closerlook's Vice President, Project Delivery is a proven leader capable of direct client counsel and orchestrating the agency’s resources to deliver outstanding work that surpasses customer expectations. The VP, Project Delivery will have responsibility across one or more agency books of business and is expected to work closely with their agency counterparts (Account, Creative, Strategy, Technology, and Finance) to create the space for great ideas, work and results.

The position has formal personnel management responsibilities within the Project Delivery team. This includes setting performance goals, monitoring performance, coaching in real-time and developing talent.

Responsibilities:

External Client

• Work closely with clients to understand their business and objectives.
• Strategic, consultative mindset.
• Ability to synthesize client interactions into actionable direction.
• Oversee the organization and prioritization of work across client workstreams.
• Ability to take-on more complex (ie technology, logistics, cross-agency, etc.) initiatives.
• Oversees work that has been kicked off and is in motion at the agency for one or more books of business.
• Solicits client direction and input; manage client expectations.
• Deliver high quality work that exceeds client expectations.
• Financial management including pricing, budget management, reconciliation and billing.

Internal Team

• Partner with Account, Creative, Finance, Strategy and Technology counterparts to actively manage an agency book of business:
• Identify and secure agency resources to execute work.
• Delivery of high quality work that exceeds client expectations
• Drives business value through a prioritized backlog based on the overall strategy and business objectives.
• Maps out project dependencies to inform the necessary sequence of work.
• Acts as primary liaison between internal stakeholders and internal teams.
• Ensure stakeholders are aligned on all major decisions; provide clear instructions and deliverables for agency counterparts
• Responsible for the financial performance of a book of business.
• Manages the triangle of scope, budget, and time, weighing priorities according to the needs and objectives of stakeholders.
• Lead a project delivery team to guide their day-to-day contributions and ongoing professional development.
• Help shape the structure and process of agency and project delivery team initiatives to support future growth.
• Participates in setting project delivery strategy

Requirements:

• 10 or more years of experience managing client relationships and work product delivery in a professional services environment.
• Experience managing client projects generating a minimum $10M of revenue in a professional services environment.
• Strategic, consultative presence with a problem-solving mentality.
• Demonstrated experience delivering technology-based solutions.
• Advanced project management skill set (processes and tools) including Agile.
• Strong financial acumen including ability to scope work, manage budgets and billing
• Demonstrated ability to drive financial outcomes for the agency.
• Experience in pharmaceutical or healthcare marketing is preferred.
• Prior experience managing staff with an interest in coaching and growing talent.
• Effective communicator with internal and external clients.

ABOUT CLOSERLOOK, INC.

closerlook is a new type of marketing agency that helps biopharma brands make a difference in the lives of patients and those who care for them.

We focus on what matters most—the combination of better patient outcomes and bigger business impact.

Learn more at closerlook.com

EQUITY FOR ALL: AT THE HEART OF WHAT MATTERS

At closerlook, equity for all is a core value that’s at the heart of what matters. We believe in building a diverse and inclusive culture across race, age, gender identity, sexual orientation, religion, mental health, and physical ability. We celebrate our differences and champion diverse thinking to drive innovation — in a safe environment so everyone can be their authentic selves. By valuing and promoting our different backgrounds, perspectives, and experiences as strengths, we are positioned to best serve patients, healthcare professionals, and the communities around us.