Customer Success Manager - USA

Awesome new opportunity for an experienced Customer Success Manager to join an award-winning BI Software organization – you’ll work with some of the smartest brains in the sector and make a positive difference to customers around the globe.
With offices in the USA, UK and Australia, sales-i are rapidly expanding - Our culture is driven by our employees and we are proud of the awesome atmosphere we have created with plenty of social events, commitment to supporting good causes and free healthy snacks.
The Customer Success Manager will oversee existing customers, renewing contracts and upselling. You will be the main point of contact, ensuring clients see the value of using our software and are using it effectively.
 

What’s on Offer?

• Highly Competitive Salary 
• 401K Contribution Scheme
• Exhilarating, yet challenging environment – no 2 days are the same!
• Fantastic career and personal development opportunities
• Regular social activities and events
• Group volunteering and teambuilding

Key Responsibilities of the Customer Success Manager:

• Establish and manage a relationship with a cadence of communication for a book of customers.
• Renew expiring customer contracts to avoid churn.
• Proactively consult and oversee customers activity to recommend training and enable best practices.
• Lead upselling with training and additional offerings where available.

Skills & Experience Required:

• Previous experience in customer-facing Account Management or Customer Success role, within a B2B company (SaaS preferred), with bachelor's degree
• Read, write and speak in English to good standard
• Resilient to thrive in evolving environment
• Good at multitasking
• Ability to learn new software systems

Ready to join us on our journey?

If this sounds like a place you’d be proud to work, and you want to be part of a team that makes a real impact… then submit your Resume for this Customer Success Manager role via the button shown.