Account Administrator - RS Operations at Millennium Trust Company

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MILLENNIUM TRUST COMPANY is a rapidly-growing, leading financial services company offering specialized retirement and institutional services. Whether clients are managing corporate retirement assets, running a business or wanting choice beyond traditional asset options, we provide flexible and digital solutions to support our clients' success. Ultimately, we aim to educate and increase access to investments to help our clients on their journey to retirement readiness, but do not provide investment advice.
Millennium Trust has experienced year-to-year double digit growth and prides itself on its strong, progressive culture. We have been recognized for our tremendous growth on lists, such as Crain's Fast 50 and Inc. 5000, and have also been recognized for our positive workplace culture on the 2019 Best Places to Work in Illinois list, as well as the 2019 Model Workplace Award and 2018 Champion for Young Professionals Award from the Greater Oak Brook Chamber of Commerce. Millennium Trust employees live out the values of Do Right, Excel, Collaborate, Innovate and Celebrate and deliver the brand promise of going "Above and Beyond," so each client experiences the highest level of service.
We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that encourages career development, Millennium Trust is the place for you!
The Retirement Services Account Administrator is responsible for the recordkeeping of Service Agreements, opening new accounts, and reviewing and processing incoming ACH's, wires and checks. Through verbal and written communication, the incumbent will develop, strengthen and maintain a positive relationship with other internal Operational teams, Sales and external clients such as plan sponsors, record-keepers and third party administrators.
  • Serve as a liaison with Retirement Services Sales in the resolution of operational issues and inquiries related to service agreements, incoming files, funds and related data points needed to accurately service a variety of retirement products
  • Record and safeguard Service Agreement data within CRM systems
  • Manage incoming files and review, detect and resolve issues to effectively process within the established service levels
  • Ensure incoming checks, wires and ACHs are reviewed, addressed appropriately and processed within the established service levels
  • Follow up on outstanding issues relating to service agreements, accounts, funds and other pending items
  • Audit account details, fees and Welcome Kit communications for accuracy, ensuring data integrity and quality
  • Respond professionally to incoming and outgoing communications, including emails, phone calls and faxes
  • Generate and review daily reconciling report
  • Effectively communicate and utilize sound judgment to escalate issues that may require intervention of the Supervisor
  • Assist in the development and revision of policies and procedures with emphasis on internal controls
  • Aid in the training of staff members; aligned with MTC's internal policies and procedures
  • Other duties as assigned

  • Bachelor's Degree in Business, Finance or related field
  • 1 - 3 years of applicable experience
  • Be proactive, analytical, and able to problem-solve and propose resolutions
  • Have the ability to type, enter data, follow directions and perform other duties quickly and accurately
  • Operate efficiently with a high degree of accuracy
  • Strong computer aptitude and proficiency with Microsoft Excel, Word (including mail merge) and Outlook
  • Strong verbal and written communication skills
  • Proven ability to prioritize, multi-task and complete tasks within specified timelines
  • Detail-oriented, organized and dependable
  • Work independently while being a team player with a positive attitude
  • Working knowledge of trust accounting systems, IRAs and alternative assets preferred
  • IRA/IRS rules and regulations knowledge and experience preferred

  • Prolonged periods of sitting at a desk and working on a computer
  • Ability to work overtime

Check out a video on our Company Culture! Millennium Trust Culture
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • DrupalCMS
    • SalesforceCRM
    • Salesforce Marketing CloudEmail


Our company is located in the heart of Oak Brook, within steps of Oakbrook Center mall.

An Insider's view of Millennium Trust Company

What are some social events your company does?

Our MTC culture is defined by our employees for our employees. The primary aspect of our culture that makes us so unique is our ability to “Celebrate”. From charity events to social gatherings, we provide employees with multiple opportunities to learn more about one another, give back to others and expand our professionals skills!

Rebecca Karnoscak

Senior Human Resources Coordinator

What does your typical day look like?

I collaborate with our internal business users to gather requirements for projects and enhancements. I develop these solutions using both no-code and code methodologies in Salesforce. It's rewarding knowing that we're making life easier for both our internal and external clients through streamlined, automated processes, and shorter turnaround time.

Alec Dorner

IT Business Developer/Analyst

How has your career grown since starting at the company?

I started out as a Sales & Marketing Coordinator at MTC in 2013. I’ve since been promoted twice, and asked to lead our MTCulture Team. I test-drove my leadership skills early on by volunteering for opportunities to lead small meetings/projects, join internal and external committees, organize events and workshops. I always welcome a challenge!

Lauren Schulz

AVP, Regional Director, Custody Services

How do you make yourself accessible to the rest of the team?

Throughout the transition to a virtual work environment, I have continued with a “virtual” open door policy. I give visibility into my workload and transparency about my availability through the use of MS teams, email and open dialogue on current and upcoming projects.

Rachel Guinan

Accounting Manager

What are Millennium Trust Company Perks + Benefits

Millennium Trust Company Benefits Overview

We provide a full range of competitive benefits, augmented by what we'll call 'soft' benefits like our state-of-the-art office building with fitness center (free access/membership) and business-casual dress code.

Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Open door policy
Open office floor plan
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Professional Development Benefits
Tuition Reimbursement
We offer eligible employees a company funded contribution applied to a qualified higher education student loan. This benefit helps employees pay off their student loans faster and save money.
Lunch and learns
Promote from within
Time allotted for learning

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