Grubhub
Chicago, IL

Enterprise Accounts Associate at Grubhub

| Chicago
!Sorry, this job was removed at 6:44 p.m. (CST) on Monday, February 24, 2020

About The Opportunity

Here at Grubhub we’ve been dedicated to giving diners the most convenient way to order food from their favorite restaurants (whether that’s a late night Chalupa from Taco Bell or a salad for lunch from a local restaurant the day after they enjoyed said late night Chalupa).

 

While we are food-obsessed, we are also customer-obsessed. We look to constantly innovate our technology so our diners’ food experience is memorable, restaurant owners get more business and individuals across the country looking for work can deliver the food from the restaurant to the diner flawlessly. We take great pride in knowing that we are a part of 21.2 million diners food ordering experience and we are partnered with 140,000 restaurants in 2,700 US cities across our suite of apps (Grubhub, LevelUp, Seamless, Tapingo, AllMenus and MenuPages).

 

Want to be a part of the biggest movement in the US that is moving eating forward? If so, we want to talk to you - and hear what’s your favorite restaurant for food delivery!

 

Summary:

The Associate, Enterprise Accounts role is the key contact for all Grubhub Enterprise Marketplace franchised accounts. You will be tasked with developing successful client partnerships by overseeing experiences and expectations while building the value of Grubhub and its affiliate sites. Your goals will focus on launch, retention, account maintenance, and revenue generation of franchised accounts. Working with internal stakeholders, you will be responsible for coordinating across multiple engineering and operational teams to help ensure a successful launch. Post-launch, you will be communicating with clients on a regular basis, maintaining a high retention rate of your portfolio, as well as exploring ways to grow each account.

Some Challenges You’ll Tackle

  • Have a pulse of individual Franchisee relationships
  • Upsell Franchisees on rate increases and marketing opportunities 
  • Complete regular Quarterly Business Reviews with key franchisees
  • Manage internal administrative tasks in Salesforce
  • Assist corporate Account Advisor with compiling information for client meetings
  • Join weekly Client calls with corporate Account Advisor as needed
  • Execute regional marketing campaigns
  • Increase revenue across book of business and reduce churn
  • Manage restaurant trainings with Elite Care team
  • Manage market closures: market, holiday, natural disaster
  • Follow-up on requests from the Care Team
  • Route all escalations in a timely manner to correct internal departments and ensure proper expectations are set and met with franchisee partners
  • Franchisee partnership retention and general account maintenance 
  • Attend brand conferences as the face of Grubhub and bolster franchisee relationships

You Should Have

  • Account Management or experience working with large clients is a plus
  • Dynamic personality who possesses a positive attitude and desire to be great
  • Coach-ability. Open to new ideas and feedback. Constantly looking to improve your skills
  • Excellent communication skills (verbal & written)
  • Comfortable making outbound dials on the phone
  • Passion for working in a fast-paced, evolving environment
  • Experience working with or selling to restaurant owners a plus
  • Experience with Salesforce.com or similar CRM a plus
  • Ability to work in MS Excel and Google Sheets to manipulate data

 

Bonus Points:

  • Knowledge and interest in digital food ordering
  • Are a really big foodie or have worked in the foodservice industry

And Of Course, Perks!

  • Flexible PTO. It’s true, no strings attached and all the time you need to recharge.
  • Better Benefits. Get quality insurance, flex-spending accounts, retirement options and commuter perks.  
  • Free Food. Kitchens are stocked and free Grubhub each week.
  • Stock Up. All of our employees are owners, in fact, they’re granted Restricted Stock Units, which means we’re all in it to win it.
  • Casual Culture. Catch rays on the rooftop or get comfy on a couch and get to know your coworkers — because work, should be a place you want to be.


 

Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to talentacquisition@grubhub.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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Where we are

111 W. Washington St., Chicago, IL 60602

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
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What are Grubhub Perks + Benefits

Grubhub Benefits Overview

Health and Wellness: We provide programs that support your overall well-being such as generous medical benefits, employee network groups, company-wide fitness challenges, a comfortable and casual workplace! We also support our parents by offering 8 weeks of paid parent bonding time, a 4 week returnship program, and 6-8 weeks paid medical leave.

