Account Manager

| Chicago
We are looking for an Account Manager who embodies our culture and will help us take our team to the next level. If you are energized by the relentless pursuit of helping some of the best companies on the planet leverage the Internet and digital marketing, we’d like to meet you!
The ideal candidate will have experience developing and managing clients across the full spectrum of the customer lifecycle. While some new business development is expected, your primary focus will be on managing clients through day to day solutions and acting as a lead point of contact for ongoing customer relationship development initiatives. This is the perfect role for a talented individual to gain tremendous experience and earn a key position in our company to help drive our growth strategy.

Role and Responsibilities

  • Liaison between client and agency, managing day-to-day communications, including Contact Reports, meeting agendas, client inputs and feedback, approvals, project milestones and status reports
  • Identify cross-sell opportunities with existing clients to further embed our solutions within our customer’s document workflow processes
  • Support the implementation of solutions that drive customer loyalty and adoption across our user base
  • Prepare thorough, accurate and consistent work to clients, reflective of the Bounteous quality standards
  • Vet and prepare client feedback for internal teams in order to maximize efficiency and ensure quality of deliverables
  • Demonstrate a sense of urgency and ensures all client requests are met in a timely and service-oriented manner
  • Builds solid relationships with existing customers to position Bounteous as a valuable and
  • trusted commerce and technology solution provider
  • Develops a strong understanding of how our products work, how our customers use them and being able to effectively deliver solutions for our client’s specific needs
  • Helps us achieve our most important goal, creating successful clients

Preferred Qualifications

  • 3-5 years of account management, project management, or client service experience with a software company, eCommerce or Digital agency
  • Post-secondary education from a university or community college or equivalent work experience
  • Superior organizational, interpersonal, oral and written communication skills
  • Ability to work collaboratively with other departments
  • Self-starter, self-motivated, able to hit the ground running
  • Exceptional attention to detail, positive attitude and aptitude for learning new skills
  • Strong ability to execute and desire to learn and acquire the knowledge to deliver on goals and targets
  • Experience and success with solution strategies

Bounteous is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.
Bounteous is willing to sponsor eligible candidates for employment visas.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • DrupalLanguages
    • MagentoLanguages
    • AEMLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks

Location

We're headquartered in Ravenswood, Chicago, a family-friendly neighborhood that has a plethora of unique shops, restaurants, and breweries!

An Insider's view of Bounteous

What does your typical day look like?

Most of our work at Bounteous is team-focused so I spend a lot of time collaborating with my team. This entails strategizing with senior developers, working with our design teams and regularly checking in with the client. Fridays at the office are also a lot of fun. Each office gets lunch catered and we typically end the day with an in-house DJ ses

Pat

Web Developer

What are Bounteous Perks + Benefits

Bounteous Benefits Overview

Yes, we offer competitive paychecks and annual bonuses, but we also offer top-of-the-line healthcare, vision, dental, disability, and life insurance; flexible spending accounts, including transportation savings; 401(k) benefits; and a take-what-you-need vacation policy. At Bounteous, rewarding our people for a job well done is the most important job we do.

You could say our perks start with free craft brew (including Bounteous' own) at Beer O’clock or with the Friday lunches and snacks all day, every day. Offering flexible working hours and choosing from two comfortable offices in public transportation and restaurant-friendly locations are definite pluses. For some, it’s the shiny new Apple computers and displays. For others, it’s our annual Hackathon, lunch and learn sessions, a tech conference, or certification opportunity. Or maybe it’s simply the camaraderie during an annual 5K, a bunch of coworkers kicking back and playing games during happy hour, a competitive dodgeball tournament, or bringing a date to our annual holiday bash. No matter which is your favorite, Bounteous is never short on perks!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

First-rate salary, “Take What You Need” vacation policy, and competitive bonus incentives • The opportunity to work side-by-side with smart, passionate team members and to be paired with a Mentor and Career Coach to help you reach your personal and professional development goals! • Amazing, holiday parties and frequent team activities, get-togethers, shindigs, and powwows, including an annual Hackathon! • An incomparable benefits package for you and your family, including: 401(k) retirement; fully paid premiums for healthcare, long-term disability, and life insurance; and dental and vision programs • Opportunities to regularly participate in community volunteer events and our charitable contribution program

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