Account Manager

| Chicago
LogicGate is a venture-backed, Chicago-based technology company on a mission. 

We believe easy-to-use, flexible technology can alter the trajectory of an organization and improve the lives of its employees. It’s this very spirit that drives us to build and deliver a SaaS platform that brings unprecedented clarity, collaboration, and accountability to our clients’ governance, risk, and compliance (GRC) processes. Join our fast-growing, passionate team of innovators as we continue to disrupt the multi-billion-dollar GRC industry. 

We are seeking an Account Manager with a passion for delighting customers. We work with mid-market and large enterprises in all verticals, especially Financial Services, Technology, and Healthcare, with a focus on their GRC (governance, risk, and compliance) programs. This is a rare opportunity to play a key role in building one of Chicago’s fastest-growing SaaS businesses AND have a direct impact on customer experience -- driving customer adoption and expansion.

RESPONSIBILITIES & OUTCOMES
  • Own the customer experience for a portfolio of customers
  • Drive a quota of renewal and expansion revenue 
  • Partner directly with the Sales and Customer Success teams to deliver an optimal customer experience
  • Build and maintain strong relationships with customers and become a trusted advisor throughout the entire customer lifecycle
  • Focus on identifying, growing, and developing existing customers by creating long term goals and strategic roadmaps to generate new business
  • Be an advocate for our customers. Actively listen to understand their goals and share these potential opportunities with our product team.
  • Assist customers with issue resolution and report bugs identified by customers to the development team
  • Hold frequent success reviews with customers to ensure we maintain them as a LogicGate customer
  • Coordinate with team members to ensure consistent service
  • Forecast and track client success metrics along with Customer Success
  • Deliver world-class customer service in every customer interaction
QUALIFICATIONS

  • Bachelor’s Degree
  • 2-4+ years of experience in software sales or consulting roles
  • Experience in GRC, risk management, compliance, or audit is a plus
  • Someone who is curious and has the desire to understand our customer’s problems and then effectively communicate how LogicGate can add value.
  • Passion for SaaS applications – able to understand the value and limitations of the LogicGate platform, front and back
  • Excellent presentation and product demo skills, typically via web conference.
  • Great people skills. Ability to quickly understand your audience and tailor the right message to them.
  • Builds lasting relationships. Someone who is in it for the long term and understands the value in building trust with customers.
  • Ability to manage multiple accounts/priorities at a time – organization, time-management, and attention to detail are important
  • Proficiency in using Salesforce.com and sales automation software
  • Desire to work in a dynamic, fast-paced startup environment where change is a constant
  • Desire to work collaboratively on a team
  • Ability to be transparent and set clear expectations
  • Willingness to be creative, test solutions, measure results, and iterate on a process for continual improvement
  • Ability to gather and use data to make business decisions
 

BENEFITS

At LogicGate, every member of our team moves the needle. With a firm footing in our core company values, we’ve built a fast-paced, demanding work culture that allows for the flexibility, autonomy, and career opportunities you’d expect from a growing company. 

We offer competitive benefits including:

  • Ownership in the company through stock options
  • Comprehensive healthcare & dental plans
  • 401(k)
  • Transit benefits
  • Weekly catered lunches
  • Open-concept office space featured in ChicagoInno’s Office Envy Series
  • Mother’s room, standing desks, company keg
  • The chance to make an immediate impact and do the best work of your life

LOGICGATE’S CORE VALUES

  • Own It - Be self-driven, entrepreneurial, and efficient
  • Raise the Bar - Challenge complacency and mediocrity; be adaptable and agile; details matter
  • Be As One - Trust, collaborate, and support; invest in co-workers and clients
  • Embrace Curiosity - Always be learning, be curious and share; be humbled but not embarrassed by mistakes
  • Do the Right Thing - Act with integrity, even when no one is looking; be transparent
  • Empower Clients - Create solutions where customers win

At LogicGate, we value diversity of culture and background for the benefit of our employees, our products, and our community. LogicGate is proud to be an equal opportunity workplace. Different makes us better.

