Customer Success Specialist at XSELL Technologies

| Chicago
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We are currently seeking a Customer Success Specialist to support our growing clientele. This position requires the ability to communicate effectively, analyze data, and work well with external partners and internal team members.

Ways You’ll Contribute

  • Support team leads with analysis and documentation
  • Analyze data and metrics to identify potential trending issues
  • Participate in recurring operations meetings with the Customer Success Team and customers to ensure positive relationships and outcomes are maintained
  • Advise internal departments of the customer's operational strategy
  • Provide product overviews and training at customer contact centers
  • Work cross functionally within the company to support customer outcomes
  • Respond to customer requests for product enhancements
  • Other job-related duties as assigned

What You’ll Bring

In order to be successful, you will need the following:

  • Bachelor's Degree
  • 1-2 years in customer service, call centers, or customer success organizations
  • 1-2 years Project Management experience a plus
  • 1-2 years of data analytics
  • Excellent written and verbal communication skills
  • Team oriented approach
  • Ability to self-start and solve problems
  • Must be eligible to work in the US

 

XSELL is committed to a culture of teamwork; where everyone works together to plan, do, learn, and continuously improve. We accomplish that by staying true to our core value.

  • Best Chapter: Every XSELLer is plugged in and focused on writing their “best chapter yet”, both personally and professionally. We believe in working hard to achieve success, but that success only comes if we are doing it together. We do this with a high level of humility, integrity and compassion towards out coworkers. We celebrate and recognize each other and have a lot of fun along the way.
  • Know Us By Our Results: We do what we say and say what we do. Our coworkers and clients will “know us by our results” – we welcome that and embrace transparency and measurement.
  • Do It The XSELL Way: Together we are building an inclusive culture full of top performing, talented people that are striving towards common goals with resilience. People will admire not only the work we do but also that we “do it the XSELL way” – as one team. We do this through strong communication, collaboration and accountability to each other.
  • Open for Business: We are always “open for business” – fiercely committed to improving ourselves, our team and our company. We stay curious and approach every situation as an opportunity to learn and grow.
  • Conversations Happen In the Room: Feedback is imperative to our collective success. We approach the “conversation in the room” with respect, empathy and candor. Our dialogue with each other is always open and honest.

XSELL Technologies is an Equal Employment Opportunity Employer and all employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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Location

170 N Sangamon, Chicago, IL 60602

An Insider's view of XSELL Technologies

What are some social events your company does?

The XSELLies is the must-attend event of the year! Think of a collab between high school yearbook superlatives, the Dundies, and inside jokes between coworkers - all on a red carpet event. With drinks in hand and music blaring, this is truly a time to celebrate our wins together as a company and appreciate all the people who got us to this spot!

Alina

Scrum Master

What projects are you most excited about?

One of our most exciting projects is getting to work through the teams' goals and initiatives for the upcoming year. Getting to collaborate with the best and brightest to come up with a vision for where we want to take the company is so energizing and motivating! It's very stimulating to think through how we can all best support each other.

Bianca

Corporate Development Manager

What are XSELL Technologies Perks + Benefits

Culture
Partners with Nonprofits
We are a proud partner with Delacreme Scholarship Program and St. Laurence High School
Friends outside of work
Eat lunch together
Diversity
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Happy Hours
Professional Development Benefits
Diversity Program
Promote from within
Paid industry certifications
Sales Assembly Certifications
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