Account Director at Epsilon

| Chicago
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Company Description

Positioned at Publicis Groupe's core, Epsilon is a leader in interaction management, empowering brands to transform ordinary customer experiences into meaningful, human experiences. Through a connected suite of products and services, Epsilon combines leading-edge identity management, industrial strength data and technology expertise with big brand acumen gained over five decades working with the industry’s top brands. Our human-powered, data-led marketing delivers unmatched depth, breadth and scale to help brands turn meaningful human interactions into exceptional business outcomes.

Job Description

At Epsilon, we know the importance of standing out from the crowd and our client services associates ensure we do just that.  Serving as liaisons between our clients and our company, our client service teams know the importance of managing and exceeding client expectations. Our associates have a thorough knowledge of our client’s business, the consumer, the marketplace and all aspects of the industry, including creative, media, research, data and commercial production.  Epsilon client service professionals work in a variety of roles, including Account Executive, Account Manager, Relationship Manager and Account Supervisors.  

The Account Director will manage and lead the agency team in all aspects of project development and ensure delivery of high-quality creative work product standards.  Works cross-functionally with client’s brands, technology teams, agencies, and internal teams to deliver e-mail marketing strategy, developing detailed project specifications, manage workload, and providing end-to-end project management.  Ensure overall client satisfaction through timely and accurate execution of all email marketing campaigns/projects and frequent status communications.

Essential Functions

  • REQUIRED 8+ years of Marketing “Agency” Experience
  • REQUIRED 8+ years of Healthcare/Pharmaceutical Martech experience
  • HCP experince strongly preferred
  • Manage relationships with client senior manager and sponsors
  • Ensure team allocation aligns with overall account delivery scope; escalate issues and impact to appropriate internal and client stakeholders
  • Establish clear understanding of account KPIs
  • Contribute to account planning process
  • Manage execution of account plans
  • Responsible for client satisfaction by ensuring client needs are heard while actively engaging in solutions and forward-thinking strategies
  • Enables client retention by providing levels of service to actively maintain client business
  • Provides new and creative ways to approach solutions and is engaged at varying levels of the organization to facilitate those solutions
  • Ensure team adherence to processes; identify opportunities for improvement 
  • Partner with GM to resolve issues with account-level considerations (quality, scope-creep, prioritization, budget, timeline, achievement of engagement objectives, risks to account retention)
  • Ensure commitment and delivery from cross functional teams
  • Ensure costs are aligned to budgets/forecasts and manage through any cost overruns to get back to forecast
  • Forecasting and Invoicing ownership
  • Manage relationships with client senior manager and sponsors
  • Ensure team allocation aligns with overall account delivery scope; escalate issues and impact to appropriate internal and client stakeholders
  • Establish clear understanding of account KPIs
  • Contribute to account planning process
  • Manage execution of account plans
  • Responsible for client satisfaction by ensuring client needs are heard while actively engaging in solutions and forward-thinking strategies
  • Enables client retention by providing levels of service to actively maintain client business
  • Provides new and creative ways to approach solutions and is engaged at varying levels of the organization to facilitate those solutions
  • Ensure team adherence to processes; identify opportunities for improvement 
  • Partner with GM to resolve issues with account-level considerations (quality, scope-creep, prioritization, budget, timeline, achievement of engagement objectives, risks to account retention)
  • Ensure commitment and delivery from cross functional teams
  • Ensure costs are aligned to budgets/forecasts and manage through any cost overruns to get back to forecast
  • Forecasting and Invoicing ownership
  • Involved in supporting the GM with upsell and retention efforts

General Management/Team Management

  • Lead recruiting and interviewing processes
  • Manages career paths by coaching and mentoring direct reports.  Holds associates accountable for their work by setting expectations, achieving commitments, providing feedback, and evaluating effectiveness
  • Provides direction to individual contributors
  • Coach / Mentor peers and team members
  • Develop and implement training / on-boarding plans
  • Ensure team members have functional skills to perform their role; develop and drive plans to address gaps
  • Contribute feedback to team members', both direct and cross-functional team’s performance, via 30|30 or other performance discussions

