Ready to be a part of a fast-growing, bootstrapped, profitable startup? Do you love growing a business, driving revenue, and creating processes? 

As a Director of Customer Success, you will be responsible for generating revenue and optimizing utilization of Printavo. Your main goals are growing education customers and helping them use Printavo to the fullest. Think churn, upsells, renews and utilize. As the head of the department, you have the opportunity to craft the culture of a highly productive and effective customer success organization.

Who We Are

Printavo is one of the leading software solutions for the custom apparel industry. If you’ve ever ordered custom t-shirts it’s likely that our software was running the show at that shop. With the work of our amazing team, we power printing companies around the world helping them to stay organized and grow.

For You

• Direct ownership of your work

• See the effects immediately with our customers

• Become an early member of a fast-growing team

• Major growth and development opportunities

Who You Are

You’re analytical, education-focused and a problem solver. You don’t get discouraged easily and create solutions for a larger vision. You are comfortable with learning quickly, making decisions, measuring outcomes and iterating.

What You’ll Do

• Create strategy and measurements around utilization, churn, upsells and renewals

• Identify upsell opportunities and create campaigns to drive them

• Create long-term churn reduction plans and execute

• Increase and measure product utilization and revenue per account

• Continue experimenting with our client onboarding strategy to and defining what is the optimal experience for the clients

• Coordinating with Marketing to build out customer advocacy programs

• Building metrics, KPIs, and dashboards to report on and provide insights on client and revenue retention and expansion related initiatives

• Recruit & train team members to join Customer Success

Your Skills

• 3+ years managing client-facing teams in a start-up environment

• Proven ability to work in a cross-functional and fast-paced environment

• Excellent time management, organizational, and problem-solving skills

• Strategic thinking with the ability to define, pursue and prioritize various high impact business objectives

• Resilience: You don't fold under pressure. 

• Organization: You’re comfortable organizing bigger tasks into smaller ones

Awesome Perks

• Flexible work from home schedule

• Company matching 401k

• Healthcare

• Building gym

• Building bike parking