This position is open to applicants who are legally authorized to work in the United States. We are not able to sponsor work visas at this time.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • TypeScriptLanguages
    • D3JSLibraries
    • AngularJSFrameworks
    • Spring BootFrameworks
    • AngularFrameworks
    • Neo4jDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • PendoAnalytics
    • WordpressCMS
    • IntercomCRM
    • SalesforceCRM

Location

We're located in River North with tons of trendy restaurants and bars. We're steps away from the brown line and a quick walk to red and blue lines.

An Insider's view of LogicGate

What’s the vibe like in the office?

The culture at LogicGate is always about “The team, the team, the team”. Everyone comes into work ready to make a positive impact on their work and the people they interact with. There is a big “open door” policy at LogicGate, which allows for employees from different teams to walk up to anyone, ask questions, and think collaboratively together.

Tyler

Software Engineer

What does your typical day look like?

As the Head of Strategic Alliances, everyday is unique! I am responsible for developing and building our channel partner ecosystem. I manage the relationships with our strategic partners who may be consulting firms, integration partners or associations. I love what I do and it’s a journey filled with innovation and iteration!

Megan

Head of Strategic Alliances

How do your team's ideas influence the company's direction?

We are constantly seeking to test, learn, and iterate upon ideas to find the best solutions to the challenges we face as a company. We listen intently as a leadership team to each individual in the company - and we appreciate that if we all are aligned on our vision, the best ideas will bubble up to the top.

Jon

Chief Product Officer

How does the company support your career growth?

Working at a high growth startup presents a lot of opportunities for all employees because there is so much to do. Personally, the cross-functional experience I am getting at LogicGate is helping me grow and expand my skillsets in areas that I have always been interested in.

Dominick

Sales Engineer

What are LogicGate Perks + Benefits

Culture
Volunteer in local community
LogicGate participates in an annual, company-wide service day. This year, we partnered with Junior Achievement and had students from a local high school visit us for workshops and networking session.
Partners with Nonprofits
LogicGate partners with nonprofits such as Junior Achievement and Beyond Sports.
Friends outside of work
Eat lunch together
Intracompany committees
LogicGate has several internal teams, including an Employee Engagement Team to plan fun, social events afterwork. We also have a service team that regularly shares local volunteering opportunities.
Open door policy
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
BCBS-IL
Vision Benefits
BCBS-IL
Health Insurance Benefits
BCBS-IL
Life Insurance
BCBS-IL
Wellness Programs
Team workouts
Our Employee Engagement team planned an internal fitness class taught by our very own teammates, who are fitness trainers in their free time! Teammates also regularly workout together after work.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
We are excited to launch our new 401(K) Matching Program in January 2020.
Company Equity
Performance Bonus
Commission and Bonus plans are included in our competitive compensation package.
Child Care & Parental Leave Benefits
Generous Parental Leave
In additional to our full-pay leave for both primary and secondary parents, we offer "flex weeks" to be used the first year of the child's life to help parents transition back to working full-time.
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
We call these Mental and Physical Heath days because we know both are important to our employees' well-being.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
We offer snacks, coffee, and sparkling water. On Fridays, we enjoy wine and beer from the keg!
Some Meals Provided
We provide breakfast at the end of each quarter. Employees get free lunch on Wednesday! We also give a stipend to our remote employees, so they can enjoy their free lunch too!
Happy Hours
We have happy hours in our office each Friday!
Parking
We offer employees Paid on-site garage parking.
Pet Friendly
Acme Co.'s pet policy is Occasional bring your pet to work days.
Recreational Clubs
Fitness Subsidies
We provide a monthly allowance to employees that can be used for fitness and health, education, family and lifestyle, or charity.
Professional Development Benefits
Job Training & Conferences
We give each employee an annual budget for professional development opportunities such as
Diversity Program
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer each employee an annual budget for continuing education.
Time allotted for learning
We hold "Open Gyms" on Friday afternoons to educate employees about our product and place in the market.

Additional Perks + Benefits

Our mission is to invest in the wellness and growth of LogicGate employees by offering an inclusive program that covers the diverse needs of each family and household. To do this, we created a Flex Rewards Program, giving each employee a month budget to be used for any Fitness and Health, Education, or Family and Lifestyle needs.

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