Customer Success Specialist
Recognized by Inc. Magazine as “Best Place to Work in 2019,” Chowly values innovation, collaboration, and the open sharing of ideas. In our environment, your opinions count and contributions are recognized and rewarded. We understand that culture is paramount; our number-one priority is hiring people with great energy, who will add to and feel at home in our transparent, team-based culture.
Position Description
As a full-time Customer Success Specialist, you will forge relationships with restaurant owners and manage the customer life cycle. This starts with setting expectations of the functionality of the Chowly product, managing onboarding roll-out processes, and monitoring customer satisfaction. Internally, the Customer Success Specialist will collaborate cross-functionally with sales, marketing and operations teams to successfully retain and grow the client base. You will be supported by a high performing/close-knit team to achieve individual and team objectives and develop best practices to ensure customer engagement and Chowly’s strategic initiatives. If you are passionate about the hospitality/restaurant industry and looking for a fast-paced organization with high growth opportunity, Chowly is the place for you.
Responsibilities
Conduct daily client on-boarding calls to maintain a high level of customer satisfaction
Deliver superb customer experience through strong project management to drive positive outcomes in a timely manner
Proactively identify and manage customer issues
Collaborate cross-functionally with sales, marketing and operations team
Conduct regular outreach to current clients to ensure a quality experience
Meet and exceed monthly or quarterly targets related to client experience, traction, and retention metrics.
Nurture strong customer, point of sale, and third party online ordering partnerships by being a product expert and setting expectations of roll-out process
Driving additional value to customers through upselling and providing additional Chowly tools or services
What You’ll Need:
1 year Customer Success/Account Management or Customer Service experience
Exceptional active listening to build trust with clients
High attention to detail to prioritize customer needs
Restaurant staff or hospitality experience preferred
Previous experience using Salesforce (or similar CRM) preferred
Why Chowly Inc
Unlimited Paid Time Off, holiday leave, and remote work incentives
Employee stock option and 401(k) Plan
Convenient to public transportation with pre-tax commuter benefit
Health and Wellness Program and onsite gym
Robust medical, dental, vision, and health insurance