What We’re Looking For:

The ideal candidate for this role is passionate about delivering above-and-beyond customer experiences. You are a high performing, goal-oriented person driven by excellence in all you do. You demonstrate a high level of proactivity, anticipating new opportunities to learn more and add value to the team. You think on your feet, take initiative, and can juggle multiple moving parts under pressure if needed. You have exceptional written and verbal communication skills. We’re looking for candidates who take initiative to exceed expectations and contribute to a culture of continuous growth and positivity.

Team Culture and Workspace:

We are a small team with a big heart. You will be involved in developing a quickly growing company in an extremely collaborative office environment that is open to new ideas. We are located downtown, allowing for an easy commute. The office workspace is a community of entrepreneurs, and home to many other startups. You’ll have the opportunity to meet and network with some of the best entrepreneurs in the city.

Key responsibilities include, but are not limited to:

• Become an expert in our online platform
• Field customer inquiries on phone, email and chat platforms (we use HubSpot)
• Use discovery, critical thinking, and problem-solving processes to help customers troubleshoot potential order complications
• Establish relationships with existing customers to improve their ordering experience
• Proactively engage with customers about new items that would bring value to their offices
• Manage customer accounts with detailed documentation of pertinent information
• Develop strategies with the sales team for customer acquisition and retention
• Work cross-departmentally with sales, marketing and technology teams to ensure the highest level of service is provided to customers
• Generate new ideas and goals that will help scale business
• Closely work with our other team members to ensure customer success
• Other Account Manager-related tasks as assigned

Job Type: Full-time