Learning and Career Growth: Your personal and professional development is a priority at Grubhub. From your very first day here, you are empowered to lead and be an active participant in your career growth. We provide continuous learning opportunities, trainings, as well as coaching and mentorship programs.

PTO. It’s true, Grubhub employees are provided a generous amount of time to recharge their batteries.

MealPerks: We never let our people go hungry! We provide our employees with weekly credit to use on Grubhub, and offer company-wide meals several times a year to bring our Grubhub family together.

Fun: Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful initiatives across our offices. Some of our popular past events include: Wing-eating contests, Grubtoberfest, 5k Runs, Bring Your Child to Work Day, regular happy hours, and more!

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Promote from within
Time allotted for learning

Grubhub Careers Chicago
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Chicago
1 month ago
Track pricing changes and monitor impacts to daily fees. Quantify and report on impacts of promotion to financials. Analyze trends in Driver Pay and identify the impacts driving the components of cost. Runs management reports on a regular cadence. Complete and submit weekly and monthly  forecasts for responsible business lines. Support month end and quarter end close processes. Collaborate with Marketing, Enterprise Team, & Pricing to ensure finance has a comprehensive list of all promotions/free delivery. Communicating business results to director- and executive-level leadership. Analyze variances from YoY and previous forecasts and provide explanations of results. Provide ad hoc analysis and special projects as required and quickly get to a conclusion.

Business Analyst

Grubhub
Chicago
1 month ago
To succeed in this role, you must be innately curious, deeply analytical, highly driven and a strong communicator. Monitor KPIs and business drivers for specific departments - Sales, Product, Logistics, Marketing and Care - highlighting trends and investigating underlying causes of variance. Perform advanced analytics to better understand the critical drivers of our business – including but not limited to diner behavior, restaurant relationships, product engagement, and market-specific performance. Effective analysis is only possible with good data - be a champion of data accessibility, accuracy and quality for the Finance team by partnering with our Data and Technology groups. Prepare KPI reports distributed daily, weekly and monthly to the Executive and Senior Teams. Help prepare presentations for Board of Directors and Executive Team. Be curious! Find data nuggets, trends and other analytical goodies that help us grow faster and generate more profit.

Product Designer, Design Systems

Grubhub
Chicago
1 month ago
Craft system-level design elements which function across diverse user experiences, from diners to drivers, restaurants and internal users . Collaborate with a team of talented systems designers to steer the overall direction of Cookbook, Grubhub's Design System. Thoughtfully contribute to our component documentation and design guidelines. Work with marketing to ensure consistency with brand look & feel and maintain brand assets (fonts, logos, illustrations, etc.). Work with autonomy, initiating design discussions like whiteboarding sessions and participating in design spikes. Advocate for, and teach other designers, engineers and product managers how to use our design system. Collaborate closely with engineering & product to unify our visual language, components, and frameworks. Collaborate with key partners to measure the success of proposed & existing patterns. Refine & maintain existing tools for designers and developers – research, develop and implement new tooling and practices. Work to ensure our design system is up-to-date and easy to work with in design and prototyping tools. Help serve as 'translators' between design and engineering.

Sr. Manager, Market Operations

Grubhub
Chicago
1 month ago
We’re looking for an exceptionally analytical operations leader with a roll-up-your-sleeves attitude to join the Market Operations team.  You’ll be responsible for a team of Market Managers and regional oversight of markets with direct oversight of the growth and health of the business.  A real self-starter, you should have a passion for solving hard problems -- plus a proven track record of getting things done.

Technical Lead - Catalog

Grubhub
Chicago
2 months ago
As a Technical Lead in Catalog, you will have a leading role in delivering products for our restaurants to manage what they offer our diners. You will design and develop scalable distributed systems that will enable enterprise brands such as McDonald’s and Taco Bell to integrate with the Grubhub marketplace. You will also work on the systems that power our restaurant tablet application. You will also maintain and improve the software and development process to accelerate the teams delivery of value to the business.

Market Manager

Grubhub
Chicago
2 months ago
Drive growth and profitability in the business by ruthlessly managing the P&L; understand the key business levers and effectively execute them. Analyze trends and underlying issues within the business; you should be well versed the mechanics of a three-sided marketplace and the different ways to spur growth on all sides. You'll be responsible for solving problems; diagnosing issues in a data-driven manner, identifying the root cause and implementing solutions. Effectively communicate learnings from analysis of the business to provide recommendations cross functionally with Product, Sales, Marketing to ensure that we’re pacing ahead of targets   Network within your market by building and strengthening relationships with strategic restaurants, corporate clients, and drivers; these are key constituents in our marketplace and important to our growth. Work closely with Senior Market Operations Leadership to identify opportunities and deliver on service, profitability, and growth expectations.

