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Business Consultant II

| Chicago

Position Details:

The Business Consultant II uses product and industry knowledge to assist customers in solving business problems and analyze business requirements, working with Solution Architects to define the technical solutions needed to achieve the business goals and objectives. Serves as the conduit between CSG’s implementation team(s) and the customers’ business stakeholders over the course of a project. Required to interface with multi-disciplinary teams and may contribute to pre-sales support and input to RFP responses. 

 

Focus areas in leading consulting engagements include:

  • Cross Industry Experience: Experience in business consulting with multiple clients in telecoms (fixed and mobile), cable and media industry delivering software solutions for Business Support Systems. A deep understanding of the operations of different industry sectors and current trends in commercial propositions that clients are adopting to compete. 
  • BSS Solutions: Experience in designing and implementation of business support solutions within telecoms cable and media clients. Deep working knowledge of industry applications and solutions and operating models such as the TMF Framework. Understanding of industry solutions – off the shelf products and managed service solution providers. Will develop deep understanding of CSGI solutions.
  • Business Consulting: Consulting with clients to draw out needs associated with end-to-end Business needs for BSS requirements and recommend solutions. Ability to challenge approaches through thought-leadership to draw out best solutions and add value in proposing alternative methods to addressing BSS needs. Experience of working with enterprise clients in B2C and B2B models in delivering BSS solutions.
  • Business Modeling and Functional Specifications: Ability to design and document BSS solutions and document functional needs for input to solution leads across the Ascendon product set. 
  • Solution Design: Collaborate with Solution leads across the Ascendon product set and Service Delivery teams to define overall BSS solutions within Ascendon through consultation and workshops.
  • The role requires significant travel, up to 50% internationally.

 

Responsibilities

  • Provide process and solution overview knowledge to pre-sales in the pre-project phase and assist Pre-sales on any potential customer RFP and system demonstration. Provide inputs for Pre-Sales on the solution proposal and project scoping.
  • Ensures business viability of solutions as defined in the Statement of Work and subsequent changes requests.
  • Assess customer’s needs and provide consultation and solutions to improve customer’s business efficiencies and solve customer's business problems both within and beyond the scope of an existing project bringing awareness of potential new opportunities for adding more products and services back to CSG into the account.
  • Planning and leading the requirements workshops to understand business and system requirements, customer special requirement and provide possible solution through customization, identify potential impact to the standard system functions.
  • Guides and advises customers through the formulation and documentation of business requirements.
  • Works with peers/customers to ensure end to end project business functionality of software is completed successfully from project scheduling, and design through implementation. Accountable for ensuring that project team properly demonstrates system functionality to customer in a way that satisfies them that their business problems and requirements are met.
  • Responsible for modeling customers business rules and requirements to fit within the product portfolio Infrastructure and designed to make the best use of the CSG product assets.
  • Provides leadership to the project team and customer on a large project, across the entire solution. Able to setup and manage a new customer engagement without assistance and provides guidance on the impact of market and regulatory changes and the future directions of the core products.
  • Point of contact for business information, support, direction and leadership for other Business Consultants, core product management teams and shared development team.
  • Provide Business Consultant task identification; work estimates and skills required to assist the PM with task scheduling and resource requests.
  • Guide Business Consultants in the development and review of specifications for customer specific functionalities.
  • Reviews test plans to ensure coverage of system requirements.
  • Mentors less experienced team members.
  • Accountable for the work performance of other consultants on the team.
  • Conduct super user training effectively within allocated time frame. 
  • Address customer’s question during training / UAT. Identify issues causes and liaise with the responsible personnel in Product management or R&D team for solution.  
  • Work together with customer in taking the system to production via onsite support and pre-production activities like data loading and end-to-end verification activities.
  • Liaise with Product Management and R&D team on issue clarifications and functional improvements.
  • Responsible for delivering feedback to the Product Management team to ensure that future releases of the products meet the ongoing needs of the customer/business.

 

 

 

Education

  • Bachelor’s degree in Computer Science, Information Technology, Engineering (Electrical Software, Telecommunications) or Business (with major in Computing) or equivalent education/experience required.

