Sales Philosophy:

It is our firm belief, sales is the greatest profession in the world when done right. Therefore, we created Victory Lap to help more individuals succeed in their sales careers by leveraging our experience and proven scientific techniques to build confidence, capacity, skills, and increase motivation in sales professionals. Our philosophy has been shaped through the thousands of customer interactions faced by ourselves and teams throughout decades of experience. Sales as a profession, skill, and behavior is changing and we take pride in ensuring the next generation of sales professionals will be prepared as a result of our approach.

Executive Summary:

Victory Lap was founded to help individuals and companies realize their potential through high-quality sales development offerings. Companies large and small have leveraged Victory Lap’s expertise to build and develop their sales teams. Victory Lap has graduated 33 cohorts, 400+ alumni, and over 125+ hiring partners since launch in late 2016. The company’s core competencies fall within new hire training, onboarding, and on-going sales representative development. Training has been developed for leading companies in B2B and B2C spaces and in 2018, over 1,000 sales professionals in Chicago were trained by Victory Lap.

About The Role:

Customer Success is vital to our long-term success and viability. We will not be successful unless our Employer Partners are truly understanding and benefiting from the value of our services. Victory Lap needs a leader to own these relationships to ensure success. As Client Success Manager you will be responsible for onboarding, adoption, advocacy, retention, and outcomes in the form of candidate placements, renewals, up-sell, and net promoter score.

The Client Success Manager is a crucial role that ensures that our dual-sided marketplace continues to grow. You will be responsible for nurturing our Employer Partners journey through hiring and team development. You will be in charge of understanding the perfect candidate profile and ensuring our partners are happy with who they onboard in addition to making their relationship with Victory Lap a consistent one.

How You'll Make An Impact:

• Develop and maintain senior-level client relationships at key accounts
• Build relationships and act as a consultant through the Employer hiring process
• Manage your own portfolio of candidates and clients, both existing and new
• Track Customer Success Management operational metrics and KPI’s and report to company leaders
• Define and optimize customer lifecycle and map customer journey
• Expand our revenue in accounts through identifying cross-sell and up-sell opportunities
• Increase employer advocacy/stickiness/hiring cadence and reduce churn
• Influence future lifetime value through higher product adoption and client satisfaction
• Leverage Marketing and Data Analytics to inform and coach existing Employer Partners
• Define the segmentation of the customer base and varying success strategies
• Identify opportunities for continuous process and people improvement
• Learn from industry best practices and cross-functional training to bring additional value to the team
• Collaborate and use effective communication cross-functionally with sales, recruiting, marketing, and product to ensure the internal team wins as well as external customer and candidate wins
• Maintain a personal presence and high visibility through networking events and client interactions

What We're Looking For:

• Minimum of 3-5 years as a full-desk recruiter agency experience preferred
• Prior involvement in coaching, hiring or mentoring new employees joining your team
• Compelling executive presence in front of customers, partners, employees, board members, etc.
• Exceptional track record of meeting and exceeding quota in previous roles
• A leader who creates loyalty and trust with teammates and clients
• An analytical skill set to drill through key metrics, identify patterns, opportunities and risks, and key performance drivers
• Exhibits the ability to build and implement new processes to streamline communications while keeping the candidate in mind
• Ability to think strategically, execute effectively, and deliver high-quality work against tight deadlines
• An accomplished leader possessing excellent communication skills and organizational awareness
• Demonstrates the ability to roll with the punches and be a creative problem solver
• Lives with a team-first mentality