Manager, Operations

Grubhub
Chicago
2 months ago
Work closely with the Leader of Restaurant Fulfillment and cross functionally to manage internal and outsourced workflows to hit targets. Train, coach, motivate, and manage a team of fulfillment specialists and data entry vendors to achieve business and individual results. Identify opportunities to improve effectiveness and efficiencies with processes, tools, product offerings, and employee development. Develop effective coaching strategies and content for team meetings. Encourage transparency and align broader company initiatives with department goals. Coordinate with the Restaurant Network leadership team to ensure proper communication and alignment across teams. Be a respected leader while maintaining our collaborative and dynamic team culture. Develop clear expectations and instill accountability for employees across all aspects of their performance. Cultivate an open fulfillment environment while maintaining competition and self-reliance. Encourage employees to contribute new ideas and solutions to problems. Take on projects as needed by the Restaurant Network.

Director of Enterprise Sales

Grubhub
Chicago
2 months ago
Leads the Enterprise Sales Team for the full suite of Grubhub Enterprise Cloud products including Marketplace listing, rewards & loyalty, Delivery-as-a Service, and more. Targets include any restaurants with over 25 units and $50M in annual sales. This role is responsible for establishing sales territories, quotas and goals, and establish training programs for sales representatives.

Manager, Restaurant Accounts

Grubhub
Chicago
2 months ago
As a Manager in our Restaurant Accounts department, this position will be leading and developing a team of Account Advisors. The Account Advisor team's focus is to expand our restaurant relationships by selling and servicing existing restaurant clients.   

People Solutions Partner (Employee Relations)

Grubhub
Chicago
2 months ago
We are looking for an Employee Relations expert with deep experience with employment standards, workplace investigations, Code of Conduct violations, and resolving employee/manager conflicts. You are not only a hands-on operator, but also a builder who can assess and improve our strategic, people-centric programs in order to develop an exceptional employee experience.  You are a self-motivated problem-solver, who is poised and straightforward with all your colleagues. You are trustworthy, flexible and emotionally mature, and flourish working collaboratively with people who share these values. You are also data driven and through a combination of intelligence, experience and information can drive systemic improvements over time.

Restaurant Fulfillment Specialist

Grubhub
Chicago
2 months ago
Facilitate the onboarding of new accounts with the goal of getting them live on the platform as quickly as possible. Build and manage the client relationship during this onboarding experience to exemplify our Customer Obsessed value. Coordinate with both restaurant owners and internal GH teams to get restaurant accounts built and live on the platform. Examples of internal collaboration include scheduling photoshoots, partnering with the logistics team to ensure equipment is shipped, and working with the Sales team to confirm restaurant submissions are valid. Influence Restaurant Owners and provide insights on the value of getting onto the platform as quickly as possible to align with your goals and company goals. Proof contracts, menus, tax details, and more to ensure documentation lines up with GrubHub standards & legal responsibilities. Provide guidance to Restaurant Owners on their menu content, self-service tools, and different features Grubhub offers.

Data Scientist I (Marketing)

Grubhub
Chicago
2 months ago
The Marketing Data Science Team is looking for a team player to help build out the next generation customer acquisition and retention systems (i.e., keyword bidding and email marketing).  We function very much like a startup, working quickly from raw data all the way up to designing and deploying AB tests. We directly communicate with our customers and have significant impact on overall company performance.  The data scientist in this role will spend time learning the systems and the business and is expected to eventually work on his / her own marketing campaigns!

Sr. Manager, Corporate Communications

Grubhub
Chicago
2 months ago
The ideal candidate is enthusiastic, resourceful, determined, and entrepreneurial with experience in creating, managing, and executing proactive campaigns that tell a company’s story, reinforces brand promises, and highlights points of differentiation in a highly competitive landscape. This person will need to handle several concurrent projects, act as a trusted advisor to members of Grubhub’s executive management team and manage/mentor team members. This person will also work closely with the rest of the team to create and tell new higher-level corporate narratives, and ensure consistency in messaging across all our lines of business. Strong writing and storytelling skills are a must, as well as the ability to keep up with a fast-paced environment.