 

Experience

  • 10 years’ experience as a business/software consultant with the implementation of BSS solutions in a mix of Telecoms, Cable and Media industries

 

Knowledge, Skills and Abilities 

  • In-depth understanding of client needs and broad impact of changes in business environment and industry trends.
  • Expert understanding of an integrated BSS solution demonstrating strong knowledge of and experience with several products within the portfolio. Understanding of BSS Solutions in general is important as opposed to deep understanding of the Ascendon solution.
  • Strong experience in consultative engagements such as business health checks, business motivation modeling, TCO/ROI assessments, prospect research, customer business processes (ie. journeys)
  • Highly developed analytical and problem solving skills.
  • Excellent verbal and written communication to effectively convey and clarify complex information, delivering demonstrations and presentations, consulting with customers and influencing others.
  • Highly developed facilitation skills for customer interaction.
  • Solid understanding of project management and requirements management processes to ensure primary responsibilities are completed within accepted standards and templates.
  • Ability to read, write, speak and understand the English language in a business environment.
  • Available for international and domestic travel when needed. Travel, after/off hours and extended on-site work will be required.  Duration and extent of travel may vary per project. May also be required to be on call during non-standard work hours.
  • Accountable for professional working behavior to include; building and maintaining constructive working relationships, implementing proactive and concise communication, acting as a resource to colleagues, and engaging in collaborative thinking and problem solving while demonstrating CSG’s core competencies and values.
  • Decisions are guided by the specialized needs of customers with few defined precedents or guidelines.
  • Works independently and collaborates with peers when necessary.
  • Full accountability for results of decisions.

 

Preferred

  • In-depth understanding of Telecommunication, Cable and Media industry (wireline, wireless, data services, cable systems, pre/post-paid business models, OTT Services, etc.) and industry standards such as TMForum, ISEEB, ITIL in order to be prescriptive and consultative.
  • Expert requirements engineering skills with experience in using one or more of the following tools/techniques:
    • Map and Gap Analysis
    • MoSCoW Prioritization
    • TMF as a tool to assess business change impacts in areas of technology, process and people
  • Awareness of Agile Software development methodologies such as SAFe or KanBan
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Technology we use

  • Engineering
  • Product
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Location

With world class museums, shopping, and attractions, it's easy to see why our neck of the woods was the #2 most visited place in the US in 2017.

An Insider's view of CSG

How would you describe the company’s work-life balance?

"I love the flexibility CSG offers. They focus on getting the work done and being available to meet business needs. I am able to take the time I need to spend with my family and juggle their many needs. "

Current Employee - via Glassdoor

Senior Accountant

How do you collaborate with other teams in the company?

"People from different teams and with different titles are cooperative and responsive in trying to solve issues."

Current employee - via Glassdoor

Technical Writer

How has your career grown since starting at the company?

"Good definition of accountability and open / encouraged around empowerment. Received two professional training opportunities (certification) quickly and welcomed and embraced by my team as well as those around me. Good networking opportunities to get to know others and build relationships."

