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Implementation Consultant

| Chicago

About The Role

The Implementation Consultant is a liaison to our clients and provides support throughout the implementation process, from first touchpoint to final go-live. This role provides consultation and expertise to clients on implementing and utilizing Yello product solutions within the recruiting industry.  The Implementation Consultant works with client project teams to define implementation project scope, develop project plan and timeline and determine necessary resources to execute.  During the implementation, the Implementation Consultant guides the client design teams on recommended configuration decisions, and then configures the final approved requirements into the Yello solution and works with the client team to test and deploy to the client end users.

How You'll Make An Impact

  • Introduce clients to the Yello implementation process and manage client expectations
  • Customize implementation project plans per client based on client feedback and scope of work 
  • Act as a Yello product expert and perform demos of our comprehensive software solution for users in the recruiting space
  • Lead client through the gathering of requirements for system customization. Consult client on best practices and recommendations as they make key decisions on the configuration of their Yello platform.
  • Configure Yello system per client requirements.
  • Oversee UAT (User Acceptance Testing) process, including test script creation, feedback & defect review, and resolution management
  • Host “train the trainer” sessions with client Super Users who will deliver your insights to broader internal teams
  • Ensure customer satisfaction throughout implementation, with thorough communication, responsiveness, and timely follow-up
  • Ensure quality and service standards are met, including execution of client contractual deliverables related to the implementation process and achievement of standard client satisfaction metrics
  • Detect potential issues and proactively offer solutions when issues threaten to delay the project timeline or impact budget or business operations. Escalate project risks to implementation leadership as applicable.
  • Advocate for client needs/requests cross-departmentally
  • Identify upsell opportunities
  • Travel to recruiting events or client sites as needed
  • Contribute feedback and best practices to the implementation team for continuous improvement of our processes and client experience

What We're Looking For

  • 2-5 years of experience related to recruiting or implementation at a saas organization
  • Bachelor's degree required
  • Ability to handle multiple, complex priorities and balance the needs of each according to business impact
  • Project management experience and a proven ability to meet deadlines
  • Demonstrated ability to coordinate cross-functional teams to resolve complex issues within a designated time frame
  • Attention to detail and ability to adapt quickly to our proprietary, solutions-driven recruiting software
  • Exposure to different Applicant Tracking Systems (ATS) is a plus
  • Excellent written, verbal and presentation skills 
  • Microsoft Suite (Excel, Word, PowerPoint) experience preferred
  • Self-starter, strong organizational, presentation, interpersonal and consultative skills are a must

Additional Information

We are the trailblazers in our space and we continually strive to learn and grow, but there is always time to celebrate a colleague's birthday or a recent success. We dress casually, have one of the best views in the city and the whole team sports Apple laptops. Our CEO Jason Weingarten and President Dan Bartfield always have their office doors open. And with opportunities for professional advancement, medical, dental and vision insurance, and a 401K match – Yello has you covered.

  • Yello is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
  • Candidates local to Chicago are preferred.
  • You must be authorized to work in the United States.
  • Must be able to sit or stand for continuous periods of time
  • This role frequently communicates/interacts with individuals, must have strong written and oral communication skills
  • Yello reserves the right to assign or reassign the responsibilities and requirements to this job at any time
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • ElasticsearchDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • FigmaDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • WrikeManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

We're located in the Loop, a block from the Art Institute and Millennium Park. Our office offers panoramic 360 degree views of Chicago.

What are Yello Perks + Benefits

Yello Benefits Overview

Health
Wellness
Financial
Giving
We've got you covered!

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Yello has a number of committees and groups including the Flair committee as well as [email protected] and [email protected] (to name a few)
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Company sponsored short-term disability insurance covers 100% of annual salary for up to 13 weeks.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Company sponsored life insurance is equal to 1 times an employee's annual salary.
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Yello provides employees with a 401(k) matching plan managed by John Hancock. We match 3% of contributions with a 4-year vesting schedule.
Company Equity
Yello offers equity to employees at their 1 year anniversary.
Performance Bonus
Yello's performance bonus is an annual bonus of up to 10% of an employee's base salary. Payout is based on company and individual performance.
Match charitable contributions
While we don't match yet, we value giving back to causes that create a positive social impact. Through Percent Pledge, we help employees seamlessly give monthly to their favorite causes
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Yello offers employees professional development opportunities like the ability to attend job-related conferences and seminars.
Tuition Reimbursement
Lunch and learns
Yello hosts lunch and learn meetings twice per month.
Cross functional training encouraged
Promote from within
Time allotted for learning
Yello has a 'Learning Day' every 2 weeks on Friday to allow employees to set aside half a day for learning of any kind.

Additional Perks + Benefits

Yello sponsors office sports leagues and offers discounted memberships to Chicago Athletic Clubs. • Yello is dedicated to supporting career progression through professional development opportunities, mentorship and continued education • Yello offers the benefit of a student loan repayment plan and a 529 plan through BenefitEd with an annual company match to help you or your family continue your financial health. Yello offers healthy catered lunches each week and 2 fully stocked kitchens with fresh fruit and snacks to keep you nourished.

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