Cloud Applications Administrator

Grubhub
Chicago
3 months ago
Responsible for standard configuration, user administration, security, workflow, data management and integrations for applications such as Okta, Slack, DocuSign, Five9, ServiceNow, Jira and Confluence. Manage configuration of new SaaS systems in Okta to streamline delivery of services to the user community. Work with key stakeholders on implementing new SaaS applications with SAML, provisioning, deprovisioning and proper security roles. Lead meetings and document agenda tasks / notes with various stakeholders, aid in translating business requirements into technical requirements. Assist in setting up Service Level Agreements (SLAs) and monitor SLA workflows. Create and track ticketing requests, answer technical and application configuration questions as needed. Assist in troubleshooting patch and release management issues with an understanding of third party software integrations. Experience with Apple and Windows desktop OS, server and database technology. Develop and maintain system processes and documentation mapping contract entitlements to access rules, utilizing an understanding of directory system attributes and functionality.

Account Advisor (Mandarin- Speaking Preferred!)

Grubhub
Chicago
3 months ago
As an Account Advisor, you will be managing a portfolio of restaurant accounts. You will be tasked with helping your portfolio of restaurants get the most out of using Grubhub and consulting with them to have the most ideal menu page for our diners. Increasing their conversion number and building the value of GrubHub will be key!  As an Account Advisor, you will be responsible for growing and expanding our relationships with all your restaurants.  

Inside Sales Manager

Grubhub
Chicago
3 months ago
Work closely with the Senior Manager of Restaurant Sales and the Director of Restaurant Sales to lead an inside sales team. Train, coach,  motivate, and manage a team of Sales Executives to improve individual results. Identify opportunities to improve effectiveness and efficiencies with processes, tools, product offerings, and employee development. Use Salesforce.com to develop regular tracking and reporting of key performance metrics and translate these metrics into implications and recommendations. Develop effective coaching strategies and content for team meetings. Encourage transparency and align broader company initiatives with department goals. Monitor success outcomes from each team member through the creation of recognition programs, dashboards, and leader boards. Coordinate with The Restaurant Sales Management Team to ensure proper communication and alignment across teams.

Product Data Analyst (MUST have SQL exp.)

Grubhub
Chicago
3 months ago
Participate in defining products and roadmap projects. Provide insights into product usage to inform innovation or areas of weakness. Work closely with other product team members to help understand how you can provide data to power decision making. Gathering and unearthing unmet customer needs through research, data analysis, user experience analysis and testing, competitive research and any other relevant tools. Be able to prioritize and handle multiple requests for information at any one time. Understand how user interactions translate to data that you can provide insights to.

Sr. Analyst, Marketplace Growth

Grubhub
Chicago
3 months ago
Grubhub is looking for an innately curious, deeply analytical and highly driven Sr. Analyst to join our Marketplace Growth team. The Marketplace Growth team determines and drives optimal investments across our three-sided network (restaurants, diners and drivers), hyper-locally.  In this role, you will be responsible for knowing the ‘who, what, and whys’ of our marketplace - continuously digging into trends and defining opportunities to drive our investment strategy. This role reports to the Manager of Marketplace Growth and works closely with senior leaders across departments. We are looking for a data-driven person with operational experience who knows who knows how to move quickly, work cross-functionally, take smart risks and leverage insights to drive outcomes.

Director of Data Engineering

Grubhub
Chicago
4 months ago
Grubhub is looking for a experienced Director of Data Engineering to build and lead all our Data Warehouse and Data Pipeline efforts. You will be heading multiple teams of passionate and skilled database engineers responsible for building and owning batch and streaming data pipelines that process tens of terabytes of data daily and support all of the analytics, business intelligence, data science and reporting data needs across the organization. Grubhub Big data platforms are cutting edge and built primarily around a few core technologies including AWS EMR, Hive, Cassandra, S3 and Redshift for data storage. Apache Spark, python and Scala for data processing, Presto query engine and Azkaban for workflow management. You will also be interacting with several other technologies in the ecosystem primarily from acquisitions, partners or affiliates including Mysql, Postgress, SQL Server, Salesforce etc.

