Account Director

| Chicago
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ROLE

closerlook's Account Director (AD) is a self-sufficient, dynamic account partner for clients, providing regular strategic counsel to help pharmaceutical marketers navigate the rapidly changing healthcare landscape and drive brand growth.

Responsibilities

Client Leadership

  • Relationship master, able to confidently build client relationships and provide best in class client service.
  • Demonstrate strong facilitation and meeting management skills, able to run client sessions without additional senior level account support.
  • Able to develop a deep understanding of the client's market, trends, influencers, competitors, key players, budget and performance metrics.
  • Offers proactive multichannel and digital marketing guidance, grounded in a deep understanding of brand strategic imperatives, clinical data, industry best practices and emerging trends.
  • Leads the agency team in developing multichannel marketing strategies and campaigns, including but not limited to the annual brand planning process, that drive engagement and growth for client’s brands.

Financial Acumen and Revenue Growth

  • Able to facilitate a client through new work scope definition and subsequently document the details in the Statement of Work in partnership with delivery team and subject matter experts.
  • Develops and maintains revenue projections, identifies growth opportunities on assigned businesses to create additional value for the client and agency
  • Accountable for the financial health of their accounts, including oversight of revenue projections, project profit margins, and timely invoicing and payments.

Team Leadership

  • Direct communicator, able to navigate conflict situations with team members and proactively have critical conversations
  • Collaborates with cross-functional agency team members by providing objective direction and feedback that inspires innovative, creative ideas and tactics that have measurable impact
  • A natural problem solver, identifies and diffuse conflict situations, establishing consensus to drive the team toward solutions
  • Effectively manages the dynamics of working with client’s agency, vendor and media channel partners to the benefit of the brand
  • Provides regular coaching and management of more junior account team members on assigned brands 

Requirements

  • Eight or more years of experience managing client relationships in an agency environment
  • Experience in pharmaceutical or healthcare marketing is required
  • Must have experience leading digital marketing initiatives
  • Fluency in digital media, channel partners and the role of media in the marketing mix
  • Previous managerial responsibility is preferred
  • Demonstrated presentation, verbal, written and communication skills

 

ABOUT CLOSERLOOK, INC.

closerlook is a new type of marketing agency that helps biopharma brands make a difference in the lives of patients and those who care for them.

We focus on what matters most—the combination of better patient outcomes and bigger business impact.

Learn more at closerlook.com

EQUALITY FOR ALL: AT THE HEART OF WHAT MATTERS

At closerlook, equality for all is a core value that’s at the heart of what matters. We believe in building a diverse and inclusive culture across race, age, gender identity, sexual orientation, religion, mental health, and physical ability. We celebrate our differences and champion diverse thinking to drive innovation — in a safe environment so everyone can be their authentic selves. By valuing and promoting our different backgrounds, perspectives, and experiences as strengths, we are positioned to best serve patients, healthcare professionals, and the communities around us.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • RLanguages
    • jQueryLibraries
    • ModemizrLibraries
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • Google AnalyticsAnalytics
    • MarketoLead Gen

Location

A favorite destination for locals and tourists alike, River North is a neighborhood of galleries, shops, niche businesses and a foodie paradise.

An Insider's view of closerlook, inc.

What are some social events your company does?

Funny you should ask, as I am one of the super-secret members of our super-secret MIRTH committee. Basically, we are fun planners. Let’s see, dip/chili/baking contests, random pancake breakfasts, team potlucks, beach day in the middle of winter, and one time we had a hobby horse competition. Oh, and who can forget beer o’clock every Friday?!

Liz

Office Manager

What projects are you most excited about?

We are putting a heavy focus on creating progressive web apps since a majority of our end users are mobile users. It allows regular webpages to behave like a native app on a mobile device to make the experience as seamless as possible. We are also focusing on tools for sales reps so they are able to quickly yet effectively engage HCPs.

Binish

Interactive Lead, Manager

What are closerlook, inc. Perks + Benefits

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
closerlook offers both a HDHP/HSA plan and a traditional PPO plan. We offer a generous contribution towards your HSA!
Life Insurance
Pet Insurance
Wellness Programs
onsite yoga, biometrics screenings and much more!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Maternity leave is paid at 100% for 12 weeks, we also offer a 2 week parental leave. We are thrilled to offer a return to work program, allowing new parents to ease back to work on a modified schedule
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Annual party celebrating our company's birthday, Summer Outings, Holiday Party.
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Promote from within
Mentorship program
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