Technical Program Manager

| Chicago
.

FTD is looking to partner with an experienced Technical Program Managers to join our cutting edge E-Commerce team, to build a brand new e-commerce platform from scratch for our $1B+ Business!

We are embarking on a major transformation within the technology department. This will include a significant investment tied around a CEO / Board level approval of the sequencing of initiatives to provide the greatest value in the shortest amount of time. This person is responsible for tracking and managing at a technical and business level all new enterprise projects considering both revitalization and reinventing initiatives based on this sequencing. These include particularly the initiatives focused on consolidating our platforms into one, modern, customer and florist serving platform. Current projects include NPS (also acting as co-project manager); revamping the front end customer experience and re-architecting our back-end systems to enable commonality, modernization and innovation; and a new service offering for our customers focused on self-help and integrated digital services capabilities. The re-platforming initiative, a multi-year project, will entail tracking the budgets and managing the senior relationships of partners and employees regarding the 3-5 year roadmap for our new software.

Responsibilities:

  • Maintain summaries of transformation initiatives including taking the lead on building CEO and board-level updates on as needed basis--a de facto technology chief of staff and business liaison that can and will participate in meetings with the central office of strategy to bi-directionally bring changes in prioritization or deliverables to the front and center of the organization--and to the technology work streams.
  • Ensure business leaders needs and strategic expectations are adequately captured in all enterprise projects--and in synchronicity with engineering, product management, etc.
  • Act as a neutral voice between the business and technology to continually ensure alignment at a high level around said efforts.
  • Work with all relevant vendors and ensure robust SOW's that accurately depict expectations, and MSA's (with legal) to ensure complete FTD protection.
  • Ensure executive and senior level exposure with these vendors for points of strategic alignment and for all points of escalation.
  • Track monthly spend against the SOW's, at a high level, and ensure finance and IT budget leaders are tied in to ensure appropriate capital vs. operating expenses, and track these costs to the master technology budget.
  • Liaison with the Product and Project Management office and senior business line management (or their designates) to ensure the results of each transformational initiative have the proper measurements in place to track success.
  • Work with the Product and Project Management office to tie in status reporting of new enterprise-focused initiatives to ensure proper department head and ELT visibility into these initiatives, and in partnership with Product and Development teams escalate quickly threats to timeline and budget expectations.
  • Host and organize kick-offs and weekly and/or monthly status meetings with senior staff, IT leadership and partners to ensure continued alignment on direction and expectations.
  • Plan the project schedule and milestone by partnering with Product Owners and Engineering Managers.
  • Handle daily calls with developers across multiple global locations to drive Sprint progress.

Basic Qualifications

The ideal candidate for this position will have the following qualifications:

  • A solid CS foundation including at least a couple years of experience in a software engineering role.
  • Experience launching software & systems utilizing project management methodologies, tools and techniques.
  • A track record of project delivery for large, cross functional, projects.

Proven experience and ability to

  • Interact with project stakeholders, multiple business and technical teams to define and deliver features.
  • Plan and manage multiple parallel projects.
  • Identify, assess, track and mitigate issues and risks at multiple levels.
  • Create, maintain and disseminate project information to stakeholders.
  • Build and maintain integrated project schedules that account for internal/external dependencies, differing SDLC approaches, numerous constraints.
  • Adequately factor-in contingency for unplanned delays while still being aggressive.

Preferred Qualifications

  • Good knowledge of OOAD, scalability issues and multi-tiered solutions
  • Strong familiarity with agile methodologies.
  • Quantitative analytical abilities.
  • Proven problem solving skills. - Strong organizational skills.

What we offer:

  • Exciting opportunity to be a part of a team that builds and evolves high performance, scalable order processing systems handling large transactional volumes: processing more than 50,000 orders a day, close to 5 million payment transactions a week; handling more than 1.5 million customer notifications in a day etc.
  • We encourage and welcome out of the box ideas in all areas like artificial intelligence, data processing and information retrieval, voice capabilities, automation, computer vision, etc.
  • Enjoy all the benefits of working for a publicly traded company (stock purchase plan, flexible hours and a healthy vacation plan).
  • A relaxed work environment (shorts and sandals always welcome, onsite gym with classes).
  • The blending of cultures across multiple cities and 3 continents where you can be part of helping shape our future.
  • Lines of business and a technology organization ready to embrace your role and the business value it brings.
  • A "flat" organization where you will spend time with business leaders, managers, developers, product management and executive leadership.
  • Career opportunities! Those that have positive impact, with a positive approach, have a very bright future as we change, grow, expand and explore new and exciting experiences for our global customer base.

Come join our team and be part of an exciting transformation! While you are part of the office of technology, you will have a broader impact on the overall growth of the business. Consider joining one of the few companies outside of Silicon Valley able to offer development of a high-traffic ecommerce platform receiving upwards of 40K customer purchases an hour.


Read Full Job Description

Technology we use

  • Engineering
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • MemcachedDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases

Location

We also have an office in the heart of Downtown Chicago at 1. North Dearborn

An Insider's view of FTD

What does your typical day look like?