Current Employee - via Glassdoor

Devops

What are CSG Perks + Benefits

CSG Benefits Overview

Your benefits, your life, your choice. Our benefits offerings are designed and developed especially for you and your family. CSG provides a comprehensive selection to support your good health and well-being. More importantly, we hope they add value to your life. CSG International is proud to offer employee-focused benefit plan options that are robust in design and support a wide spectrum of employee well-being and health care needs. Plan pricing is market-competitive and in line with industry peers. As U.S. companies face the need to more aggressively control health care costs, CSG maintains an employee-focused strategy. We consistently aim to further maximize your savings through specialty programs, Health (telemedicine,) vendor partnerships and carrier-sponsored enhancements.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
CSG makes a $400-$1,200 contribution to your account depending on your family status (single, married, married with kids).
Disability Insurance
CSG pays for a 100% short-term disability plan and an up to 50% of your salary AD&D plan. We also offer long-term disability and supplemental AD&D plans.
Dental Benefits
Our metlife dental plan has 100% coverage on Preventive care, 80% of negotiated fees on services such as fillings, crowns, and bridges and a $1500 lifetime Orthodontia benefit for children under 19.
Vision Benefits
Our Vision Service Plan allows you and your family to save on vision exams, glasses & contacts. Vision exams are covered at 100%, with $20 lenses and an $160-$220 allowance toward frames and contacts.
Health Insurance Benefits
We offers 4 United Healthcare plans, HSAs, CVS/caremark​ prescription coverage, and FSAs. 24/7 counseling & health services, virtual doctors and nurses, and health apps are also provided
Life Insurance
Our UNUM basic life insurance plan is paid by CSG and is equal to one times your annual base salary. We also offer supplemental and dependent plants as well.
Wellness Programs
We also offer programs like 24/7 United Healthcare Health coaching, stop smoking classes, Virtual Visits by Doctor on Demand or Amwell, and 4 mobile health apps to our employees.
Onsite Gym
CSG's new Chicago office building provides an on-site gym.
Retirement & Stock Options Benefits
401(K)
Our Fidelity plans allow you to choose your fund and have Fidelity fully manage, partially manage or not manage your plan at all. We also offer post-tax Roth options.
401(K) Matching
CSG will match up to 5% of your eligible earnings in your Fidelity 401(k). If you have between 5-9 years at CSG, the company will contribute another 1.0% of eligible earnings and 2.5% for 10+ years.
Employee Stock Purchase Plan
The ESPP provides eligible employees the option to purchase shares through payroll deduction at a 15% discount off fair market value as of the last day of the month.
Performance Bonus
CSG managers have the ability to offer yearly performance bonuses and spot bonuses to hard-working employees who are going above and beyond. We also offer trips, hard-goods and other incentives.
Child Care & Parental Leave Benefits
Generous Parental Leave
CSG offers up to 16 weeks of paid maternity leave (maternity + bonding), and 6 weeks of paid bonding leave for spouses/partners, birth mothers and adopting parents.
Flexible Work Schedule
We know everyone's life situation varies. Our employees have the ability to dictate how, when, where they work, as long as it does not interfere with their team, their work, or the business.
Remote Work Program
Every position is varies, but CSG's flexible work schedule has the option to work from home when needed. Some employees choose to work remote a few days a week, while others do so fulltime.
Family Medical Leave
LOA eligibility is based on various factors including number of hours worked per year as well as if an employee has been with CSG one year or longer.
Adoption Assistance
CSG will reimburse up to $5,000 of expenses incurred during the legal adoption of child and provide up to 6 weeks of paid bonding leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
CSG’s salaried employee flexible vacation policy is a result of CSG’s belief that performance and meeting or exceeding expectations are the measure for success, not time spent in the office.
Generous PTO
We offer 4-6 weeks of PTO for non-salaried employees.
Paid Volunteer Time
Whether building new homes with Habitat 4 Humanity, donating blood and goods to the Red Cross or matching our employees’ contributions to their favorite charities we care about our communities.
Paid Holidays
We offer 7 paid US holidays. New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, the day after Thanksgiving, and Christmas Day.
Paid Sick Days
Eligible employees may accrue up to 80 hours per calendar year of paid sick time. This time is often broken up by the hour for doctors visits, taking care of sick kids, etc...
Perks & Discounts
Casual Dress
We want our employees to be comfortable and dress in whatever will allow them to perform at their best.
Commuter Benefits
CSG has partnered with WageWorks to offer you a comprehensive Commuter Benefit Plan.
Company Outings
CSG has company-wide annual holiday parties and other events throughout the year.
Relocation Assistance
Varies job opening to job opening.
Professional Development Benefits
Job Training & Conferences
Professional development is extremely important to CSG, as such participation in conferences, trainings and other events are strongly encouraged and often paid for.
Tuition Reimbursement
CSG encourages career and personal development of its employees by providing financial assistance (up to $3,000 annually) for educational opportunities.

Additional Perks + Benefits

Unlimited Vacation, Competitive Parental Leave, 401k Match, Medical Insurance, HSA/FLEX Plans, Dental Insurance, Vision Insurance, Non-Profit Gift Matching Program, Employee Stock Purchase Plan, Paid Holidays, Education/Tuition Assistance, Commuter Benefits, Adoption Assistance, Local Memberships & Discounts, Travel Accident & Medical Insurance, Life Insurance, Short & Long Term Disability Insurance, AD & D Insurance, Leave of Absence Plans, Medical, Legal Counseling, Free Health Risk Assessments, Free Flu Shots, Tobacco Cessation Program and More!

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