VP, Head of Communications & PR

Grubhub
Chicago
5 months ago
The ideal candidate has experience building successful national and local PR programs, and a demonstrated ability to manage issues and overall media relations strategy. This person is enthusiastic, resourceful, determined and entrepreneurial with experience managing strong internal and external clients. He or she will need to manage multiple projects simultaneously and serve as a trusted advisor to Grubhub’s executive team. Strong writing skills and the ability to maintain a sense of calm and humor in the midst of a fast-paced and constantly evolving space are instrumental to success.

Account Advisor

Grubhub
Chicago
5 months ago
As an Account Advisor, you will be managing a portfolio of restaurant accounts. You will be tasked with helping your portfolio of restaurants get the most out of using Grubhub and consulting with them to have the most ideal menu page for our diners. Increasing their conversion number and building the value of GrubHub will be key!  As an Account Advisor, you will be responsible for growing and expanding our relationships with all your restaurants.  

Director, Product Management

Grubhub
Chicago
5 months ago
As a Director of Product Management at Grubhub, you will be responsible for developing and delivering the product roadmap and execution for a broad swath of initiatives for our Delivery organization. You will have direct responsibility for the oversight and thought leadership of multiple product managers and teams within the Grubhub organization. You will collaborate across the organization with Senior Leadership and critical business stakeholders, and be responsible for the the evolution and optimization of Grubhub’s delivery fulfillment experience.  You will report directly into the VP, Product for the Grubhub organization, based in our Chicago office.

Site Reliability - Software Engineer II

Grubhub
Chicago
5 months ago
We are adding more software- and service-focused SREs to ensure reliable delivery of projects (and food!). SREs in the Delivery group care for all services related to our driver network and logistics technologies. We work on the design of complex systems such as our automated dispatching algorithm (think traveling salesman problem) at an incredible + highly available (multi-dc) scale. This includes how our delivery partners interact with our systems to accept new assignments and deliver your food, the services (and algorithms) which dispatch work to delivery-partners to maximize efficiency while ensuring on-time deliveries, how delivery partners are paid, and so much more!

Inside Sales Executive

Grubhub
Chicago
5 months ago
The Grubhub Inside Sales Executive role is a great opportunity to leverage your sales skills to make an impact on our rapid growth immediately. Plus, you’ll be selling restaurant owners exactly what they already want: more business. Our current Sales Executive’s love the team events, contests, and of course the meal perks. This is the place to hone your sales skills, and make great money doing it.   You’ll be on the front lines of building Grubhub’s national restaurant partner network. You’ll research and consult with restaurants, contact the decision makers, and show them how Grubhub can benefit their business. You’ll need to be resourceful, persuasive, determined, competitive, and have the ability to easily connect with people from all walks of life.   We reward our Inside Sales Executives with competitive pay (base salary + uncapped commission), contests, the ability to travel, and a work environment that breeds success. Do you want to be the best? Do you think you have what it takes to join our top performing Sales Executives and want to be recognized for your work?  We only hire top talent, and we’re excited to learn more about your goals and achievements.

Account Advisor, Enterprise Accounts

Grubhub
Chicago
5 months ago
The Enterprise Mid Tier Account Advisor is the key contact for all Grubhub Marketplace Enterprise-level accounts. You will be tasked with developing successful client partnerships by overseeing experiences and expectations while building the value of GrubHub and its affiliate sites.  Your goals will focus on launch, retention, account maintenance, and revenue generation of Mid Tier group accounts. You’ll be charged with onboarding the brand and key stakeholders, driving the technical integration, operation and launch deadlines. Working with internal stakeholders, you will be responsible for coordinating across multiple engineering and operational teams to help ensure a successful launch. Post-launch, you will be communicating with clients on a regular basis, maintaining a high retention rate of your portfolio, as well as exploring ways to grow each account.

Site Reliability Engineer I

Grubhub
Chicago
5 months ago
We are adding more software- and service-focused SREs to ensure reliable delivery of projects (and food!). SREs in the Restaurant group care for all services related to restaurant-facing technology. This includes order transmission, POS integrations, catalog services, and some internal-facing tools for adjusting orders and assisting diners. We are an extremely critical team, highly passionate about ensuring orders get to restaurants and diners get fed as quickly as possible.