About the Role
Customer Service is our passion and focus, and as a Customer Success Coordinator, you will be solving the service needs of our customers and transportation partners.
What You'll Do:

• You are the front line to our customers, providing timely responses and owning all tasks such as ZenDesk, Gmail, Scheduling, Inbound Phone Support, Live Chat, Load Board Maintenance, Slack, and future support tools.
• Perform day-to-day operations for customers along with other duties as assigned
• Serve as a partner to our Customer Success Leads by anticipating challenges and presenting solutions to support Uber Freight's business objectives.
• Show your growing abilities through daily/weekly/monthly response time metrics and other key SLA's set forth by the Operations Manager
• Schedule orders and update load information as requested by our customers
• Maintain a collaborative and professional work relationship with all partners and team members
• Work with Customer Success Lead and customers to address invoice issues related to accessorial/line haul charges
• Build processes and SOPs to transfer vertical tasks to our BPO customers
• Act as the liaison between internal Uber Freight teams

Basic Qualifications:

• 1+ year of experience in customer service, operations, account management, or similar functions or a Bachelor's degree

Preferred Qualifications:

• Prior logistics/ freight experience
• Computer proficiency
• Strong team player
• Ability to balance attention to detail with swift execution
• Self-starter & strong work ethic
• Efficient, well organized, and able to handle a variety of duties simultaneously
• Excellent verbal and written skills