Who is Tangiblee?
Tangiblee is a fast-growing, profitable e-commerce start-up that has revolutionized the way shoppers experience products online. Our product experience platform dramatically improves online retailers’ conversion rates, and order values, while reducing returns.
Top retailers worldwide such as The Sak, Samsonite, Jansport, Living Spaces, Helzberg Diamonds, Dana Rebecca Designs, and Fossil. (and many more we can’t publicly mention) trust Tangiblee to deliver optimal product experiences to their online shoppers.
We are looking to grow our team with an Account Manager who will support our clients in extracting the maximum value from the Tangiblee platform, and accelerate our growth!
Tangiblee is located in Chicago’s Lincoln Park neighborhood and is backed by amazing TechStars mentors and investors such as Troy Henikoff, Amanda Lannert, Mike Gamson, and more.
What’s the job, exactly?
Manage everything from Onboarding to hosting Client Review calls, optimizing Tangiblee to deliver as much value as possible while retaining and growing business to the highest level.
The Account Management team is responsible for A LOT, specifically:
Onboarding new clients
Maintaining clients’ Tangiblee experiences to deliver maximum value
Presenting Tangiblee performance metrics and improvement recommendations
Understanding clients’ problems, distilling feedback to the Product team
Identifying eCommerce trends and upsell / cross-selling opportunities
Retaining clients and managing contract renewals
Facilitating support tickets and subsequent client communications
What are we looking for?
We're searching for a resilient, process-oriented leader who truly connects to Tangiblee as a product, and chooses Account Management because they’re fulfilled by solving problems and maintaining & growing client relationships.
An ideal candidate is:
A college grad with 1+ years of experience selling or managing Digital B2B solutions
Collaborative - You thrive amongst cross-departmental overlap, and can wear many hats
Flexible but focused - You’re excited to tackle a varied workload and are quick to pivot
Big-thinking - You connect the dots and think outside of the box to see the big picture
A facilitator - You’re a great conversation starter, navigator and orchestrator of the internal feedback loop - “Under-communicating” is not your problem!
[Super] Organized and Detail-oriented - You’re more than comfortable as the link between the Development team, Business Operations team and clients’ needs
Driven - You utilize all of the tools at your disposal (and build the ones that aren’t)
- Familiarity with G Suite, Trello, Slack, and Hubspot is a plus!
What’s in it for you?
Competitive market salary subsidized health coverage and fully-covered vision plan
Getting in early as part of the founding team, with plenty of room to grow as we scale
The opportunity to work with leading ecommerce retailers, supporting a unique and impeccably timed product
An opening to make your impact on the company and the product.
Highly accessible offices at Spaces Near North Side, (1500 North Halsted St.) which can be reached by Red line, Halsted Bus, and Brown Line -Yes, there are bike racks!
Interested?
Great!
Please send a cover letter highlighting three (3) reasons why you’re a keeper. Focus on how past work experiences have prepped you for the job, or why you think you’re a fit even without said experience.
Cover letters are weighted heavily as writing is a fundamental part of this role.
Oh, and don’t forget to send your very well-written resume, too :)
To: [email protected] // Subject: AccountManager21 - Chicago Office
**No phone calls, please.