About CCC

CCC Information Services Inc. is the technology platform for the underwritten assets economy. CCC technology, insights, and support connect industries – insurers, automotive manufacturers, collision repairers, parts suppliers, lenders, fleet operators and more – to advance decision-making, productivity, and customer experiences for thousands of clients worldwide. Clients leverage CCC’s network management, data management, AI, operational workflows and customer experience solutions to efficiently scale, interact, transact and achieve their unique business objectives. CCC was ranked a best mid-sized company to work for by Forbes (2019). BuiltIn Chicago, Austin and LA named CCC a top place to work in 2020. Diverse perspectives and experiences are core to CCC’s success and award-winning culture of more than 2,000 employees worldwide. We hold inclusion as a core value and are committed to celebrating and cultivating the diversity of our team. With a 40+ year track record of innovation, CCC’s tenacious spirit and growth mindset turn next generation technology into real world solutions and empower team members to expand their knowledge and potential. Headquartered in Chicago, CCC has 11 locations worldwide. CCC’s principal PE investors are Advent International, Technology Crossover Ventures, and Oak Hill Capital Find out more about CCC Information Services by visiting cccis.com.

Job Description Summary

This is a new position that will be responsible for managing existing Technical Implementation Coordinators (TIC) and Technical Implementation Specialists (TIS). Additionally, the position will be responsible for maintaining/improving quality standards, communications with internal and external clients, establishing team goals, resource/workforce management, requirements discussions, rules authoring, liaison to product teams, partnering with IDS, etc.

Job Duties

• Manage direct reports TIS/TIC
• Assign team resources for new project requests
• Establish annual team goal(s)
• Establish 1 on 1 coaching sessions
• Maintain and improve project delivery quality
• Lead new hire onboarding activities
• Maintain team email inbox and communicate to all requestors
• Perform TIC/TIS tasks at 30% capacity
• Motivates team members and drives team engagement

TIC/TIS Responsibilities

• Coordinate and review the client workflow requirements
• Participate in workflow requirements meetings
• Author and test Oracle rules engines for numerous CCC applications
• Proficiently communicate internally and externally with CCC clients
• Access SQL database using existing scripts

Qualifications

• Bachelor’s Degree in Computer Science, Engineering, or a related field is preferred but not required
• 7+ years of total professional experience in software development, support or other technical capacity
• 2+ years of experience as a People Leader  
• Rules Engines (Oracle JDeveloper, Oracle Business Rules, ILOG, DROOLS) familiarity
• Ability to manage and lead multiple projects simultaneously
• Excellent Communication skills:  verbal, written, and presentation
• Ideal person will still be able to get their hands dirty and lead their team
• Prior experience within a software development company with exposure to multiple cycles and releases