At Relativity, we make software to help users organize data, discover the truth, and act on it. Our e-discovery platform is used by more than 13,000 organizations around the world to manage large volumes of data and quickly identify key issues during litigation, internal investigations, and compliance projects.

Here you can own your career in a community of values-driven people who help our customers around the world solve complex data challenges. If this sounds like the place for you, check out the details of this position below.

As a Business Analyst, you will be responsible for reviewing Relativity business processes in order to gain a complete understanding of current procedures, identify improvements, document processes, act as an advocate for the business, and a liaison between business and IT teams. The Business Analyst works under the guidance and direction of managers and senior team members. You will be driving analysis efforts on projects of low/medium complexity and scope, while contributing on projects of high complexity/scope.

Responsibilities

• Work closely with Project Management to distinguish user requests from true needs and identify appropriate design solutions and process changes
• Act as an interface between business units, technology teams, and support teams
• Work with business stakeholders to define operational and project objectives
• Interpret business needs, translate them into requirements, and implement various solutions to meet project needs
• Decompose high-level information into granular details and general understanding
• Build trusting, collaborative relationships and partnerships with internal and external stakeholders, including operations staff and support teams
• Assist the development of SLA, RFIs, and RFPs as required to enable third party solutions and operations services
• Monitor vendor activities to ensure compliance with contract expectations and company standards; provide feedback to supervisor and project manager
• Assist with User Acceptance Testing activities including but not limited to the creation of test plans, selection of testing methods, coordination of testing schedules, documentation and analysis of testing results
• Provide reference material for project team members and system users by writing and maintaining user documentation
• Maintain an attitude of commitment and responsibility by understanding the needs of internal and external customers
• Communication and scheduling for both internal and external parties, including the arrangement of domestic & international business travel
• Tracking execution of complex action items discussed during cross-functional meetings and working sessions
• Maintaining the discretion of confidential and sensitive information
• Ownership of executive expense reporting and invoice management
• Production of high-level reports covering operational and technical concepts
• Adaptable to changing environment and team needs 

Qualifications

• Strong analytical skills and attention to detail; must be able to distill critical data and help to identify required actions based on indicative results
• Knowledge of project management techniques and tools (e.g. Waterfall, Agile)
• Previous experience in software; advanced knowledge of the full development life cycle
• Excellent verbal and written communications skills for technical and non-technical audiences
• Proficient at developing business process design (Process flows, diagrams, etc.)
• Proficient in using Microsoft Visio, Lucidchart, Balsamiq or similar
• Detailed working knowledge and experience with JIRA. This individual will be managing teams’ backlogs and work breakdown stories in JIRA as well as cross-functional follow up in JIRA for other department’s work. 
• Demonstrates awareness of time-sensitive issues and prioritizes accordingly in a fast-paced and energetic environment
• Exhibits a sense of urgency, flexibility, and adaptability while preserving strong organizational and interpersonal skills
• Ability to effectively communicate with multiple levels of management and technical staff
• Familiarity with electronic travel, expense, and scheduling applications
• Proficiency with management of Outlook calendars and scheduling meetings as needed
• Working knowledge of office equipment and operations
• BA/BS in in Computer Science, Information Systems, Business Administration, or related discipline, or at least three years of experience working on complex projects/programs across multiple regions and/or lines of businesses
• At least three years experience in a client-facing role and working in cross-functional teams towards common goals
• Overall go-getter attitude willing to wear multiple hats as team needs arise
• Self driven and adaptable

Relativity has over 160,000 users in 40+ countries from organizations including the U.S. Department of Justice, more than 70 Fortune 100 companies, and all of the Am Law 200. Relativity's cloud solution, RelativityOne, offers all the functionality of Relativity in a secure and comprehensive SaaS product. Our company has also been named one of Chicago's Top Workplaces by the Chicago Tribune for seven consecutive years. If you’re ready to grow with us, we’d love to hear from you. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.