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The Technology Operations Program Manager will be responsible for the full lifecycle management of infrastructure, operations, develops/automation, and business projects that span multiple infrastructure and cyber security teams. The PM will manage the initiation, planning, execution, and closing of projects according to deadlines and budget. This includes coordinating the efforts of core team members, other Project Managers, cross functional resources, and third-party contractors or consultants to deliver projects according to plan.

Responsibilities  

• Work with senior management and stakeholders to gain buy-in and time commitments on the project, define project scope, goals, and deliverables, communicate project status, and manage expectations. Ensure all areas are appropriately informed and involved in the project.

• Ensure appropriate testing, documentation, change management, release management and communications requirements are met across projects.

• Develop and maintain project plans to be used in tracking project milestones and deliverables. Identify critical path and dependencies either with other projects, departments, or resources.

• Proactively manage changes in project scope, identify potential crises, and devise contingency plans. Communicate and acquire approval via the change control process.

• Perform risk and issue management, escalate when necessary, communicate impacts, and take corrective action.

• Monitor project financials and recommend budget changes where necessary.

• Perform resource management on projects to level resources and acquire appropriate staffing.

• Work to understand the change leadership needs and capabilities of the organization, identify gaps, and develop effective interventions to address them.

• Define success criteria and measures of success and acquire agreement from sponsors.

• Build, develop, and grow any business relationships vital to the success of the project.

• Demonstrate a commitment to Hyatt core values the position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Experience

• 2-5 years Technical Program or Project Management

• 2-5 years in Cyber Security (managing projects or direct CS work), regulatory/risk management (PM or directly), and/or Field IT work 

Education

• Bachelor’s degree (preferred, not required)

Certificates, Licenses, Registrations

• PMP (Project Management Professional) preferred, not required

• CISSP, CISA, or similar Cyber Security compliance certificates, or similar CS frameworks preferred, not required

Computer Skills Needed to Perform this Job

• SharePoint

• MS Project, ServiceNow, or similar enterprise ticketing and project management software 

Additional Comments and Requirements

• Experience at working both independently and in a team-oriented, collaborative environment is essential.

• Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.

• Reacts to project adjustments and alterations promptly and efficiently.

• Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines 

• Ability to hold colleagues and upper-level managers to strict expectations in project timelines and compliance mandates