as needed

• Industry Benchmarking

• Additional responsibilities to be assigned as needed

You’re right for this job if you have:

• Bachelor’s degree or equivalent experience, required

• 2-8 years of relatable industry experience

• Demonstrated experience in working with broad cross-functional teams and in operations intensive environments.

• A successful track record of creating, executing and improving operational tasks

• Proven time management skills

• Advanced Excel modeling experience

• Prefer proficiency with SQL

• Excellent professional communication and interpersonal skills

• Flexibility and ability to quickly adapt to change

• Ability to work independently