Customer Success Manager
Why work at Logiwa?
Logiwa is a rocket headed straight for the moon! Since 2017 we've grown to become the leading provider of cloud-powered ordering and fulfillment software for B2C and Direct-to-Consumer companies in an industry that’s growing by leaps and bounds. As e-commerce continues to take off, the sky is not even the limit for us.
If you’re looking for a place where your career can take off, for a company that is passionate about their people, and for products that are helping redefine the way companies do business, then we’re looking for you!
We provide a fun, inclusive, and collaborative environment with endless opportunities for growth. Whoever you are- rocket enthusiast, mountaineer, chess master, or Netflix binger- come find your place with us here at Logiwa. Take a look and see how you can contribute to this fast-growing team.
The Job Details
Logiwa is looking for a Talented Customer Success Manager to join our fast-growing team. As our Customer Success Manager, you will help define and optimize the customer journey, acting as a partner to our clients and helping to drive true value for the with our product.
Our ideal candidate is passionate about customer experience, has excellent communication and customer management skills, and has the ability to manage customer relations through the entire customer lifecycle by reading customer metrics, being proactive, and understanding customer behavior leading to product engagement.
What You’ll Do:
- Define and optimize the customer journey while driving true value for customers
- Lead cross-functionally to drive customer success and help foster a company-wide customer success culture
- Drive alignment with Renewals, Expansion and Sales
- Define customer success involvement during the sales cycle
- Create dashboards and reporting to measure customer success
- Own key metrics (Upsell dollars, NPS, churn)
- Support core metrics for our company and our CSM team as a whole
- Propose improvements to customer success team’s organizational structure
- Achieve operational excellence
You Have:
- BS/BA or a combination of experience and education/training equivalent to a four-year college degree
- 1+ years of Customer Success Management within a SaaS organization
- Previous experience in a role working directly with customer success and onboarding teams
- Prior experience in the supply chain technology space is a plus
- Strong problem-solving, communication, and customer management skills
- Demonstrated ability to learn new concepts quickly and work hands-on in a team environment
Is this not the right job for you? No worries! Take a look at some of our other openings and see if there may be something else that catches your eye!