Team Lead Implementation

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The Implementation Team Lead will provide leadership, coaching, training and mentoring to Payroll (IC) Implementation Consultants to ensure all critical aspects of implementation issues are met and resolved appropriately. The Team Lead will provide feedback to the Consultants on areas of improvement and to identify areas of success. Must have a complete understanding of Paylocity’s implementation standards, policies and procedures and be willing to respond to new client issues in a prompt, accurate and courteous manner. The Team Lead will be instrumental in assisting the Implementation Managers by providing feedback on staff performance, client issues, actions to be taken to improve department and maintain implementation success. The Team Lead must be able to identify and effectively communicate areas of training improvements and common performance deficits as well as offer praise and positive promotion of a job well done.

 

Primary Responsibilities

  • Supervise operations for their designated team
  • Supervise the work of their assigned group on a day to day basis, which may include delegation of work assignments to various team members
  • Provide training and assist with coaching and development of new and existing team members
  • Facilitate communication through regularly occurring meetings, 1:1s or team huddles
  • Provide input and recommendations to managers in the areas of performance management, promotional opportunities, employee terminations and, performance issues which are generally followed by the manager
  • Develop and collaborate with management on best practices and ways to improve the team’s performance
  • Handle escalated client/departmental issues and deciding what, if anything, to do or offer to achieve resolution
  • Assist in training new Consultants: act as primary contact for new hires and make recommendations for supplemental training for all team members
  • Act as a technical resource, answer inquiries as needed
  • Assist in answering client overflow calls
  • Update internal training documentation as necessary
  • Technical support resource for team
  • Mentor/coach peers as needed
  • All other duties as assigned

Experience & Education

  • A minimum of two years’ experience in an Implementation role required
  • A Bachelor’s degree or an equivalent combination of education and experience preferred
  • CPP or SHRM certification recommended
  • Proficiency in MS office – Our products are based upon Access and SQL databases. Knowledge of these will help you during electronic data conversions
  • Ability to mentor/coach peers
  • Multi-tasking – We work in a matrix environment meaning that you will be working with more than one consultant in different project phases (i.e. start-up, configuration, production). The ability to multi-task is essential
  • Strong attention to detail
  • Excellent communication skills
  • Proficient in problem-solving/analytical ability
  • Able to work in a team environment: can lead client/team meetings
  • Expert project management skills
  • Adaptable and able to manage change successfully

This job excludes CO applicants.

 

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Technology we use

  • Engineering
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • AccessDatabases
    • Microsoft SQL ServerDatabases
    • OracleDatabases

Location

Our office has modern workspaces, a cafe, and a gym. But since we're a talent-anywhere company, you may find our team members all over Chicagoland.

What are Paylocity Perks + Benefits

Paylocity Benefits Overview

Our commitment to hiring the best and brightest employees with a “talent anywhere” strategy means that no matter where you’re located around the country, you can be a part of our growing tech department

• Enjoy an attitude of trust to work remotely, manage your own schedule and be productive
• Work in small, cross-functional product-oriented teams
• Showcase development progress in two-week sprints with strong executive involvement
• Embrace the freedom to innovate, voice opinions and share new ideas

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We have a talent anywhere culture, where employees can work anywhere in the US and/or work from one of three US offices located in Illinois, Florida, and Idaho
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
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