As Brand Manager, I am constantly working to ensure we are engaging with our consumers and living out our brand vision via all channels. My day is 100% collaborative, between meeting with channels managers, reviewing new campaign launches - building a brand takes teamwork. When you have an online business, your consumers are shopping with you 24/7,

Kristin Byrne

Brand Marketing Manager

What unique initiatives do you have that encourage innovation?

I have had the opportunity to build a platform from the ground up. Opportunities like these are few and far between in this day and age. FTD has been like a master class in leadership for me, and it has produced a fundamental mind shift for me on what leadership means.

Dimple Rao

VP of Product Management and UX Design

What's the biggest problem your team is solving?

On our FOL team, we are creating a feature complete platform migration for all of our florist sites. This is a rather large task in that most of our florist sites look like they were created in the .COM era of the internet. Our new platform will provide huge UX boons. In addition to self-improvement, it may also attract new florist partners

Michael Walsh

Software Engineer

What are FTD Perks + Benefits

FTD Benefits Overview

FTD is dedicated to you and your family. We work hard to provide a wide range of competitive and affordable health care benefits that reflect your changing needs. Our goal is to empower you with the resources and flexibility you need to live well, be well. The benefits you elect will start the first day of the month following the date of hire.
Our benefits offerings include medical, prescription, dental and vision coverage, a company contribution to a Health Savings Account (HSA), life, accident, and disability insurance, paid time off, and tuition reimbursement. We are committed to providing fair compensation to all of our employees, including performance-based compensation incentives for many of our positions. FTD, Inc. is a premier floral and gifting company. We offer very generous employee discounts on our FTD.com and Proflowers brands.

Culture
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
If you are eligible for benefits, you can enroll in an FSA regardless of whether or not you are enrolled in FTD’s medical plan.
Disability Insurance
FTD offers short and long term disability at no cost to you. The disability benefits will replace up to 67% of your weekly base income up to $2,500/week for STD and up to $10,000/month for LTD.
Dental Benefits
FTD offers two great dental plans through Aetna. A Dental HMO with co-pays where you choose your Primary Care Dentist and a Dental PPO which has benefits in and out of network.
Vision Benefits
FTD offers vision coverage through Eye Med which offers a broad network of nationwide providers to choose from to meet your vision needs. Retailers such as LensCrafters, Pearle Vision, , and JCP
Health Insurance Benefits
FTD offers three medical plans through Aetna to choose from including one EPO where you choose a Primary Care Physician and two PPO High Deductible Health Plans (HDHP)
Life Insurance
For employee coverage of 2x base salary up to $600,000. *Per IRS regulations, the cost FTD pays for coverage above a certain level is considered “imputed income,” and is included on your W-2.
Wellness Programs
We know how important wellness is to your overall success. The FTD Wellness program is here to help you identify and achieve your health and wellness goals.
Onsite Gym
Our One North Dearborn location offers an onsite state-of-the-art fitness center, cycle center and bike room.
Retirement & Stock Options Benefits
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Depending on the department and role, FTD offers some scheduling flexibility. We also offer summer hours so that our team members can enjoy extended weekends and fun in the sun with family and friends
Remote Work Program
Family Medical Leave
Care for yourself or a family member who is seriously ill, to care for a newborn or newly adopted child, or to attend to the affairs of a family member who is called to active duty in the military.
Vacation & Time Off Benefits
Generous PTO
FTD recognizes 9 paid holidays each calendar year and allows employees to take time off for vacation, personal responsibilities and sick time.
Paid Holidays
FTD recognizes 9 paid holidays each calendar year.
Paid Sick Days
Perks & Discounts
Casual Dress
FTD allows employees to wear casual workplace attire every day, not just Fridays!
Commuter Benefits
Take advantage of the pre-tax benefit, you may elect up to the IRS limit of $260/month for transit and $260/month for parking.
Free Daily Meals
During FTD’s peak season such as Valentine’s Day, Mother’s Day, and Christmas FTD often provides lunch to thank employees for their hard work (along with the occasional just because lunch).
Game Room
Our game room includes Ping Pong.
Some Meals Provided
We provide food during Peak Season.
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Up to $2,500 after one year of employment
Promote from within
Online course subscriptions available
More Jobs at FTD39 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Marketing
Operations
Product
Project Mgmt
Sales
Content
Developer
new
Chicago
Data + Analytics
new
Chicago
Project Mgmt
new
Chicago
Finance
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
HR
new
Chicago
Project Mgmt
new
Chicago
Operations
new
Chicago
Finance
new
Chicago
Marketing
new
Chicago
Content
new
Chicago
Design + UX
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Product
new
Chicago
Developer
new
Chicago
Project Mgmt
new
Chicago
Operations
new
Chicago
Project Mgmt
new
Chicago
Operations
new
Chicago
Sales
new
Chicago
Developer
new
Chicago
Project Mgmt
new
Chicago
Content
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Design + UX
new
Chicago
Operations
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Operations
new
Chicago