Job Summary

The Account Manager provides our travel & tourism clients with exceptional service by developing and executing personalized messaging and creative strategies to achieve client business objectives. The Account Manager is also accountable for maintaining and optimizing client revenue in an ROI-focused environment, ultimately to help grow market share.

Essential Functions and Responsibilities

Campaign Strategy: 

• Apply understanding of client objectives, consumer behavior/motivations, marketing and branding principles, available data, and Conversant products to develop campaign/messaging strategy recommendations

• Develop and manage client roadmaps against quarterly account forecasts   

Execution, Process, & Project Management: 

• Partner with cross-functional teams on account and campaign set-up to achieve strategic goals

• Demonstrate expertise in all Conversant Account Management tools and processes

• Manage campaign launches across cross-functional teams to ensure strategic, effective, timely and efficient execution

Reporting & Analytics: 

• Monitor and manage program performance/KPIs to identify account risks and develop mitigation strategies

• Create and present campaign performance reports to clients

• Interpret and apply analytical insights to optimize program(s)

Client Growth: 

• Identify opportunities for client program expansion

• Partner with Client Development Director to present new opportunities to clients

Operational Efficiency: 

• Seek standardization and automation wherever possible 

• Drive operational efficiency and scalability

• Drive adoption of products, tools, processes and best practices throughout team

Team Building & Leadership: 

• Work effectively across large cross-functional teams

• Foster a collaborative environment to encourage a respectful exchange of ideas between cross-teams

Requirements

• Bachelor's Degree from four-year college or university

• 4+ in Account Management or Project Management (digital marketing or interactive agency experience is a plus)

• Recent and relevant experience working with travel & tourism clients

• Excellent client service acumen, presentation and writing skills

• Creative, self-starter, who thrives in a dynamic, fast-paced work environment

• Ability to manage and prioritize multiple tasks and projects

• Track record of working across an organization to get things done

• Ability to learn quickly and think strategically

• Proficient in Excel, Word, PowerPoint

Conditions of Employment

All job offers are contingent upon successful completion of certain background checks which unless prohibited by applicable law may include criminal history checks, employment verification, education verification, drug screens, credit checks, DMV checks (for driving positions only) and fingerprinting.

Great People, Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly.  If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career. 

About Us

Epsilon® is an all-encompassing global marketing innovator. We provide unrivaled data intelligence and customer insights, world-class technology including loyalty, email and CRM platforms and data-driven creative, activation and execution. Epsilon’s digital media arm, Conversant, is a leader in personalized digital advertising and insights through its proprietary technology and trove of consumer marketing data, delivering digital marketing with unprecedented scale, accuracy and reach through personalized media programs. Together, we bring personalized marketing to consumers across offline and online channels, at moments of interest that help drive business growth for brands.  Epsilon employs over 8,000 associates in 70 offices worldwide. For more information, visit www.epsilon.com and follow us on Twitter @EpsilonMktg.

Epsilon provides equal employment opportunities without regard to race, color, religion, gender, age, national origin, disability, sexual orientation, gender identity, veteran status or any other characteristic protected by law.

Epsilon is an Equal Opportunity Employer. Epsilon participates in E-Verify.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for Epsilon.

Epsilon will consider for employment qualified applicants with criminal and credit histories in a manner consistent with the requirements of all applicable laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

For San Francisco Bay Area:

Epsilon will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code Sections 4901 - 4919, commonly referred to as the San Francisco Fair Chance Ordinance