Exception Desk Coordinator
About Guaranteed Rate:
Guaranteed Rate is the 5th largest retail mortgage lender in the U.S. By offering industry-leading tools, low-rate mortgages and unparalleled customer service, we’ve become the Home Purchase Experts®. At Guaranteed Rate, we think big—pushing beyond what most people believe is possible. We strive to work with the best of the best, building business with the best referral partners and hiring the best employees—allowing us to deliver world-class customer service. Our goal is to make sure every customer has a great experience. Headquartered in Chicago with 5,000+ employees in 300+ offices across the U.S. and licensed in all 50 states, we’ve helped thousands of homeowners with more than $37 billion in home purchase loans and refinances in just the past year alone.
What’s the Role?
Guaranteed Rate is seeking detail oriented professional for the Secondary Marketing department. The Exception Desk Coordinator position involves reviewing and approving the pricing of loans. The position requires analytical thinking and the ability to be able to work well within a fast paced environment. Excellent verbal and written skills are necessary for communication with sales and management. Mortgage experience is not necessary, but is a plus. Loan officers/processors will be able to transition quickly to the position. This is an entry level position within the Secondary marketing department with the opportunity to advance within Guaranteed Rate.
Responsibilities and Qualifications:
- Works directly with sales and sales management to review pricing and find solutions.
- Works directly with senior management to address issues proactively.
- Mathematical problem solving for potential inaccuracies.
- Decision making in a consistent and logical manner.
- Handles inbound calls and emails to provide a satisfactory customer service to sales.
- College degree preferred
- Proficient with MS/Outlook/Excel
- Positive, team player
Guaranteed Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.