Technical Support Project Manager
When it’s safe to return to the office, we will be adopting a hybrid working policy. As an organization, we value collaborating and learning from our peers in person, while providing the necessary flexibility for our employees to have a meaningful work-life balance. Please reach out to learn more about our return to office plans!
Being a Project Manager on our Customer Support team at iManage means…
You will join one the heart of our iManage team working within our fast-growing Support team. You will lead internal projects initiatives from start to finish and share your knowledge on how we can improve the way we work.
You will be a part of a collaborative organization that values your insights and ideas. You will oversee the planning, delivery and tracking of our internal Support projects and to best support our clients and customers. You will work across our teams to optimize operational efficiency, implement best practices, manage priorities, manage and groom project backlog, track progress, and report project statuses within the team.
iM responsible For…
- Managing our Customer Support projects which will help us to find a better way, and enhance our iManage support services through the implementation of new technology and new processes
- Prioritizing projects in conjunction with our Customer Support team and based on our product and service delivery roadmap
- Leading the coordination and status reporting of project-related efforts
- Documenting and tracking project requirements, tasks and deliverables through Jira
- Conducting the planning and backlog grooming to ensure the prioritization and scheduling of project tasks
- Providing insights and visibility into the project status and escalating and project roadblocks to proper team members and to help ensure project success
iM qualified because I have…
- Bachelor’s degree in a technical field (Computer Science, IT, Information Systems, etc.)
- Experience in managing projects related to software, infrastructure, or system-related processes
- Proficiency with Agile methods and frameworks (i.e. Kanban, Scrum, Sprints, etc.)
- Demonstrated ability to prioritize and juggle multiple concurrent projects
- Proficiency with Jira
- Team player who excels at building trusting relationships with customers and collaborating within a team
- Strong written and verbal communication skills with the ability to communicate technical information effectively
Bonus points if I have...
- PMP/Scrum Master Certification
iM getting to…
- Be a part of a dynamic team environment that recognizes the hard work you put in with competitive base salary and performance related bonuses
- Collaborate across multiple teams in the organization and get to learn from one another in all aspects of your role
- Focus on meaningful work and be able to solve complex, real world issues utilizing the latest technologies and protocols
About iManage…
iManage is dedicated to Making Knowledge Work™. Over one million professionals across 65+ countries rely on our intelligent, cloud-enabled, secure knowledge work platform to uncover and activate the knowledge that exists inside their business content and communications.
We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding
So, we’re looking for people who love a challenge. People who are happiest when they’re solving problems and collaborating with the industry’s best and brightest. In exchange, we’ll make sure the work you do here is worth doing. That’s the iManage way. It’s how we do things that might appear impossible. How we develop our employees’ strengths and unlock their potential. It’s how we find meaning in everything we do.
Whoever you are, whatever you do, however you work. Make it mean something at iManage.
Learn more at: www.imanage.com
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