What is Solve (solve.is): 

Solve makes it easier for organizations to connect individuals to jobs and social services. 

Many nonprofits, such as job placement organizations, operate in silos. This limits both the pipeline of clients and the number of opportunities for each client. Solve is a software tool that creates a referral network, empowering organizations and employers to collaborate and share information. This opens up a wider array of opportunities for individuals, while helping organizations to make more successful placements and connections. Our easy-to-use platform also streamlines client intake, makes it more convenient to track and manage cases, and provides data analysis to help measure outcomes. 

About the Position: 

Solve is seeking a full-time Customer Success Associate in Chicago, IL. 

The new hire will be reporting to the CEO, Sales team, CTO and UI/UX Designer. For example, the CEO and sales team will bring new customers for the Customer Success Associate (CSA) to train and onboard. Upon a new customer joining, the CEO and the CSA will share on-boarding documents, use cases and more. 

The CSA will utilize Salesforce to track the onboarding, goals and moments of a client interacting with Solve. This will allow a seamless conversation with the sales team and customer support team. 

The CSA will provide feedback to the technology team of problems that customers are running into and where the software can be stronger or easier to use. 

The CSA is the glue to our company. We are looking for a dynamic professional that wants to help the community, driven, interpersonal, outgoing, project focused, entrepreneurial and compassionate. 

Please read the responsibilities and requirements to see if you’d be a good fit. 

Skills, Requirements, and Passions: 

- Comfortable with public speaking 
- Excellent writing ability 
- Comfortable with Gmail and Google Suite 
- High energy and relationship driven 
- Detail focused 
- Entrepreneurial 
- Good listener 
- Ability to create and manage projects 
- Passion to learn and get better 
- Ability to lead meetings 
- Proficiency in Microsoft Excel 
- Understanding and has used databases (preferably Salesforce) 
- Has worked in customer success and has the ability to build relationships 
- Strong understanding of software 
- Ability to complete work with deadlines 
- Proven work ethic 
- Received high school diploma and/or college degree 


Responsibilities: 
- Clean data and reformat Excel spreadsheets 
- Upload cleaned/formatted data sheets to Solve organization accounts 
- Conduct research on nonprofits and other topics 
- Utilizes Salesforce 
- Responsible for customer satisfaction and success 
- Group training exercises 
- Communicates feedback to CEO, Sales, Technology and Design Team 
- Manage interns to save time in data entry 
- Make sure customers are engaged and using software 
- Create plans and goals with customers 

Solve is an equal opportunity employer. We do not discriminate based on race, religion, gender, sexual orientation or criminal background. We value diversity and seek individuals of diverse backgrounds, learning paths and work experience.