The Virtual & Hybrid Event Producer is an integral member of BigMarker’s Event Production Team. We are seeking an excited, team-oriented specialist to help our customers implement BigMarker’s software to execute virtual events, hybrid events, and webinars.

A successful Virtual & Hybrid Event Producer will bring strong critical thinking, problem solving, and technical skills to the team. We will train you on BigMarker’s software solutions and your role will be to utilize the software to work with new and existing customers to use our software to execute large scale, high quality virtual events and webinars. The ideal candidate has a successful track-record working with software-based solutions and/or delivering client projects on-time and on-target. A successful candidate will work directly with clients to ensure their events are produced and delivered on-time and on-target, with deliverables falling within the applicable scope, timeline, and budget. They will coordinate with a broad team to execute all aspects of each client implementation. We are looking for a creative and dedicated individual who will fit with our collaborative culture. If you enjoy working with other professionals who believe in creating innovative solutions to problems, we encourage you to apply. We are a rapidly growing company, so there is significant growth opportunity for high performers.

Founded in 2010, BigMarker was a pioneer of interactive video on the web. Today, we’ve evolved into a category leader in the webinar, virtual and hybrid events space, hosting over 5 million online events per year for over 5,000 companies and organizations globally, including more than half of the Fortune 500. Our HQ is in downtown Chicago.

Responsibilities

• Collaborate with the account manager, serve as the primary technical resource for new and existing customers

• Become an expert on all BigMarker product offerings and utilize the software to build and execute virtual events ranging from 100 to 50,000+ attendees

• Serve as the primary client contact for implementation meetings and coordination of the build process

• Work with clients to understand the scope and needs of their virtual events & translate them into process changes and solutions s

• Develop and advise best-in-class solutions for clients including the necessary (and complex) software configuration and customization steps

• Train end users on system functionality

Requirements

• 1+ years of experience in implementing software solutions

• 1+ years of experience in a client facing role

• Familiarity with collaboration and time management tools

• Experience with process improvement

• Advanced time management and attention to detail

• Excellent client-facing communication skills

Nice to have, but not required:

• HTML/CSS Experience

• Event Planning Experience

• Experience building websites and landing pages

Diversity Statement

BigMarker values diversity of culture and background for the benefit of our team, our product, and our world. We are proud to be an equal opportunity workplace. This position is open to applicants who are legally authorized to work in the United States. We are not able to sponsor work visas at this time.

About BigMarker

BigMarker is a category-leading webinar, virtual and hybrid events platform, helping companies grow faster by hosting more meaningful conversations with their customers. Thousands of businesses, from startups to Fortune 500 companies, organizations, and universities use BigMarker to host highly customized live, on-demand, and automated virtual events, trainings and conferences. BigMarker also provides integrations, APIs, and white label services that enable companies to integrate powerful interactive video experiences into their marketing, sales, and learning stacks. We look for smart, driven, and creative team players who are ready to roll up their sleeves and deliver for our customers.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Health, Dental, and Vision insurance
• Flexible time off
• Life insurance

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
We're working remotely due to COVID-19 for the foreseeable future.

Education:

• Bachelor's (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)
• Event Production: 1 year (Preferred)

Work Remotely:

• Temporarily due to COVID-19

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place