Client Development Director (Chicago, IL or Remote)

| Chicago | Remote | Hybrid
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One North is a full-service digital agency helping businesses solve complex problems in creative ways. We’re makers, technologists, and relationship builders guiding our clients and our people toward what’s next. Unlike traditional agencies, we stitch together a deep level of expertise across disciplines so that we can do the work of multiple teams. With capabilities in brand and communications, digital experience, technology and infrastructure, and optimization and insights, we can take on any challenge. We deliver the human element to digital so that your big ideas come to life. One North is a TEKsystems company.

Why us?

We believe in cultivating an environment that breeds opportunity and encourages people to be the best version of themselves. Our team members see work as more than just a job - it’s a career built on passion, grit, and ambition. From achieving personal success to lifting others up to do the same, we all rise together. We help people achieve their goals and then some. Our culture is centered around making an impact. We believe in doing what we love and encouraging others to do the same. Whatever direction you’re headed, you’ll find talented, driven, and passionate members of the One North and TEKsystems family creating meaningful work.

Position Overview

The Client Development Director is responsible for key sales pursuit activities within the business cycle, including pre-sales strategy, solutioning, and transition to delivery.  The role is tightly coupled with our sales team, One North practitioners, and delivery leadership.  We support customers ranging in size from regional-based organizations to the Fortune 100. 

The Client Development Director consults with multiple layers of a customer’s business to help identify, direct, and shape solutions. The primary functions and required skills are to conduct discovery, provide insights, and guide customers in driving impactful business solutions.

Primary responsibilities and requisite skills:

Pre-Sales:

Overall

  • Support business development activities by providing relevant experience and an understanding of our capabilities and methodologies
  • Participate in account planning for a client working alongside sales and delivery counterparts, centered on core capabilities and value One North can bring to a customer
  • Participate in training of sales and account management team members on One North capabilities, value proposition, and case studies to support customer consideration
  • Demonstrate thought leadership early and throughout the sales cycle
  • Engage peers in TEK Global Services solutioning for cross-practice customer solutions

Opportunity Specific

  • Identify the client need and align the appropriate One North capability that offers the best solution
  • Lead development of the proposed solution, including client-facing presentations/proposals, pricing and contract creation, ensuring it aligns with client business, technical, process, resource, and contractual requirements
  • Engage One North practitioners and delivery at the appropriate time to ensure delivery excellence, mitigate risk, and facilitate solution development and communication
  • Maintain individual sales pipeline information that informs One North sales forecast and resource allocations

Additional Responsibilities:

  • Transition new business to delivery, ensuring a proper handoff and engagement start and expectations alignment during initial work phases
  • Support delivery leads and account management, if aligned, at key accounts
  • Develop relationships across TEK Global Services sales and solutioning teams to facilitate complex cross-practice solutions for customers

Skills & Qualifications

  • 8 or more years of experience selling or delivering digital agency professional services required
  • Digital agency experience should include the delivery or selling of brand, content, creative, UX, CX, UI design, web data analytics, or website design/development services
  • 2+ years in customer facing roles interfacing with customer
  • Preferred experience with a digital agency that delivers solutions through a variety of models; capacity teams or outcome-based commitments

Keys to Success:

  • Must have outstanding communication, presentation, and writing skills with the ability to communicate at all levels within the customer and One North
  • Must have strong business understanding with the ability to build credibility, communicate capabilities, gather and assess customer requirements, and communicate solution and value proposition to customer leadership
  • Must have strong organization and time management skills to effectively manage your opportunity pipeline including deal qualification, solution development, and contract creation
  • Must be able to adapt approach and adapt demeanor in real time to match shifting demands of different situations
  • Must build strong partnerships and work collaboratively to gain confidence and trust of others
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • SqlLanguages
    • ASP.NETFrameworks
    • ExpressFrameworks
    • MeteorFrameworks
    • Node.jsFrameworks
    • Vue.jsFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • KissmetricsAnalytics
    • OptimizelyAnalytics
    • AxureDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • TrelloManagement
    • WordpressCMS
    • SitecoreCMS
    • HubSpotCRM
    • SalesforceCRM
    • SendGridEmail
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

Our office is located downtown Chicago at the corner of Franklin & Monroe streets. However, we're currently working together remotely.

An Insider's view of One North

What are some social events your company does?

We have a couple of holiday parties every year where people can unwind and have fun. Also, there are always things that people are doing around the office that anyone can join in on: Bake sales, tech talks, going out for a drink after work. The people here certainly know to have fun when they want to!

Jeff

Senior Developer

What projects are you most excited about?

I love the variety of projects we get to work on here at One North and the diverse industries our clients span across. Our leaders encourage both personal and professional growth here — with each project there are always new learning opportunities.

