Account Manager

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About Vouch:

 

Business insurance is failing the modern founder. Brokers are selling the same old, bloated policies. At Vouch, we’re fixing insurance for startups and founders with Insurance-as-a-Service; the first comprehensive commercial insurance that integrates with business tools.

 

Vouch is a new technology-first insurance provider, backed by an eight-figure seed round from world-class investors. Like Stripe for payments, Gusto for payroll and benefits, and Xero for accounting, Vouch aims to create the go-to risk management and business insurance platform for founders and the companies they’re building.


 

Role Responsibilities: 

As an early member of the account management team, you will be responsible for ensuring our customers have a great experience through the sales and on-boarding process. This position will help to establish our sales process and will be a key position ensuring all Vouch customers have a great customer experience. 


 

Job Duties: 

 

  • Plan and execute daily sales activities

  • Deliver consistent and timely responses, follow-through, and follow-up in response to client requests and issues

  • Cultivate relationships with prospective customers, advising them on risk management as a licensed professional

  • Manage growing accounts, including selling products and advising on risk solutions

  • Manage requests for certificates and endorsements

  • Ensure clients are comfortable with and able to utilize the tools/services available through Vouch platform. 

About you:

  • Bachelor's degree

  • 1-3 years of sales or customer service experience

  • Strong communication and organizational skills

  • Dependable, positive and detail-oriented with excellent follow-through skills

  • Able to deal well with ambiguity and maintain composure in all situations 

 

Nice to have:

  • Active/Current Property and Casualty License

  • Knowledge related to risk management and insurance 

  • Prior experience working in a regulated industry 

  • Exposure to and passion for early-stage startups and/or high growth environments

 

Vouch is proudly an equal opportunity employer and celebrates the diversity of it’s growing team.

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • TypescriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • VueFrameworks
    • TypescriptFrameworks
    • Google AnalyticsAnalytics

Location

Although Vouch is Virtual First, team members can choose to be Remote, Office Aligned, or Office flex. We regularly host on-site and virtual events like lunches, ERG events, game nights, and more! Vouch values work-life balance which our core collaboration hours of 8:30 am - 2:30 pm PT reflects.

An Insider's view of Vouch Insurance

What's something quirky about your company?

One of our most popular Slack channels is #pets-of-vouch which showcases all our favorite pets ranging from dogs, cats, a hedgehog, and even a tomato plant named Tommy Tomaté Ragu! Our best-attended virtual team social events also included three different Pet Parades where we were introduced to the "Pets of Vouch" live!

Anna

Compliance Specialist

What makes someone successful on your team?

It is defined by working together to be the voice of our clients. Our culture of thriving as one allows me to tap into the vast, collective knowledge of the whole Vouch team to help provide great solutions. Being successful is not always knowing the exact answer or closing a deal, but ensuring we take all efforts to meet the needs of our clients.

Ore

Account Manager, Success

What are Vouch Insurance Perks + Benefits

Vouch Insurance Benefits Overview

We provide a competitive perks and benefits package including the following:

We cover 85% of health benefits for employees (health, dental, vision) as well as 75% as dependents

Parental Leave

Unlimited PTO

We have federal holidays off, in addition, we do also have months that do not have holidays so our leadership team picks one day in that month that we all take off (regular 3 day weekends)

$80 wellness reimbursement each month which is up to you how to use (Fitness classes, gym membership, home equipment, mental wellness, etc.)

$100 Technology - Cell/Internet phone allowance.

$500 continuing education stipend - (Certs, classes, etc.)

You get to work with an amazingly collaborative, smart, fun, and hard-working team!

Culture
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
Company equity
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Continuing education stipend
Customized development tracks
Paid industry certifications

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