 Knowledge and Skills

  • Organized with the ability to recall day-to-day activities while managing multiple projects efficiently
  • Strong conceptual thinker with the ability to continuously problem solve complex business challenges and manage to objectives
  • Excellent ability to apply innovation, strategic planning and operation planning to develop business strategies for success
  • Understands marketing landscape, the vertical industry, specific marketing and digital technologies and services that can be leveraged in support of client goals and objectives.
  • Excellent communication skills, must communicate across internal teams and with clients; solid presentation skills internally and externally at client forums
  • Proven record of building long-term relationships both internally and externally
  • Able to coordinate projects and lead projects across functional teams
  • Contribute subject matter expertise for new business initiatives 
  • Understand and apply how their industry of focus can benefit from the marketing technology + services Epsilon provides as well as what other partner products + tools typically drive success (Adobe, etc.)
  • Organized with the ability to recall day-to-day activities while managing multiple projects efficiently
  • Strong conceptual thinker with the ability to continuously problem solve complex business challenges and manage to objectives
  • Excellent ability to apply innovation, strategic planning and operation planning to develop business strategies for success
  • Understands marketing landscape, the vertical industry, specific marketing and digital technologies and services that can be leveraged in support of client goals and objectives.
  • Excellent communication skills, must communicate across internal teams and with clients; solid presentation skills internally and externally at client forums
  • Proven record of building long-term relationships both internally and externally
  • Able to coordinate projects and lead projects across functional teams
  • Contribute subject matter expertise for new business initiatives 
  • Understand and apply how their industry of focus can benefit from the marketing technology + services Epsilon provides as well as what other partner products + tools typically drive success (Adobe, etc.)

Relationship Management

  • Understands the current state of Epsilon’s financials, and how client specific P&Ls drive Epsilons business
  • Solid management of client specific financial reporting/processes, contribution margin and P&L management.
  • Ability to articulate Epsilon's value proposition across offerings
  • Contribute to account planning and proposal generation (business case, solution, scope, approach, fees)
  • General understanding of the Epsilon contractual process
  • Able to communicate effectively, upwards and downwards within the organizational structure.
  • Able to solve complex problems and issues.
  • Able to recognize and manage new business opportunities.

Experience and Education

  • Minimum of 10 years’ experience in a related field.  Significant leadership experience required
  • Associate’s or Bachelor’s degree preferred

 

Additional Information

Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer.  Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. 

Applicants with criminal histories are welcome to apply.

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Technology we use

  • Engineering
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Location

101 N Wacker Drive, Chicago, IL 60606

An Insider's view of Epsilon

What's something quirky about your company?

We have a company band, made up of anywhere from 30 to 40 employees at a given time. The band has a large following and performs at charity events around Chicago. They also perform a full set at Epsilon’s holiday party each year at the House of Blues. My jaw hit the floor when I saw my peers up on stage rocking out.

Paul

Associate Automation & Infrastructure Engineer

How do you collaborate with other teams in the company?

We collaborate through storytelling. It’s not ‘how’ we build it, but rather ‘why’ we build it. We need to tell stakeholders a story about a consumer pain point, solving it in a differentiated manner and the larger vision. Then, collaboration occurs as we incorporate feedback and have a motivated team building towards a shared vision.

Matt

VP, Product Management:

How would you describe the company’s work-life balance?

Conversant has a very good work-life balance, including unlimited PTO. As a young adult, traveling around the world is one my top priorities and working with a company that aligns with that is a huge plus. I have had the flexibility to visit 7 countries. That flexibility is one of many things that has kept me at Conversant for five years.

Alba

Team Lead, Engineering

What are Epsilon Perks + Benefits

Epsilon Benefits Overview

At Epsilon, we offer benefits and perks that enable our associates to thrive and foster a culture of innovation.

Culture
Volunteer in local community
Conversant participates in local community activities such as the Greater Chicago Food Depository, Off the Street Club, Chicago Cares Serve-A-Thon, Habitat for Humanity and Ronald McDonald House.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Conversant has a Social Committee that organizes social, charitable and sports activities.
Daily stand up
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Conversant's team fitness initiatives include intramural softball, volleyball and soccer.
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Conversant provides back-up care benefits.
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Conversant hosts an annual summer boat party on Lake Michigan and a holiday party at the House of Blues, where our employee-run band performs the live entertainment all night.
Free Daily Meals
Game Room
Our game room includes Foosball, Shuffle Board.
Happy Hours
Happy hours are hosted at team's discretion.
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Conversant offers employees professional development opportunities like on-site training courses and the ability to attend job-related conferences and seminars.
Tuition Reimbursement
Lunch and learns
Conversant hosts lunch and learn meetings on occasion.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program and career mentoring.
Time allotted for learning
Conversant encourages employees to complete 48 hours of professional development training per year.
Online course subscriptions available
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