Agency – Account Supervisor – Client Services

| West Suburbs
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Company Description

Epsilon is the leader in outcome-based marketing. We enable marketing that’s built on proof, not promises. Through Epsilon PeopleCloud, the marketing platform for personalizing consumer journeys with performance transparency, Epsilon helps marketers anticipate, activate and prove measurable business outcomes. Powered by CORE ID®, the most accurate and stable identity management platform representing 200+ million people, Epsilon’s award-winning data and technology is rooted in privacy by design and underpinned by powerful AI. With more than 50 years of experience in personalization and performance working with the world’s top brands, agencies and publishers, Epsilon is a trusted partner leading CRM, digital media, loyalty and email programs. Positioned at the core of Publicis Groupe, Epsilon is a global company with over 8,000 employees in over 40 offices around the world. For more information, visit epsilon.com. Follow us on Twitter at @EpsilonMktg.

Job Description

The Account Supervisor is responsible for the management of specified client relationships (retainer or project based) including account service, project management, and financial accountability for profit contribution. The Account Supervisor also leads the account team on all matters of execution.


Position Responsibilities:
• Flawless execution of clients’ programs and plan tactics and follow-through
• Coordinate with production and creative groups on program development
• Contribute to Strategic Planning and Concept Development
• Proactive thought-leadership across all aspects of the business
• Keep senior management accurately informed and current on all aspects of work activity
• Oversee post-program Evaluation. Quarterly readout on various in-market campaigns. In working with Analytics, evaluate performance, make recommendations towards in-market changes or future testing to expand on learnings

• Team/Staffing account management; Provide leadership, mentorship and management for direct reports, where applicable. Consult with junior team members on strategies, test designs, client mgmt, internal process and procedures
• Manage financial tracking and reporting by assisting account team with monthly job reconciliations and track all costs and time. Monitor and manage the agencies profitability while keeping within the client’s budget
• Weekly client status calls – participate in covering action items, outstanding topics including creative, branding, testing, results, segmentation, objectives, future planning sessions, etc. 

• Work with senior team members on development and management of a profitable business/account plan

• Competitive review – continually evaluate market conditions and provide client with agency POV on how to address

• Serve as the strategic and operational lead in the development and execution of two pillar programs
• At times, lead the development of new concept ideas that enhance Epsilon’s ongoing business efforts with the client and demonstrate the ability to sell in these concepts to the client
• Creatively and proactively provide solutions to client business issues and challenges
• Instill a disciplined approach in flawless execution regarding 100% of details at all times.
• Act as agency ambassador internally and externally
• Provide leadership with respect to the Epsilon culture
(and such other duties and responsibilities that may be assigned from time to time)

 

Requirements:
• Direct mail marketing or similar experience required

• Automotive Marketing experience preferred

• Digital Marketing experience a plus
• Experience creating, overseeing, and analyzing successful program strategies required
• College Degree preferred
• Minimum of 5-7 years client service with a direct marketing services agency is preferred.
• Ability to work autonomously and in a fast-paced environment

• The ability to interface and communicate with the client
• The ability to meet or exceed client expectations in the area of account management
• Should have high standards, a strong work ethic and be able to function autonomously, while retaining team membership and spirit.
• PC proficient, including familiarity with the Microsoft Office Suite but especially skilled in Excel and PowerPoint
• Excellent written, verbal and interpersonal communication skills
• Impeccable attention to detail, follow-through and ability to multi-task efficiently and accurately
• Ability to solve practical problems, applying analytical reasoning
• Ability to work well under pressure
• Ability to work additional hours when needed

Additional Information

Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer.  Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

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Technology we use

  • Engineering
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Location

101 N Wacker Drive, Chicago, IL 60606

An Insider's view of Epsilon

What's something quirky about your company?

We have a company band, made up of anywhere from 30 to 40 employees at a given time. The band has a large following and performs at charity events around Chicago. They also perform a full set at Epsilon’s holiday party each year at the House of Blues. My jaw hit the floor when I saw my peers up on stage rocking out.

Paul

Associate Automation & Infrastructure Engineer

How do you collaborate with other teams in the company?

We collaborate through storytelling. It’s not ‘how’ we build it, but rather ‘why’ we build it. We need to tell stakeholders a story about a consumer pain point, solving it in a differentiated manner and the larger vision. Then, collaboration occurs as we incorporate feedback and have a motivated team building towards a shared vision.

Matt

VP, Product Management:

How would you describe the company’s work-life balance?

Conversant has a very good work-life balance, including unlimited PTO. As a young adult, traveling around the world is one my top priorities and working with a company that aligns with that is a huge plus. I have had the flexibility to visit 7 countries. That flexibility is one of many things that has kept me at Conversant for five years.

Alba

Team Lead, Engineering

What are Epsilon Perks + Benefits

Epsilon Benefits Overview

At Epsilon, we offer benefits and perks that enable our associates to thrive and foster a culture of innovation.

Culture
Volunteer in local community
Epsilon participates in local community activities such as the Greater Chicago Food Depository, Off the Street Club, Chicago Cares Serve-A-Thon, Habitat for Humanity and Ronald McDonald House.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Epsilon has a Social Committee that organizes social, charitable and sports activities.
Daily sync
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Epsilon team fitness initiatives include intramural softball, volleyball and soccer.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Epsilon provides back-up care benefits.
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Epsilon hosts an annual summer boat party on Lake Michigan and a holiday party at the House of Blues, where our employee-run band performs the live entertainment all night.
Game Room
Happy Hours
Happy hours are hosted at team's discretion.
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Epsilon offers employees professional development opportunities like on-site training courses and the ability to attend job-related conferences and seminars.
Tuition Reimbursement
Lunch and learns
Epsilon hosts lunch and learn meetings on occasion.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program and career mentoring.
Time allotted for learning
Epsilon encourages employees to complete 48 hours of professional development training per year.
Online course subscriptions available
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