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Client Relationship Manager

| Chicago

bswift is currently seeking an experienced Client Relationship Manager
to join our Direct Client Services Team. 
Located in downtown Chicago, bswift offers software and services that streamline
benefits, HR and payroll administration for employers and public and private
exchanges nationwide. bswift’s state-of-the-art cloud-based technology and
outsourcing solutions significantly reduce administrative costs and
time-consuming paperwork, making life easier for administrators and millions of
consumers who enroll in benefits with bswift.

Fundamental Components


Responsibilities:


 


The Client Relationship Manager (CRM) is directly responsible for
helping bswift meet and exceed client expectations by supporting consumers on
our best-in-class HR software and services. 
The Client Relationship Manager (CRM) will manage the strategic
relationships for direct, large-market clients.

This individual will:


 


· 
Consistently reflect our core values of higher
standards, greater accountability, and more fun to bswift associates, clients,
and partners


· 
Develop and maintain strong relationships at a
strategic and operational level with assigned large market clients


· 
Leading a team of account managers and analysts
to coordinate with other bswift resources (product management, development,
call center) to meet client deliverables; including, but not limited to:


o  
Creating Benefits Class Matrix, Requirements,
Rates, Permissions, Field Options, Site Text and Implementation Questions Log
with client (including client sign-off)


o  
Configuring system as needed for annual benefit
program changes/acquisitions


o  
Executing on non-automated service delivery
processes to satisfy scope requirements


o  
Researching and resolving client inquiries
regarding system and process issues


o  
Training clients on new and existing system
features and services (prepare and conduct technical/product presentations and
demos as required)


o  
Testing new and existing system functionality to
ensure accuracy of client system configuration


· 
Proactively consult clients on best practices
and necessary system and process changes to achieve client goals throughout the
year and during annual open enrollment


· 
Conduct quarterly stewardship meetings with
clients and lead other regularly scheduled meetings as necessary


· 
Research and recommend system enhancement based
upon client needs (assist in the development of enhancement specifications with
bswift Product Managers and Developers)


· 
Consult clients on additional bswift products
and services to provide additional value to client relationship


· 
Create and coordinate requirements for gathering
and processing one-time projects as needed (Vendor or Internal)


· 
Advocate client needs throughout all phases of
product life cycle (plan, design, integrate, install, manage)


· 
Assist in sales and marketing activities as
needed


· 
Coordinate and secure renewal of client
agreements


· 
Act as a coach and mentor for others


· 
Responsible for special projects as assigned


 


Background Experience


Qualifications:


 


· 
A Bachelor’s Degree from a four-Year College or
university; or equivalent combination of education and experience.


· 
7+ years of account management/direct client
services experience (within mid or large market) preferred


· 
Good written/verbal communication skills and the
ability to communicate with both technical and non-technical personnel; ability
to listen, clarify and respond well to questions


· 
Ability to operate and make timely decisions in
an ambiguous, fast-paced atmosphere


· 
Must be able to quickly sort through complex
subject material


· 
Strong analytical skill-set and ability to
effectively use data for strategy


· 
High level of productivity, reliability,
responsibility, attendance, dependability, organization and
accuracy/thoroughness


· 
Ability to take initiative to meet challenges
with resourcefulness and new innovative approaches while maintaining a high
level of quality


· 
Must possess a passion for teamwork, client
service and reaching business results through problem solving


 


Desired:


· 
Current or previous experience with benefits /
open enrollment process

 

Read Full Job Description

Location

10 S Riverside Plaza, Suite 1100, Chicago, IL 60606

What are bswift Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
A flexible spending account lets you set aside pretax dollars to help pay for certain types of health care and/or dependent care expenses.
Dental Benefits
Choose between a dental maintenance organization plan and preferred provider organization plan. Both cover certain preventive care services at 100%. They also offer coverage for basic services.
Vision Benefits
You can enroll in a separate vision plan. It covers eyeglasses and contact lenses. Preventive vision exams are covered through the Aetna medical plan.
Health Insurance Benefits
You can choose from three types of medical plans: a health savings account, a health reimbursement arrangement or a hybrid health plan. Certain preventive care services are covered at 100 percent when
Life Insurance
All employees get term life insurance and business travel accident insurance at no added cost. You have the option to buy: Supplemental term life insurance Accidental death and personal loss insura
Wellness Programs
Our employee wellness program offers services such as wellness campaigns, weight-management programs and educational seminars.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
You can save a percentage of your pay in the 401(k) plan, on a pretax and/or Roth after-tax basis. You may participate in the 401(k) plan immediately following your hire.
401(K) Matching
We match a portion of your contribution. You can invest your contributions among various options offered in the plan.
Company Equity
You can purchase Aetna stock at a discount through a payroll deduction. In order to participate, eligible employees must enroll during the enrollment period announced by Aetna.
Vacation & Time Off Benefits
Generous PTO
During your first 3 years at Aetna, you receive the equivalent of 18 days off per year. The longer you work at Aetna, the more time you accrue per month.
Paid Volunteer Time
One of our values is to improve the quality of life in communities through employee volunteerism.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
We encourage professional development. That's why we provide financial support for continuing education. This program covers a portion of tuition and registration fees for a college course.

Additional Perks + Benefits

The following programs, activities, and amenities are available to employees at bswift: complimentary fresh fruit, on-site flu shots, massages during open enrollment season, walking treadmill desk, foosball and ping-pong tables, casual attire, zen room for relaxation and nursing mothers, full week of employee appreciation, and proximity to public transportation • Healthy lifestyle incentive programs - This incentive program is offered to all eligible employees. You can earn up to $500 for healthy eating, physical activity and other healthy behaviors. Family members can also earn incentives • During your first 3 years at bswift, you receive the equivalent of 18 days off per year. The longer you work at bswift, the more time you accrue per month. Company holidays, jury duty, military leave, bereavement and community service time are in addition to your paid time off • You can purchase company stock at a discount through a payroll deduction.

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