Chicago, IL (Preferred) | Remote Work Considered
 

Unific seeks a Jr. Ecommerce Marketing Success Coach to join our growing customer sales and support team. In this role, you will be a hybrid of both support and sales! You will play a critical part in providing prospects and customers timely technical support and issue resolution while also offering product recommendations and answering sales inquiries.

This position offers a base salary with monthly bonuses for achieving company and personal goals. Ecommerce Marketing Success Coaches who demonstrate high performance and commitment will have the opportunity for career development and advancement within multiple areas inside Unific.

On a day-to-day basis, you will:

• Learn about our customers, how the ecommerce world works, the technologies we work with and more … this role is the gateway to growth in our organization!

• Navigate a high volume of product and sales related inquiries

• Help remove technical barriers for our users and recommend software best practices

• Research, troubleshoot and resolve issues for our customers

• Conduct customer support and consultative pre-qualification of prospects for Unific’s sales process via phone, live chat, and email

• Set up high-quality appointments with the appropriate sales team members for deeper discussions about Unific ecommerce growth solutions and services

• Identify and deliver best next steps or resources to assist customers and users

• Collaborate cross-functionally within Unific to improve the experience for our customers/users alike

We’re looking for people who have:

• A track record of high achievement

• Excellent written and verbal communication skills

• A strong technical aptitude to help our users succeed

• A passion for helping our prospects’ businesses grow

• Initiative to find the resources needed to be successful in this role

• An ability to work collaboratively to solve problems

• The ability and desire to work in a fast-paced, challenging environment with peers who challenge you to be better

• The desire to meet and exceed measurable performance goals

• Natural curiosity and passion

• A "one-speed" energy with a highly self-driven sense of motivation

• Previous sales experience at a SaaS/technology company where you demonstrated the ability to meet or exceed sales quotas (a plus, but not required)

• Previous experience with Ecommerce, Marketing Automation and/or Chat tools (a plus, but not required)

Working at Unific

Unific is a fast growing, investors-backed company with employees across the US, India and the Philippines. With an abundance of high-quality opportunities for growth, we are building a top-notch team of passionate people that want to put our customers first, execute well, move fast and have fun. We care about building and delivering solutions that create value for our customers. We believe in being honest and transparent in all facets of the business, including communications between team members and with our customers. We hold all of our team members to high standards and expectations, but also provide all of the tools and support to make every team member successful.

About Unific

Unific is at the forefront of global ecommerce innovation. We are the only Integration Platform as a Service (iPaaS) and Customer Data Platform (CDP) built for Ecommerce merchants of all sizes. Our suite of Ecommerce Marketing Solutions and Services are designed to help merchants turn data into insights, insights into action, and action into growth — all in an intuitive, scalable way that provides an ever-deepening understanding of their business and customers. Our customers include small, fast-growing startups, notable mid-market brands and large, public companies. In addition, Unific is the first HubSpot partner to be recognized top-tiered for both development (HubSpot Connect) and agency (Diamond).