Customer Operations Coordinator (Chicago, IL or Remote)

| Chicago | Remote
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Founded in 2016, PartySlate is a venture-backed high-growth startup based in Chicago. PartySlate is a beautifully designed platform where leading event professionals share their work with the world, build their brand, collaborate with clients and drive leads. In turn, people planning larger scale parties can find new ideas by viewing and saving hundreds of thousands of beautiful event photos from weddings to corporate events, connect with top local event professionals and find stunning venues.   

PartySlate seeks a highly-motivated individual to join the Customer Success team. As a Customer Success Coordinator, you will be responsible for working closely with the Customer Success Director to managing our premium clients who pay an annual subscription for an elevated presence on PartySlate. The Customer Success Coordinator will coordinate with the sales team and marketing team as well as on-board our new members, manage fulfillments, and oversee account financials.

Responsibilities include:

  • Renewing and upselling clients

  • Partnering with the sales team on Enterprise opportunities

  • Developing customer relationships that promote retention and loyalty

  • Transitioning new clients from the sales cycle: communicating with all confirmed clients to receive appropriate materials, overseeing fulfillments, tracking actions in Streak CRM

  • Conducting quarterly check-ins with customers to review analytics and other relevant topics

  • Effectively managing dissatisfied customers, and reducing churn

Important metrics:

  • Renewals

  • Upsell

  • Return visits/new photos posted

Skills Needed:

  • 1-2 years of relevant experience in account management, sales or customer success

  • Understanding of the event industry

  • Strong written and verbal skills

  • Confident and comfortable talking to clients on the phone or in person

  • Excellent attention to detail

  • Highly organized, self starter, and self motivator

  • Familiarity with Google Drive, Google Sheets and DropBox

  • Familiarity sales platforms such as Streak or Salesforce

  • Willingness to learn and perfect new skills

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • GraphQLFrameworks
    • ElasticDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • WordpressCMS
    • Chorus.AICRM
    • DocuSignCRM
    • HubSpotCRM

Location

Our office is in between The Merchandise Mart and East Bank Club. There are many places close by for lunch or a quick walk along the river.

An Insider's view of PartySlate

What’s the vibe like in the office?

I would describe the office vibe as an exceedingly collaborative open office that simultaneously provides a focused and disciplined environment to get your work done. Working across departments in the norm, not the exception, and you are surrounded by inspiring coworkers that create an enterprising tone that facilitates shared creativity.

CJ

VP Sales and Customer Success

How has your career grown since starting at the company?

I joined PartySlate as a marketing associate right after undergrad. As we grew and began selling memberships, I created our Customer Success department while continuing to help marketing. Being able to impact different areas in just a few years allowed me to create the best path for me, and led me to my current role as the B2B Marketing Manager.

Nicole

B2B Marketing Manager

What is your vision for the company?

At PartySlate, we believe inspired events inspire people. Our vision is to inspire people around the world to host events that make a meaningful impact, whether it is raising critical funds for important causes (fundraisers), helping companies achieve their goals (corporate) or forging stronger relationships with friends and family (celebrations).

Julie

CEO & Co-Founder

What are PartySlate Perks + Benefits

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
+ Dependent Care FSA
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Professional Development Benefits
Lunch and learns
Promote from within

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