Enterprise Account Manager (Chicago, IL)

| Chicago
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Our Story: 

Litera, headquartered in Chicago, IL, is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving more than 90% of the world's largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company recognized as one of the best places to work, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.

The Opportunity:

An Enterprise Account Manager is responsible for selling and delivering value from the full suite of Litera’s solutions into the largest law firms in the world. This is a high impact position that contributes to the company’s overall growth by managing day-to-day relationships with ~20 G100 law firms. The Enterprise Account Manager will work with internal team members to maximize the value Litera delivers to each firm, including building and cultivating “trusted advisor” relationships and supporting the sale of the full suite of Litera’s solutions. Litera believes in customer-centric growth. What matters is that our customers understand and realize the value of Litera’s solutions.

A Day in the Life:

  • Earn credibility as a trusted advisor for key contacts within each firm in your territory.
  • Actively listen, understand customer objectives, and articulate relevant technology and business trends and benefits.
  • Work cross-functionally to develop detailed account plans to expand relationships and grow our partnership within each firm.
  • Develop and implement opportunity plans supporting company goals and quota objectives.
  • Work hand-in-hand with your partner (the Enterprise Account Director) to deliver on the account and opportunity plans created for each firm.
  • Support each firm’s journey with Litera solutions to ensure they receive maximum value, including, but not limited to, migrations to new versions of the software and user training & adoption support.

Role Progression:

Within 1 Month, You Will:

  • Complete new hire onboarding including eLearning courses, instructor led training, role specific mentorship and more.
  • Begin outreach to build and cultivate customer relationships with CIOs, Managing Partners, IT Directors, and Individual Partners within G100 law firms.
  • Be prepared to effectively manage all steps in the sales & renewal process and track progress in CRM system.
  • Learn best practices, processes, and business tools used including Salesforce and Microsoft Outlook

Within 3 Months, You Will:

  • Be executing on a strategic account management & growth plan, built in collaboration with senior leadership and a cross-functional account management team.
  • Feel confident to create and deliver presentations, proposals, and product demonstrations with support from Pre-Sales and other team members.
  • Know how to effectively communicate Litera’s value proposition and lead strategic partnership conversations with Executive leadership at the largest global law firms.
  • Be well-versed in how to coordinate with internal teams including Sales, Marketing, Customer Success, and Sales Engineering to support strategic account management activities.

Within 6 Months, You Will:

  • Complete strategic account management & growth activities with a high degree of independence, while working collaboratively with management on the most complex issues.
  • Create innovative approaches to develop broader and deeper relationships within each of your firms.
  • Become a trusted advisor to existing G100 law firms.
  • Work new sales opportunities from beginning to end, resulting in new business.
  • Participate in bi-annual performance review process.
  • >50% travel once Litera's travel restrictions are lifted.

About You:

  • You are energized by navigating complex organizations and decision-making processes.
  • You can earn credibility as a trusted advisor with senior leaders and directors within large global organizations.
  • You have a strong desire to learn about and evangelize technology solutions to challenging business problems.
  • You are keen on organization, collaboration, getting things done, and routinely meet metric-based goals.
  • You are not only comfortable in a quickly changing environment, but you succeed in it.
  • Thrive on open transparency, communication, and collaboration internally and externally.
  • You have experience partnering with and successfully cultivating partnerships with enterprise level clients.
  • 5+ years of experience in selling to large/enterprise accounts.

What Sets Us Apart?

  • Have direct contact and work directly with our upper management team.
  • Super laid-back environment where hustle goes a long way and work is enjoyable.
  • Great opportunity to get into a fast-growing company and build something big.
  • Medical/Dental/Vision/FSA plus company sponsored STD, LTD and Life insurance.
  • No-wait, 401k plan with generous company match.
  • You’ll be challenged and encouraged to broaden your skills.
  • Regular social & philanthropic events.
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Technology we use

  • Engineering
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  • Sales & Marketing
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Our Chicago Headquarters is walking distance to all major train & bus stops. We are also just a short walk to bars and restaurants in the West Loop!

An Insider's view of Litera

How does your team reward individual success?

