Account Director at Epsilon

| Chicago
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Company Description
Epsilon is the leader in outcome-based marketing. We enable marketing that's built on proof, not promises. Through Epsilon PeopleCloud, the marketing platform for personalizing consumer journeys with performance transparency, Epsilon helps marketers anticipate, activate and prove measurable business outcomes. Powered by CORE ID®, the most accurate and stable identity management platform representing 200+ million people, Epsilon's award-winning data and technology is rooted in privacy by design and underpinned by powerful AI. With more than 50 years of experience in personalization and performance working with the world's top brands, agencies and publishers, Epsilon is a trusted partner leading CRM, digital media, loyalty and email programs. Positioned at the core of Publicis Groupe, Epsilon is a global company with over 8,000 employees in over 40 offices around the world. For more information, visit epsilon.com. Follow us on Twitter at @EpsilonMktg.
Job Description
The Account Director is responsible for owning top tier accounts with support of senior and junior staff, as well as providing strategic direction and oversight for a variety of Digital Media Solutions accounts.
Work through team to ensure strong client relations, exemplary account management, effective project management and flawless campaign execution for all clients within team. You will be accountable for maintaining and maximizing client revenue in an ROI-focused environment, ultimately supporting our growth of market share.
Responsibilities
Client and Revenue Growth:
  • Provide consultative, strategic support and guidance to team on assigned book of clients
  • Participate in key client presentations, oversee new client onboarding, and performance review/planning sessions
  • Develop strong, collaborative partnerships with sales team and leadership in effort to fuel client growth
  • Oversee account execution within the team, reporting KPIs and rollup of program adoption, account risk and mitigation strategies

Leadership:
  • Develop strong partnerships with cross-team leadership to encourage successful collaboration
  • Support in guiding priorities for internal resources to ensure timely launches and maximize delivery for each client
  • Act as solution-oriented change agent that asks questions, seeks to understand, and strives to help us improve
  • Foster a collaborative environment to encourage respectful exchange of ideas Work collaboratively with AM senior leadership to further hone and develop processes, best practices and new approaches for the department

Team Management and Development:
  • Develop team members through consistent training, coaching and leadership Manage team and individual performance through formal and informal performance management processes and ongoing feedback loop
  • Define clear career path for each team member • Identify and swiftly address performance-related issues as necessary
  • Training and on-boarding
  • Collaborate with fellow Managers to create best practices and standards for application
  • Drive adoption of products, tools, processes, and standards throughout team Create a training and knowledge-sharing environment within team framework Proactively address/escalate urgent issues within the team and communicate back resolution
  • Remove barriers to success for team members by identifying potential issues and consulting on resolution
  • Operational Efficiency:
  • Drive operational scalability and efficiency on all accounts, seeking standardization and automation wherever possible
  • Understand the full capabilities of our tools and systems in effort to guide team on efficient launch methods and support troubleshooting
  • Other duties as assigned

Requirements
  • Bachelors Degree from four-year college or university
  • Years of Experience: 9+ years, with experience in digital marketing preferred. At least 2 years of experience managing a team.
  • Excellent client service and business acumen, presentation and writing skills
  • Organized, self-starter adept at prioritizing and managing multiple projects while consistently meeting and exceeding objectives
  • Strong entrepreneurial attitude and ability to thrive in a dynamic, fast paced environment
  • Capable of partnering successfully at all levels of an organization and client base to accomplish goals
  • Ability to learn quickly and think strategically + identify areas of improvement and act on them
  • Ability to manage through influence and gain consensus in a cross-functional environment
  • Ability to leverage team experience and knowledge to continuously improve process and results
  • Proven ability to manage a team of up to 3-5 direct and indirect reports

Qualifications
Additional Information
Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.
Epsilon will provide accommodations to applicants needing accommodations to complete the application process.
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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • MapRLanguages
    • D3JSLibraries
    • jQueryLibraries
    • ReactLibraries
    • Juptyer NotebookLibraries
    • AngularJSFrameworks
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    • CakePHPFrameworks
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    • HadoopFrameworks
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    • SparkFrameworks
    • TensorFlowFrameworks
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    • CassandraDatabases
    • HBaseDatabases
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    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • GreenplumDatabases
    • NoSQLDatabases

Location

101 N Wacker Drive, Chicago, IL 60606

An Insider's view of Epsilon

What's something quirky about your company?

We have a company band, made up of anywhere from 30 to 40 employees at a given time. The band has a large following and performs at charity events around Chicago. They also perform a full set at Epsilon’s holiday party each year at the House of Blues. My jaw hit the floor when I saw my peers up on stage rocking out.

Paul

Associate Automation & Infrastructure Engineer

How do you collaborate with other teams in the company?

We collaborate through storytelling. It’s not ‘how’ we build it, but rather ‘why’ we build it. We need to tell stakeholders a story about a consumer pain point, solving it in a differentiated manner and the larger vision. Then, collaboration occurs as we incorporate feedback and have a motivated team building towards a shared vision.

Matt

VP, Product Management:

How would you describe the company’s work-life balance?

Conversant has a very good work-life balance, including unlimited PTO. As a young adult, traveling around the world is one my top priorities and working with a company that aligns with that is a huge plus. I have had the flexibility to visit 7 countries. That flexibility is one of many things that has kept me at Conversant for five years.

Alba

Team Lead, Engineering

What are Epsilon Perks + Benefits

Epsilon Benefits Overview

At Epsilon, we offer benefits and perks that enable our associates to thrive and foster a culture of innovation.

Culture
Volunteer in local community
Epsilon participates in local community activities such as the Greater Chicago Food Depository, Off the Street Club, Chicago Cares Serve-A-Thon, Habitat for Humanity and Ronald McDonald House.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Epsilon has a Social Committee that organizes social, charitable and sports activities.
Daily sync
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Epsilon team fitness initiatives include intramural softball, volleyball and soccer.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Epsilon provides back-up care benefits.
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Epsilon hosts an annual summer boat party on Lake Michigan and a holiday party at the House of Blues, where our employee-run band performs the live entertainment all night.
Game Room
Happy Hours
Happy hours are hosted at team's discretion.
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Epsilon offers employees professional development opportunities like on-site training courses and the ability to attend job-related conferences and seminars.
Tuition Reimbursement
Lunch and learns
Epsilon hosts lunch and learn meetings on occasion.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program and career mentoring.
Time allotted for learning
Epsilon encourages employees to complete 48 hours of professional development training per year.
Online course subscriptions available
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