Since 2016, we have been simplifying the beverage ordering process for bars and restaurants all across the country. We’ve worked alongside some of the greatest bar managers, beverage directors, general managers, and other industry professionals to build a platform that alleviates the pain of ordering alcohol. Once and for all. Today we’re a well-funded, hungry team with an amazing culture. We’re changing a 240 billion dollar industry that is ripe and ready for innovation. Sound like something you’d want to be part of?

Provi is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. No one ever meets 100% of the qualifications. Provi encourages you to go ahead and apply for the job!

Provi is looking for an enthusiastic and charismatic Customer Success Manager who is passionate about providing exceptional support and ready to drive all clients to deep engagement and success on the Provi platform.

What you’ll be doing

Using your exceptional interpersonal skills to educate, train and support our customers on best practices, the use and benefit of the platform.

Building superior relationships, and delivering service and support to ensure customer retention and satisfaction.

Summarizing product feedback from customers and providing it to the operations + product team.

Inspiring clients to think strategically about how Provi can support their business needs.

Identifying trends in customer health and using your insights to ensure success for our clients.

What we are looking for

Excellent verbal and written communication skills and a love for using those skills to help others.

Ability to build relationships and develop rapport with clients and accounts.

Incredible organization and execution - skill at building and managing a to-do list while juggling priorities.

2+ years in customer support, success, or sales.

Superior phone presence. 

Creative thinking and excellent problem solving skills.

#BI-Remote

What’s in it for you

Hybrid Office Model: Flexibility to work where it is most effective for you!

Make an impact: Work directly with the management team to help grow the business.

Room to grow: Provi is growing fast and you should too. Learn and develop with us.

Benefits: Health, Dental, Vision, 401K, Commuter Benefits, Long/Short Term Disability, Employee Assistance Program. Very generous PTO and ½ day Fridays in the Summer.

Be a part of something big: Join a dynamic and innovative team that is working to change a major industry.

We’re on a rocketship. And we’re only going up! Working at Provi is a chance to take your career to the next level. By joining the company now, you’re getting an opportunity to grow as we grow. And, personal growth opportunities are limitless here. If you can dream it, you’re given the tools you need so you can do it. We wouldn’t be where we are today without our talented team who continually drive our product, company and culture forward.