Litera is very generous when it comes to rewards and recognition. Just one example of this is how we recognize top performers in the organization every quarter based on our Core Values. The individuals get to spin a virtual prize wheel where they can win anything from cash, surprise birthday parties, or a new pair of shoes picked out by our CEO!


Manager, Recruiting

How do you collaborate with other teams in the company?

Our culture is heavily focused on collaboration and growth, and everyone is approachable, from the CEO right through to the developers. Though I'm in sales, I regularly speak with our customer success, product, and marketing teams.


Vice President, International Sales

How has your career grown since starting at the company?

The best part of working here has been the opportunity to grow and learn. I started when I was 23 and have had many different roles and responsibilities on my journey with the company.


Product Manager

What is your vision for the company?

At Litera, we know that a great culture emerges from the people you hire. We hire the best and brightest, and take pride in taking care of our employees who in return, take care of us and our clients.


Chief People Officer

How do your team's ideas influence the company's direction?

I'm inspired by the talented group of people I work with. One of the many benefits of working with a small company is that everyone has a direct impact on the outcome of our business. There is a sense of pride and ownership.


Business Analyst

What are Litera Perks + Benefits

Litera Benefits Overview

Litera proudly offers a comprehensive suite of benefits designed to serve the diverse needs of our unique workforce. While we are committed to enhancing and expanding our benefit offerings, the information in this document is meant to familiarize you with the benefits and programs currently in place.

Your medical, dental, vision, commuter benefit, and traditional 401k payroll deductions are through a pre-tax plan. The plan provides tax savings by reducing employee premiums from gross salary prior to calculation of federal income and Social Security taxes.

Volunteer in local community
We believe in giving back to our community. All full time employees are given one Volunteer Day Off per year that can be utilized at any point. Some employees even coordinate to participate in groups.
Partners with Nonprofits
Litera partners with Cardz for Kidz, Comic Relief, Genesys Works, & more!
Friends outside of work
Eat lunch together
Intracompany committees
There is always something going on at Litera thanks to our Employee Engagement Group. From baking contests, step challenges, desk decorating, and giving back to organizations in need.
Daily sync
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
All hiring managers will going through certifications before hiring at Litera. In order to be a certified hiring manager, you must go through unconscious bias training.
Diversity manifesto
Diversity Employee Resource Groups
Litera's Diversity & Inclusion Champions Network has one major goal which is “to make Litera a safe space where every employee feels like they can bring their whole self to work".
Hiring Practices that Promote Diversity
Litera has completely revamped our hiring process. You can expect: inclusive job descriptions, certified pre-employment assessments, diverse interview panels, & a shift in assessing our culture fit.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Litera employees can contribute up to $3550 annually for individuals & $7,100 for families to their FSA.
Disability Insurance
Dental Benefits
Our dental plan covers 100% of preventative services, 80% of basic services, and 50% of major services.
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Our plan provides employees with free access confidential assistance to help you and your family meet the challenges that life, work and relationships can bring.
Retirement & Stock Options Benefits
401(K) Matching
Litera provides employees with a 401(k) matching plan managed by Principal. We match 4% of contributions up to $11,400 maximum on each paycheck with immediate vesting .
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Our remote work program includes working remotely on occasion as needed.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Home Office Stipend for Remote Employees
During COVID, have provided extreme flexibility with working hours, provided all team members with a cash bonus to purchase items to enhance their “home office"
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Customized development tracks

Additional Perks + Benefits

As a global company, Litera strives to put diversity & inclusion at the forefront and make it a constant topic of conversation. Our employees come from all walks of life and we find it essential to embrace all cultures and backgrounds.

Our core values are the key driving forces behind nearly everything we do! From collaborating with one another to assisting our customers, our values are always front and center of the way we work at Litera.
Our open work setting means each team is accessible and our executives are always approachable. This focus on open communication and transparent leadership contributes to a unique and cooperative work environment.

We are extremely focused on career growth and opportunities for professional development for our employees. Our outstanding recognition program shines a spotlight on employees that go above and beyond by celebrating their hard work and wins.

Our employees are driven, energetic, passionate, and have the ability to make a direct impact within the company. We may be biased, but we believe our people are the best and brightest in the industry, and we’re always looking to expand our team!

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