Channel Operations Specialist

| Chicago
At Relativity, we make software to help users organize data, discover the truth, and act on it. Our e-discovery platform is used by more than 13,000 organizations around the world to manage large volumes of data and quickly identify key issues during litigation, internal investigations, and compliance projects.
Here you can own your career in a community of values-driven people who help our customers around the world solve complex data challenges. If this sounds like the place for you, check out the details of this position below.
The Partner Operations Manager will be responsible to support our growing partner landscape. This role will be responsible for managing, streamlining and operationalizing our internal processes as we continue execute on our partner strategies. Critical to success in this position is the ability to understand key partner initiatives and work with stakeholders to create and manage channel processes that scale with growth. The ideal candidate for this role will have a deep understanding of channel operating models and processes. This role will not have direct reports.

Key Responsibilities

  • Contribute to the strategy and management of channel operations as it relates to the Relativity partner model
  • Manage channel operations tools and process to support the corporate strategy and direction including analytics, reporting, collection, management and communications of channel performance and issues
  • Channel operations interface to other departments, sales, sales operations, customer success, product marketing and partners
  • Own and manage the Partner Portal
  • Liaise with Sales Ops, Marketing Ops and SFDC teams to make sure partner information is accurate on internal and external systems.
  • Gatekeeper of Partner Program definition, scalability, compatibility with data structure and ensure business requirements can be executed in SFDC or other internal database/analytics tools
  • Work with Sales Operations and BI Team to drive analytics on partner revenue, partner pipeline partner investments such as training, MDF, etc.
  • Work with Data and Analytics team to Develop SFDC/Tableau Based Ad-Hoc Reporting and Data Analysis

Minimum Qualifications

  • BA/BS in Marketing or related discipline, or at least five years of experience working on complex projects/programs across multiple regions and/or lines of businesses
  • 5+ years’ experience in channel operations and/or distribution operations
  • Expert in technology used for partner programs such as SFDC, Microsoft tools, and Partner Mgt. systems.
  • Experience in a client-facing role and working in cross-functional teams towards common goals
  • Partner portal management experience
  • Word, Excel, PowerPoint, Salesforce

Preferred Qualifications

  • Proven track record of relationships with key channel/sales leaders to drive execution of partner strategy
  • Deep understanding of back end operations of a partner program
  • Familiarity with Tableau and Marketo a plus.
  • Work in supporting a partner program in the software industry is preferred
  • Comfortable engaging at all levels in an organization to deliver results
  • Excellent communicator with proven ability to clearly convey ideas and information in written and verbal form to a variety of audiences
  • Demonstrated skills in differentiating program benefits within a segmented partner community
  • Highly motivated, self-directed individual who thrives in a fast-paced team environment
  • Excellent organizational skills with attention to detail: ability to manage multiple priorities in parallel

Relativity has over 160,000 users in 40+ countries from organizations including the U.S. Department of Justice, more than 70 Fortune 100 companies, and all of the Am Law 200. Relativity's cloud solution, RelativityOne, offers all the functionality of Relativity in a secure and comprehensive SaaS product. Our company has also been named one of Chicago's Top Workplaces by the Chicago Tribune for seven consecutive years. If you’re ready to grow with us, we’d love to hear from you. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • ScalaLanguages
    • AzureLanguages
    • ChefLanguages
    • PowershellLanguages
    • JenkinsLanguages
    • Node.jsFrameworks
    • MySQLDatabases

Location

We’re a community of passionate, life-long learners tackling challenging problems. We care about each other and about our community.
231 South LaSalle Street, Chicago, IL 60604

Insider's spotlight

What’s the vibe like in the office?

"We always have our team members in mind. We treat each other like internal customers, going above and beyond when delivering on any request. These gestures of thanks show our genuine appreciation for one another."

Jessie

Finance

How do you collaborate with other teams in the company?

"Our colleagues and customers are intelligent—we can learn from them by asking questions and digging a little deeper into the 'how and why' of our software and industry, as everyone brings something different to the table."

Danielle

Certification Team

What makes someone successful on your team?

"Being great at your job means attacking the tough problems in technology and our industry with enthusiasm, and getting satisfaction from making life better for our customers."

Dan

Product Development

What are Relativity Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Everyone starts with 18 days of PTO, plus 11 paid holidays every year.
Paid Holidays
Perks & Discounts
Casual Dress
Stocked Kitchen
Happy Hours
Recreational Clubs
RelWOW (Relativity Women of the Workplace), Several Intermural Sports Teams (kickball, softball, volleyball, etc.), Vertikal (climbing group), and many more!
Professional Development Benefits
Job Training & Conferences
All full-time employees (non-contract) receive $3,000/year to pursue professional development opportunities.

Additional Perks + Benefits

Life and disability benefits. 18 days of paid time off and 11 paid holidays every year.

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