At Tanvas, our mission is to make your interactions with touchscreens more interesting, more natural, and more engaging. We have developed a novel “haptic” touchscreen technology that not only tracks the fingertips, but controls what they feel: textures, edges, collisions, and even the illusion of shape on a featureless glass panel.  Tanvas is based in downtown Chicago's easy-access west loop neighborhood. If you’re looking for a vibrant, growing company whose culture is one of open debate, continual learning, independent work and peer-to-peer accountability, we are the right choice for your next career move.

The Role: 

We are seeking a full time Customer Success Manager whose chief responsibility will be to ensure that customers are successful with and are receiving high value from Tanvas products.  The role is responsible for advancing customers along the TanvasTouch adoption curve from incoming prospect, to paying customer, through education, development, and deployment. You will personally ensure that individual customer projects succeed, as well as build and maintain the processes to repeatedly deliver quality surface haptics experiences at scale.

Responsibilities include:

Cultivation of strong working relationships with current and future customers as well as creative, technical, installation and other members of the broader Tanvas ecosystem

• Assisting the sales team in following up with and educating new prospects.  
• Creation and management of a customer on-boarding and training program including development of training materials
• Guidance and project management of new customer integrations from idea to execution, keeping Tanvas’s participation within scope, on time, on budget 
• Development of internal processes for managing multiple projects and clients, tracking requirements and coordinating communication between customers and partners
• Project management internal projects 

The Candidate:

• Bachelor’s degree minimum
• 3-5 years’ experience in customer success, account management, or project management experience for an electronic hardware or software product
• Demonstrated ability to plan, coordinate, and execute with technical creative teams to project/program goals
• Must possess the software aptitude to quickly learn and communicate to others the key values, requirements, and best practices of using this new technology
• Process-oriented with an affinity for human-centered design and continuous iterative improvement
• Experience in creating customer onboarding and education programs, including development of training materials and interaction through web-based platforms
• Experience working with customer relationship management software and ticketing systems. 

Benefits: Full time Tanvas employees are eligible for paid vacation, full health and dental coverage and other benefits including H.S.A., commuter benefit plan, and 401K.

All candidates must have a valid U.S. work authorization.