Technical Project Manager at CardX (Chicago, IL)

| Chicago
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About Us
CardX is a payment technology company that’s changing the way businesses accept credit cards. We’re focused on introducing more options for consumers, delivering automatic compliance through software solutions, and making payments more fair for everyone.

Our core values are positivity, respect, and excellence. We’re confident that, at CardX, you’ll have one of the best professional experiences offered anywhere: members of our team work directly with stakeholders and are regularly in the driver’s seat on high-profile client opportunities and relationships. On our team, you’ll be supported by talented colleagues who share your winning mentality and are, like you, energized by excellent work.

Position Details
The Client Support team is seeking an energetic and motivated individual who enjoys working with customers and solving problems. The ideal candidate has experience in building and managing customer relationships, possess technical knowledge across software and hardware technologies, and is comfortable performing a deeper technical assessment, when needed.

What You’ll Do

  • Provide exemplary customer support to a portfolio of enterprise client and build unique, enduring client relationships
  • Troubleshoot potential bugs and issues, aggregating and documenting issues for the Technology and Product teams
  • Understand and utilize all resolution tools to facilitate rapid resolution of customer concerns
  • Conduct regularly scheduled status calls with customers and provide weekly internal status reports 
  • Work directly with other CardX Technology and Support team members to ensure that customer issues are resolved as expediently as possible
  • Complete analysis and present periodic reviews of operational performance to customer
  • Advocate for customer features and requirements within CardX and be their voice internally

What You’ll Need

  • Bachelor’s degree 
  • 5+ years’ experience in similar roles, including Enterprise Support, Account Management, or Customer Success, preferably in a tech/SaaS environment
  • Experience working with enterprise clients
  • Strong analytical skills and attention to detail
  • Commitment to providing an exemplary customer experience
  • Ability to work independently as well as in a team environment
  • Ability to multitask, prioritize, and manage time effectively
  • Reliability, self-motivation, and strong work ethic
  • Excellent oral, written, and interpersonal communication skills
  • Ability to navigate organizational growth and excel in a fast-paced environment
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • SqlLanguages
    • Node.jsFrameworks
    • Vue.jsFrameworks
    • MySQLDatabases
    • RedisDatabases
    • DynamoDBDatabases
    • ConfluenceManagement
    • JIRAManagement
    • ZohoCRM


The CardX HQ is located on the Magnificent Mile just steps away from the Riverwalk.

An Insider's view of CardX

How do you collaborate with other teams in the company?

One way we build collaboration within our culture is by including other team leads in our daily product development scrum meetings. Ongoing transparency and feedback are encouraged from others via open slack channels. We also conduct regular stakeholder meetings that establish direct communication with senior management.


SVP, Technology

What does career growth look like on your team?

At CardX, career growth takes many different paths. On the Client Support team, teammates take pride in having strong product knowledge and best-in-class customer service skills. These skills often translate into a unique career path for each individual, and CardX promotes teammates into new, exciting roles based on their skills and interests.


Director of Client Operations

How do you empower your team to be more creative?

We believe that creativity in the workplace happens when team members have a strong sense of agency and empowerment. Our goal is to ensure that our teams always have a high level of autonomy in the projects they’re working on, and building a culture where people have authorship of their work really fosters creativity within the company.



What are CardX Perks + Benefits

Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Company Outings
Stocked Kitchen
Some Meals Provided
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Paid industry certifications

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