Grainger
North America's leading B2B supplier of maintenance, repair and operating supplies and related services.
Chicago, IL

Channel Merchandising Manager

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Grainger is a global leading broad line supplier of facilities maintenance products serving businesses and institutions. Our 18,000 employees are driven to serve customers and the community in exceptional ways focusing on delivering the highest level of service. The Grainger team works closely with customers to better understand their challenges and provide cost-saving solutions. Grainger's employees serve customers more than 115,000 times every day through multiple channels. As part of a high-performing team, you’ll be able to develop your talents, and make a difference. Grainger is a Fortune 500company and a perennial member of Fortune magazine's Most Admired Companies list.

Primary Function:

Working directly under the Senior Manager, Merchant, the Channel Merchandising Manager is responsible for implementing the merchandising strategy for assigned Grainger product categories ranging from $100M to $600M annual revenue. The Channel Merchandising Manager will ensure those product categories are presented in a compelling way to optimize customers’ discovery and selection of products and to drive revenue, gross profit dollars, and customer acquisition.

The Channel Merchandising Manager will partner with the Merchant, Publishing, Product Information, and Operations to ensure all product information and content is being created, submitted, and checked so the Channel Merchandising Manager can build presentations according to the vision of the Merchant’s category strategy. This is a complex role requiring diligent management of multiple concurrent work queues to ensure the Merchant’s category vision is achieved in all online and print publications.

Principal Duties & Responsibilities: 

  • Implement assortment strategies, organization and naming strategies, and product information strategies for all assigned product categories ($100M to $600M annual revenue), ensuring industry leading product presentations with best possible attribute data and product content.
  • Collaborate with Publishing (copy, photography and CGI) to initiate and ensure content is developed to create industry leading publications and an effortless customer experience.
  • Collaborate with Product Information to ensure all necessary attribute data is gathered and normalized in accordance with category plan to create industry leading publications.
  • Analyze customer feedback to make necessary changes and improvements to assigned category presentations.
  • Oversee the addition of new items to the website ensuring all products are displayed in accordance with the category strategy.
  • Research assigned products to develop an understanding of how they work and how customers use them in order to ensure publications enable an effortless customer selection experience.
  • Collaborate with onsite search to develop new search terms and ensure customers can easily find products.
  • Use available analytics to maximize search results and optimize customer’s browse experience.
  • Maintain awareness of competitors' performance to ensure our publications exceed industry standards.
  • Lead or support merchandising improvement initiatives and other special projects

Preferred Education & Experience: 

  • 5+ years of experience in user product management, merchandising, information architecture, interaction design, human factors, and other related UX disciplines.
  • BS/BA degree in design, engineering, cognitive science, library science, psychology, human factors or HCI is preferred.
  • Natural curiosity about how industrial products work
  • Excellent organizational skills and obsessive attention to detail.
  • Demonstrated successful project management skills.
  • Adept at prioritization
  • Familiarity with any manufacturing processes is a plus (knows the business)
  • Ability to drive action through the activity of others in order to reach stated objectives.
  • Excellent communication skills—written, interpersonal and small group presentation.
  • Must be able to translate data into clear insights and recommendations.
  • Strong systemic thinking and problem solving skills.
  • Demonstrated teamwork and facilitation skills.
  • Experience with e-commerce businesses

This position can be based in Lake Forest or downtown Chicago.

Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status

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What are Grainger Perks + Benefits

Grainger Benefits Overview

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our benefits provide a wide range of programs and resources for nearly every aspect of the full life you and your family lead – supporting your life today and in the future.

Some benefits are provided automatically, while others are offered at reduced group rates. Whatever you need, you’ve got this because you’ve got Grainger. Visit GraingerTotalRewards.com for a complete picture.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
Employee awards
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Team members connect in, African American, Asian-Pacific Islander, Disability, Equality Alliance, Generational, Latino, Veterans and Women's Business Resource Groups.
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Abortion travel benefits
Financial & Retirement
401(K)
Team members can contribute up to 75% of pay up IRS limits on a pre- or post-tax basis. Your contributions are always 100% vested.
401(K) matching
Grainger automatically contributes 6% of your eligible pay into your retirement savings plan account each pay period. This contribution is always 100% vested.
Employee stock purchase plan
You are eligible to participate in Grainger's ESPP once you have completed at least 90 days of service and are regular full-time or regular part-time, scheduled to work at least 20 hours a week.
Performance bonus
Charitable contribution matching
For every $1 a team member donates to charity, Grainger amplifies that impact with a $3 matched donation.
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Grainger supports team members and their families who are in the process of adopting by reimbursing up to $6,000 per adoption for eligible expenses.
Return-to-work program post parental leave
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Beverages and coffee on demand in our downtown locations.
Onsite office parking
We offer employees discounted parking rates at our Chicago office locations.
Relocation assistance
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Our tuition reimbursement plan covers the first $5,250 per year towards a degree program. Amounts that exceed $5,250 are reimbursed at 50% and there is no program maximum.
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training

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