Account Administrator - RS Operations
MILLENNIUM TRUST COMPANY is a rapidly-growing, leading financial services company offering specialized retirement and institutional services. Whether clients are managing corporate retirement assets, running a business or wanting choice beyond traditional asset options, we provide flexible and digital solutions to support our clients' success. Ultimately, we aim to educate and increase access to investments to help our clients on their journey to retirement readiness, but do not provide investment advice.
Millennium Trust has experienced year-to-year double digit growth and prides itself on its strong, progressive culture. We have been recognized for our tremendous growth on lists, such as Crain's Fast 50 and Inc. 5000, and have also been recognized for our positive workplace culture on the 2019 Best Places to Work in Illinois list, as well as the 2019 Model Workplace Award and 2018 Champion for Young Professionals Award from the Greater Oak Brook Chamber of Commerce. Millennium Trust employees live out the values of Do Right, Excel, Collaborate, Innovate and Celebrate and deliver the brand promise of going "Above and Beyond," so each client experiences the highest level of service.
We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that encourages career development, Millennium Trust is the place for you!
POSITION SUMMARY:
The Retirement Services Account Administrator is responsible for the recordkeeping of Service Agreements, opening new accounts, and reviewing and processing incoming ACH's, wires and checks. Through verbal and written communication, the incumbent will develop, strengthen and maintain a positive relationship with other internal Operational teams, Sales and external clients such as plan sponsors, record-keepers and third party administrators.
ESSENTIAL JOB FUNCTIONS:
- Serve as a liaison with Retirement Services Sales in the resolution of operational issues and inquiries related to service agreements, incoming files, funds and related data points needed to accurately service a variety of retirement products
- Record and safeguard Service Agreement data within CRM systems
- Manage incoming files and review, detect and resolve issues to effectively process within the established service levels
- Ensure incoming checks, wires and ACHs are reviewed, addressed appropriately and processed within the established service levels
- Follow up on outstanding issues relating to service agreements, accounts, funds and other pending items
- Audit account details, fees and Welcome Kit communications for accuracy, ensuring data integrity and quality
- Respond professionally to incoming and outgoing communications, including emails, phone calls and faxes
- Generate and review daily reconciling report
- Effectively communicate and utilize sound judgment to escalate issues that may require intervention of the Supervisor
- Assist in the development and revision of policies and procedures with emphasis on internal controls
- Aid in the training of staff members; aligned with MTC's internal policies and procedures
- Other duties as assigned
EDUCATION, EXPERIENCE AND SKILLS REQUIRED:
- Bachelor's Degree in Business, Finance or related field
- 1 - 3 years of applicable experience
- Be proactive, analytical, and able to problem-solve and propose resolutions
- Have the ability to type, enter data, follow directions and perform other duties quickly and accurately
- Operate efficiently with a high degree of accuracy
- Strong computer aptitude and proficiency with Microsoft Excel, Word (including mail merge) and Outlook
- Strong verbal and written communication skills
- Proven ability to prioritize, multi-task and complete tasks within specified timelines
- Detail-oriented, organized and dependable
- Work independently while being a team player with a positive attitude
- Working knowledge of trust accounting systems, IRAs and alternative assets preferred
- IRA/IRS rules and regulations knowledge and experience preferred
OTHER REQUIREMENTS:
- Prolonged periods of sitting at a desk and working on a computer
- Ability to work overtime
Check out a video on our Company Culture! Millennium Trust Culture