Client Manager at SPINS LLC

| Chicago
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SPINS, a Chicago-based SaaS company, is seeking to hire an Client Manager.

By leveraging SPINS’ industry-leading proprietary data and analytics, our technology enables deeper, more engaged relationships between Retailers, Brands and Consumers through our platform, web, and mobile products.

We are searching for an individual that has experience in the Natural, Organic, Health & Wellness industry and will provide valuable insights and solutions to drive additional growth. 

What You Will Do

  • Own the client relationship including, but not limited to: short and long-term strategic planning, regular and on-demand requests
  • Facilitate timely resolutions to client inquiries, agreed upon training and overall client fulfillment
  • Ability to interpret, analyze and clearly communicate data in formal or informal presentations
  • Demonstrate thought leadership by identifying data driven business opportunities and present thoughtful recommendations
  • Exhibit solid account management skills to identify and prioritize projects efficiently and effectively
  • Demonstrate strong relationship building to foster new and existing relationships across the client’s organization based upon SPINS product offerings
  • Ability to work effectively across various internal and external teams by demonstrating clear and concise communication skills
  • Identify client solutions by understanding roles and data needs across client organization

What You Bring

  • Proven self-starter with a goal-oriented approach
  • Analytical in approach; ability to spot trends, anomalies and opportunities in data sets
  • Ability to engage and interact with senior-level Leadership within the client’s organization
  • Advanced capabilities within Excel and PowerPoint (Pivots, Dynamic Formulas, graphs, etc.)
  • Ability to learn new tools and services and quickly apply internally and externally
  • Natural Industry experience is preferred, but not required
  • Experience in IRI POS and consumer panel data is preferred, but not required

YOU PROBABLY HAVE...

  • BS/BA Degree in Business, Marketing or Information Technology (or related degree)
  • 3-4+ years of experience with a Retailer, Distributor, Broker or Manufacturer
  • 3-4 years of experience in account/relationship management and/or partner development
  • 3+ years of experience using data, insight and visualization
  • Business and commercial acumen
  • Data analysis and storytelling
  • Advanced Excel/visualization skills required

Leadership Skills:

  • Work as a team with others
  • Build strong relationships with colleagues and client
  • Deliver work to a higher standard
  • Always striving to improve yourself and the way things are done

The SPINS Way

  • Direct – We communicate with clarity, honesty and respect in all situations and embrace opportunities to provide solution-oriented feedback.
  • Determined – We are committed to overcoming all obstacles to achieve results. We adapt to change, seek opportunities to learn and rapidly translate that learning into action.
  • Passionate – We go above and beyond to help our partners achieve their goals. We challenge assumptions and are comfortable forging new paths.
  • Collaborative – We leave our egos at the door, believing that working together we will produce an outcome that’s greater than each individual contribution.
Why SPINS?

 If we haven’t convinced you to join us yet, this just might! Sure we have a great benefit program but SPINS also offers its team members:

  • Company subsidized commuter transit program
  • Gym, bike storage and showers onsite
  • Fresh and healthy snacks daily
  • Vibrancy 360 Wellness Program: Free yoga and fitness classes, onsite massage, volunteer opportunities, client product demos, outings, and more.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM

Location

We are just steps from the Merchandise Mart, located in the bustling River North neighborhood of Chicago.

An Insider's view of SPINS LLC

What’s the vibe like in the office?

The beauty of our mission lies in the fact that we're impacting all consumers to live healthier and more vibrant lives, and this transcends to our own team members within the office. With our mission in mind, we cultivate an office environment and culture where we support team members to live their best lives.

Rosemary

Chief People Officer

How do you collaborate with other teams in the company?

If you work on the QA engineering team, you will learn about all of our different products and work with the various development and product intelligence teams that make up SPINS. You will gain an understanding of how our company works from end to end.

AJ Rudolph

Manager, Data and Software Quality

How has your career grown since starting at the company?

Over the years, I've worked for both corporate and not for profit organizations and SPINS feels the most nurturing and organic. Individuals and teams are empowered to define a path to success. If you are curious and passionate, you can forge multi-disciplinary partnerships & make a difference beyond the boundaries of your specific department/role.

Andrea

Senior Product Owner

How do you empower your team to be more creative?

We have a unique culture where our decision making is not encumbered by heavy processes like those at multi-billion dollar companies and at the same time, in the last few years, our leadership team has added structure that adds rigor to our operations and product development.

Dimple Rao

SVP, Product & Designs

What are SPINS LLC Perks + Benefits

Culture
Volunteer in local community
Eat lunch together
Intracompany committees
Group brainstorming sessions
Pair programming
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

Paid Maternity & Paternity Leave: SPINS provides six weeks of paid maternity leave (or more broadly speaking, primary caregiver leave), and six weeks of paid paternity leave (or secondary caregiver leave).

Flexible Schedule: Our teams offer flexible options to serve business goals and accommodate personal needs.

Full access to SPINS’ comprehensive wellness program "Vibrancy 360" which includes: chef led cooking demonstrations, yoga, natural/organic fare in kitchens, office gym with personal training sessions, running club, volunteer opportunities, massages, meditation, in-office happy hours

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