Divisional Sales Manager - Merchant Success, Groupon+ at Groupon

| Chicago
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Groupon+ is a top priority and evolutionary step for Groupon. By linking free-to-claim offers to credit cards and eliminating paper vouchers, we create an easy-to-use, frictionless experience for both customers and merchants. The Groupon+ team is rapidly scaling merchant supply and consumer demand in pursuit of highly ambitious targets. The following role plays a critical function in this mission.


As DSM you will oversee the management of the entire live merchant experience. You will be the leader of a set of teams within this department: Merchant Ambassadors (SWB), Strategic Account Managers (SAMs), and Account Managers. You will be responsible for the merchant experience from launch into perpetuity (including retention, re-engagement, optimization, and new product roll-out). As a new department, you will be instrumental in shaping the roles, functions, and processes. Your thumbprint, thoughts, and creativity will be key in iterating and innovating. As Groupon+ scales, you will play a key role in maintaining our massive merchant supply and hitting revenue targets. As Groupon+ evolves, you will help drive deal optimizations and new product adoption, as well. In this role, you’ll train, develop, and grow employees. You’ll lead through any ambiguity and build a strong, cohesive team.


Essential Areas of Responsibility:

  • Managing cross-functional employees of various levels

  • Owning and delivering on the merchant experience through efficiently running a team which handles:

    • Launches

    • Merchant value proposition reinforcement

    • Invoice/billing preparation and incrementality identification and communication

    • Optimization and new product offerings

    • Merchant retention and re-engagement

    • Maintaining a massive supply of merchants and the flow of revenue

  • Growing the merchant supply and revenue

  • Identifying, developing, and growing talent

  • Defining, revising, and creating processes along with operations

  • Demonstrate a commitment to Groupon Values & Leader Habits

  • The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary



Qualifications and Job Requirements:

  • 2+ years management experience.


Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local ecommerce marketplace, click here for the latest Groupon news. Plus, be sure to check out the values that shape our culture, guide our strategy and make our company a great place to work. And just don’t take our word for it. Hear from real Groupon team members and learn more about our employee resource groups. If all of this sounds like something that’s a great fit for you, then click apply and let’s see where this takes us.

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