Kate

Motion Designer

What does career growth look like on your team?

This is a place where you can create your own opportunities. If you’re willing to learn, speak up and stay curious, you will find a place for yourself to grow here.

Cassidy

Associate Director, Creative

What is your vision for the company?

There are two things that define One North: the work we do for our clients and the amazing people that we hire. We believe that if you hire people that are inspired by change, challenge and opportunity, you end up with a powerful, organic culture built by the individuals who live it every day.

Ryan

Managing Director, Chief Executive

What kinds of technical challenges do you and your team face?

Recently, I implemented single sign-on for a client’s website and switched their search platform to Solr. This project gave me the opportunity to learn and work with new technologies such as federated authentication, OWIN, Azure Active Directory, and obviously Solr. Becoming familiar with these has been a huge addition to my skillset.

Erik

Associate Director, Technology

What are One North Perks + Benefits

One North Benefits Overview

We recognize that our employees are more than digital experience geniuses–they are regular people, too (with regular lives). Our benefits and perks focus on enhancing the total well-being of our employees, from their physical & nutritional health to their financial health and work/life balance.

Culture
Friends outside of work
Eat lunch together
Open office floor plan
Diversity
Diversity Employee Resource Groups
One North has a [email protected] Employee Resource Group and access to additional ERGs and Employee Networks through our parent company, TEKsystems.
Hiring Practices that Promote Diversity
One North has established an Inclusion & Diversity Working Group that is tasked with attracting, hiring, cultivating and promoting Black talent.
Health Insurance & Wellness Benefits
Disability Insurance
One North offers company funded short-term and long-term disability insurance for all full-time employees.
Dental Benefits
One North offers dental insurance through MetLife to all full-time employees.
Vision Benefits
One North offers vision insurance through Vision Service Plan (VSP).
Health Insurance Benefits
One North's insurance through BCBS offers a PPO plan with an HSA. There is also an option to add a Hospital Protection Plan.
Life Insurance
One North provides company-funded life insurance to all full-time employees, with the option to purchase additional coverage if desired.
Wellness Programs
One North's Employee Assistance Program offers a health advocacy feature and our financial wellness programs provide employees the tools and expert advice necessary to improve their financial health.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Our 401(k) plan allows employees to save for retirement through pre- or post-tax contributions along with employer-matched funds for maximized savings potential. Vesting in the 401(k) is immediate.
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
One North employees can allocate pre-tax dollars to a Dependent Care Flexible Spending Account. Nursing mothers who are traveling for work can take advantage of Milk Stork delivery services for free.
Generous Parental Leave
Once employees hit their 1.5-year anniversary, they are eligible for the Parental and Primary Caregiver Leave benefits. Available leave time increases with tenure.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
All full-time employees are eligible for 4 weeks of PTO per full year. The number of days an employee is eligible for increases with tenure.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Our Transportation Benefits enable employees to also make pre-tax contributions to pay for parking and public transit needs.
Company Outings
Some Meals Provided
One North covers two meals a month (up to $25 each) for employees through UberEats.
Happy Hours
Parking
We offer employees discounted daily parking at a nearby garage.
Recreational Clubs
Professional Development Benefits
Tuition Reimbursement
Lunch and learns

Additional Perks + Benefits

Our comprehensive benefits program includes Blue Cross Blue Shield PPO Health coverage, a health savings account with employer-funded contributions, and a Health Advocate. We also offer Dental and Vision insurance. All of our full-time employees are eligible for Life/AD&D insurance and Short/Long Term Disability insurance free of cost, with the option to add additional voluntary coverage if desired.

One North's 401(k) plan allows employees to save for retirement through pre- or post-tax contributions along with employer-matched funds for maximized savings potential. Our Transportation Benefits enable employees to also make pre-tax contributions to pay for parking and public transit needs.

We know how important unwinding can be for inspiration, innovation and productivity. Our full-time employees earn 4 weeks of paid time off, in addition to company paid holidays. Employees also begin to accrue additional time off once they reach their 3-year and 10-year anniversaries with the business.

One North also understands how critical it is for parents to bond with their new additions. We provide paid Parental and Primary Caregiver Leave to assist and support employees who experience a new birth, adoption or foster placement of a child. We also provide lactation support for breastfeeding moms traveling for business through Milk Stork.

Our Chicago-based employees can take advantage of our building's amenity program, ZO, which offers perks like massages, pedicures, acupuncture and facials, to name a few.

Other special employee benefits include tuition reimbursement, a monthly Uber Eats voucher, travel assistance and an employee discount program, which offers member-only discounts and corporate rates on everything from pizza and the zoo, to movie tickets, car rentals and hotels.

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