DIRECTOR, SALES TRAINING

| Chicago

Does helping people achieve their potential through amazing “aha” moment make you jump out of bed with excitement and anticipation? If you are thinking or screaming “YES!” then this role is for you! Conversant is seeking a Director of Sales Trainingwith the energy, experience and ability to design and deliver training programs that engage and inspire our teams. The programs range from new hire on-boarding, sales best practices to soft skills enrichment and team building. The role requires you to not only be an amazing person, but also capable of assessing business training needs, creating and facilitating proactive, responsive and reinforcement solutions, evaluating overall effectiveness and executing on future improvement strategies to achieve world-class training programs.

 

Responsibilities

· Facilitate and contribute to all Training Programs:

o   On-boarding program for new hires

o   On-boarding programs for individual Conversant teams

o   Early career development

o   Sales Excellence @ Epsilon for all revenue generating teams

 

· Follows the Training Lifecycle best practices

1.      Needs Assessment

o   Work with business and sales teams and leaders to collect data and learning needs and objectives

o   Identify skills, knowledge, and behavioral gaps

  1. Instructional Design

o   Understand instructional objectives and sequence content for best learning

o   Build partnership with SMEs and guide SMEs through content development

o   Research and synthesize content for courses using a variety of resources

o   Develop creative content and determine engaging delivery methods using adult learning best practices

  1. Training Delivery

o   Skilled in facilitation and coaching of sales related training programs and content

o   Webinars – Create interaction through delivery method.  Balance content delivery vs learning activities for participants.  Ease of use with WebEx.

o   Classroom - Balance content delivery vs learning activities for participants.  Make style adjustments as necessary as a facilitator.

o   Coaching – Develop sales and business apprentices to achieve sales success through execution of Epsilon sales best practices

  1. Evaluating learning impact

o   Gather feedback from stakeholders and training session attendees and apply feedback for continuous improvement

o   Observe and provide feedback on training materials prepared by other departments to insure the highest level of quality for all training content

 

·  Project Management – possesses full ownership of program(s) or project(s) for associates.

·  Documentation – capture, distribute, and archive training content effectively.

·  Technology – be well versed with learning technology and online course development tools such as a LMS or e-Learning authoring tool such as Captivate.

·  Research – stay current with industry trends and best practices and how to engage learning participants.

·  Relationship building and networking – development and maintain relationships with stakeholders, teams and participants.

 

Requirements

·  5+ years of sales training experience and/or 5+ years of sales experience

·  Four-year degree in Business, Communications, Organization Behavior, Psychology a plus

·  Preferred proven sales ability and success within the digital marketing space. (digital display experience is a plus

·  Able to coach and provide feedback to sellers and learners.

·  Able to facilitate small to medium group training.

·  Able to meet aggressive deadlines and handle 3-4 complex projects simultaneously.

·  Able to problem-solve and make decisions under pressure with limited guidance from others.

·  Able to work independently and motivate other team members.

·  Proficient knowledge of adult learning principles and techniques.

·  Proficient understanding of online learning and physical classroom environments.

·  Demonstrated competency in MS Word, Excel & PowerPoint

·  eLearning authoring tool such as Captivate

·  LMS system knowledge such as Cornerstone

·  Instructional design experience

·  Excellent written and verbal communication skills

 

 

 Conditions of Employment

All job offers are contingent upon successful completion of certain background checks which unless prohibited by applicable law may include criminal history checks, employment verification, education verification, drug screens, credit checks, DMV checks (for driving positions only) and fingerprinting.

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Technology we use

  • Engineering
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Location

101 N Wacker Drive, Chicago, IL 60606

An Insider's view of Conversant

What's something quirky about your company?

We have a company band, made up of anywhere from 30 to 40 employees at a given time. The band has a large following and performs at charity events around Chicago. They also perform a full set at Conversant’s holiday party each year at the House of Blues. My jaw hit the floor when I saw my peers up on stage rocking out.

Paul

Associate Automation & Infrastructure Engineer

What does your typical day look like?

My days are a mix of execution, idea generation and collaboration. Our focus on executing revenue-generating strategies for clients requires attention to quality while looking to automate and innovate our processes. My creative mindset comes into play daily when discussing how we should approach a client campaign and other objectives.

Omair

Client Integration Engineer

How has your career grown since starting at the company?

Conversant is deeply invested in helping you grow your career. I started as a Database Administrator and was promoted to Senior Database Administrator. After a brief stint away from the company, I was re-hired as a Senior Client Integration Engineer in Operations and am now a Senior Solutions Integration Engineer.

Susan

Senior Solutions Integration Engineer

How would you describe the company’s work-life balance?

Conversant has a very good work-life balance, including unlimited PTO. As a young adult, traveling around the world is one my top priorities and working with a company that aligns with that is a huge plus. I have had the flexibility to visit 7 countries. That flexibility is one of many things that has kept me at Conversant for five years.

Alba

Team Lead, Engineering

What are Conversant Perks + Benefits

Conversant Benefits Overview

At Conversant, we offer benefits and perks that enable our associates to thrive and foster a culture of innovation.

Culture
Volunteer in local community
Conversant participates in local community activities such as the Greater Chicago Food Depository, Off the Street Club, Chicago Cares Serve-A-Thon, Habitat for Humanity and Ronald McDonald House.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Conversant has a Social Committee that organizes social, charitable and sports activities.
Daily stand up
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Conversant's team fitness initiatives include intramural softball, volleyball and soccer.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Conversant provides back-up care benefits.
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Conversant hosts an annual summer boat party on Lake Michigan and a holiday party at the House of Blues, where our employee-run band performs the live entertainment all night.
Free Daily Meals
Game Room
Our game room includes Foosball, Shuffle Board.
Happy Hours
Happy hours are hosted at team's discretion.
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Conversant offers employees professional development opportunities like on-site training courses and the ability to attend job-related conferences and seminars.
Tuition Reimbursement
Lunch and learns
Conversant hosts lunch and learn meetings on occasion.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program and career mentoring.
Time allotted for learning
Conversant encourages employees to complete 48 hours of professional development training per year.
Online course subscriptions available
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